Moorpark Family Medicine, Inc

Issue resolved with Doctor.

This family doctor’s office is fantastic. Their office staff is professional, courteous, and responsive to patient calls (such a rarity with some doctor’s offices!). The physicians are wonderful and take the time to really get to know you and your health history. Both Dr. Jonathan and Dr. Amanda are great. They use iPads and electronic prescriptions and medical records, so they communicate with my pharmacy and other doctors quickly and efficiently. I see the doctors in this office regularly and so do my two sons. Although we now live in Moorpark, when we lived farther away, we were more than willing to make the drive to access the doctors’ great care. Five stars plus!!!

I just finished laser treatment with Dr. Amanda Rosaasen for some dark «age spots» on my face. She was fantastic! I didn’t hurt and after two treatments they are basically gone. I have know Dr. Amanda and her husband Dr. jonathan for about seven years. They have been wonderful physicians for me. Always pleasant good natured and knowledgeable every time I have gone to them for my medical issues. I have recommended them to many people in moorpark and I recommend them to anyone reading this post.

The patient portal is a cool feature. You’re able to read all your record in one convenient, online location. You can also book appointments through it, which is what I did for my first app. There is a drop down menu for services offered and then you choose what day for that service and it assigned you the doctor available at that time.
Well, I was new to the area and needed to find a good obgyn. I’d had a miscarriage and my old doctor kept trying to push any test on me to get back into surgery. So I needed a second opinion and to feel safe after a trauma. Wouldn’t you know, the patient portal assigned me Dr Jonathan. No, I didn’t ask for him specifically. Yes, he was listed for the service I asked for.
Dr Jonathan had the WORST bedside manner possible. He complained to me in great detail that he really hates doing this work since he only did obgyn stuff during his residency. His wife handles this stuff. He is really really tired of it. Thanks doc, off to a great start already. I asked if I should reschedule. He said no, it’s fine. -.-
So he asked for my history. It’s hard for me to mention the most important part of my visit. My miscarriage. So instead of bawling on his table about how I lost my baby, I try to just get the words out and make some half hearted joke that at least I’m not with the father anymore. He looks at his clipboard and just says «well, that’s…not…funny…». No shit. I’m just trying to make the words come out without getting stuck in my throat.
Aside from Dr awful’s remark, the tests he ran did give me my second opinion and told me that the first OB Id seen for my pregnancy had lied to me or gotten her files mixed up and I didn’t need immediate surgery, which of course just made me more concerned about why she was so keen to cut up parts that I’m still sensitive about. So I thought I’d book a regular Drs visit with him for my increasing elbow pain, knowing that at least he’s honest and I can see all my results online.
I don’t know if he’s always like that or if I just made a bad impression my first visit, but no improvement the second time around. He didn’t say anything rude but it felt like he wanted to be anywhere else and had the same exasperated look on his face as the first appointment. My chiropractor did a better job with diagnosis of my cracked elbow than he did with an xray team who couldn’t figure out how to point the crack at the camera. Oh but they’ll take multiple pictures of the wrong spots without telling you they’re charging extra for all those angles and then send you 4 bