Serenity Nail Spa

I have never written a negative review on Unilocal.After two visits that were ruined by arguments with owners and customers. I encourage you to find another salon where they treat the customers better and the experience is more relaxing.

I took my daughter to this establiment to have her nails done for prom. The gentlemen who provided the service did an AWFUL job. I wish I had taken a pic before we had to go to Pretty Nails where the kind lady repaired the horrible job he did. It was almost closing time and the guy apparently had some place to be because he left glue under her nails, put gobs of glitter on and there were lumps of acrylic everywhere. I will never go back nor refer anyone. What a waste of time and money! Stay away.

This place is horrible, came in with a bride scoping out for a wedding party! Was rushed to a pedicure chair, and sat in water forever. Didn’t have time to pick a color I wanted. The lady doing my pedicure cut my feet because she was so ruff at trimming my cuticles. I would never recommend this place nor would I bring a wedding party here. Then I got a gel manicure that lasted 3 days and I was able to peel every single nail off like I had stick on nails! Just horrible! Worst 60.00 I have ever spent

The first time I went with my daughters. It was pretty good. The second time was horrible. My toes actually looked worse than when I got there. I went with coworkers and we signed in. I was getting a pedicure, one was a fill in, and the other 3 were mani/​pedi. 2 of those were also gel nails. The man told one of them that she only asked for gel nails, not manicure when she asked why her hands weren’t rubbed with lotion. He tossed the bottle of lotion to her and told her she could put it on herself.
We were shocked by how bad this place was.

Had my nails done there on Saturday (it’s now Friday), and my experience and service were great. The manicurists/​pedicurist were very friendly. They started getting busy, so my hand work started getting rushed, but the work done looked well-​done, neat, professional.
I will say that I had a gel French mani done, and my polish started chipping /​peeling off on Wednesday. Now, I did have my hands in cleaning water one day, so that could have contributed to the early peeling, but even so, with as much as I must wash my hands at work, I can usually get at least a full week out of my gel without wear.
Nice place, but for the cost of both a mani/​pedi, I would probably like my manicure to last longer.
Toes still look great, though!!! :-)

Fast and efficient but not overly friendly. I had a pedicure done and the nail technician did a good job but it was very rushed.

Bad bad bad.
I had a gel fill with gel polish there. Normally, I can go at least 2 weeks. This one? Barely made a week before one nail broke and others started chipping. They do not allow the gel fill to cure under UV before putting on Polish. and when I brought this to their attention all of a sudden, the guy couldn’t speak English. For $ 40 (mind you what I paid for service in Boston), I expected much better. No hand massage, no lotion. Never again.

I will never step foot in that place again. There was one lady who was very rude. I had my 5 year old son with me. I asked if he could sit in the chair next me me while I was getting a pedicure and she said yes. He reclined the chair all the way back and said he wanted to take a nap. I didn’t think he was being obnoxious but of course I might be biased. He generally behaves and is very respectful. Apparently she did not like that he reclined the chair all the way back and she came over in a tizzy and ordered him to get out of the chair and then ordered him to sit in a chair near the door that was far away from me. I could understand if she didn’t want him to recline the chair, but she could have handled this in a much better fashion. She could have started with asking me to have him put the chair back up perhaps… Had I not been mid pedi I would have gotten up and walked out. And now thinking back on the situation I wish I had! Another very nice lady did most of my pedi, but then at the end was told by rude lady to go work on some one else. The rude lady came back to apply the polish. She stopped multiple times to get up and go work on someone else while she was supposed to be polishing my nails. She never spoke to me — just barked orders at the other workers. I handed the First Lady a cash tip before I went to pay. I was lucky enough to have the rude lady ring up my pedi. In her general rude manner she ordered me to give her a cash tip. I told her I already had tipped the first person who worked on me. She did not believe me — I guess she wanted a tip from me too but unlucky for her I don’t tip rude obnoxious people. There are signs when you walk in that say tip in cash — I can read so don’t keep pushing it down my throat. I feel sorry for everyone who has to work with this lady.
There are so many other places in Mooresville and each and every one I have visited has better customer service. The only reason I picked this place was because it was open on Sundays.

Serenity has a great location ad the facility is well maintained. What surprises me are any positive reviews for this salon. This was the fastest pedicure and manicure I have ever had. For $ 50 Deluxe Package+tip: No massage, no drink offered, no cuticles or nails cleaned and the finished nail polish/​pedicure doesn’t even cover the entire nail! This was my second visit… I thought it was just bad service the first time. I observed other customers during this visit as well. A woman across from me was receiving a massage. Her tech was on the phone the entire time while giving the massage. In the Lake Norman area, there is so much better out there. This salon experience reminds me of something you find in a sloppy mall that charges you a quarter of the price. Do not let the location and décor fool you. I will never go back and recommend you never try it for the first time.

I had heard good things about this nail salon from several people, so I tried it out for a pedicure.
When I walked in, the young (rude, American) girl at the front desk said «What do you want?» I said a pedicure please and she said ‚“Pick your color.” I didn’t even know where the colors were I could pick from, so I went to what I hoped was the right place. Lucky me, I wasn’t picking from the ones for sale, but the correct ones. Once I picked my color, I turned back to the desk, and the girl was gone. I stood up front waiting (for what, I wasn’t sure) for at least 5 – 10 minutes holding my bottle of what I hoped was the correct color. She finally comes out of the back room, walks up front, motions for me to follow her, then points to a seat halfway down the row of chairs, and walks off. Do I sit there? Do I keep following her? Do I put my feet in the water that’s just sitting there already? I had no idea. I tentatively sat down, and hoped for the best as I placed my feet in what could have been water from a previous person. How was I to know? I say there (no massing seat at this point) for 45 minutes. Yes 45 minutes. My feet were like prunes, and I had exhausted the battery life on my phone. Finally, a nice young lady came to give me the pedicure and apologized several times for my wait. It was a quick pedicure, and they finally turned my seat on when it was over and my toes were drying.
The two stars are for the nice young lady who did a good job on my toes. Everything else about that experience was absolutely horrible. I will never go back.

I have only been in there a few times, EVERYTIME I go in this place is the cleanest, nicest salon in Mooresville, NC hands down. Every employee was polite, nice and over accommodating. They seem professional and always friendly. If you want to relax and experience a true spa atmosphere this is a must go to salon for pampering.

I will agree that when you walk in that it’s really beautiful, organized and clean. The girl up front is great. Really helpful, and attentive. I gave a 2 out of 5 because my service provider was a 1 out of 5. She knew my name and was polite but it was the fastest pedicure I have EVER had. She literally slapped on my lotion, NO massage, and just plain rushed… as well as nipped my toe (which hurt). I will update because I am willing to try one more nail tech to up my score. For what I had done not worth $ 25 at all. I can just do it myself for that.

Best salon in the area… of course it is Mooresville so you can’t expect too much. It’s the best but a little high on prices but honestly worth it. Very clean. I’m always seeing them clean tools, basins, etc. Nice staff. Relaxing atmosphere. So glad I found it!
**Tips in CASH**

Love this place! I wish I lived around here so I could go to this salon all the time!
The atmosphere: Relaxing! I have been to some places that are noisey, kids running wild, employess shouting back and forth, not this place! They try to make you feel relaxed. The chairs are very nice along with the décor of the place in general, it has a modern elegant feel.
Service: Great! Attention to detail, my feet and eyebrows look great! I usually don’t have people wax my eyebrows b/​c they turn out terrible. This lady did a great job and they look great.
If you are in the area and want a relaxing enjoyable service, go here! For what you get the prices are great too.
I love the fish tank too! Very relaxing to watch the tropical fish.

Very nice facility, if you disregard the Nail Nazi (aka: Ni) who «greets» you upon entering. «What you want?», «Hi, I’d like a pedicure please.», «Sign name. Sit there.», «Okay, thank you.» Insert her grunt here. Her English is excellent so it isn’t a cultural barrier, it’s just her style. The next patrons were given the eye… as though they walked in carrying a vile of anthrax.
The owner hurried up to help me and he was very friendly. The prices are higher than Nails of America and Regal Nails. $ 25 gets you a basic pedi, no scrub or loofah, those cost upwards of $ 35 – 45 and take approx. 1 hour. Those perks are included at America and Regal.
I appreciate the very nice nail tech, Lisa, allowing me some quiet time as I relaxed for my pedi… mommy needs to clear her head and zone out. The pedi was very good and I love all the OPI colors. Lisa is very sweet and attentive, not just to me, but those around me.
PS: As I left, Nail Nazi was giving Anthrax lady a pedi and was being very nice & talkative so I’m guessing she just needs time to warm up.

This is probably the nicest nail salon I have ever been to. The atmosphere is relaxing and beautiful. The staff is very friendly and accommodating. One lady did my manicure while the other did my pedicure, very nice. They also have different levels of services so if you want the basic you can go with that or get more of a luxury treatment if you have time/​money. Only incovenience is they take cash or check only.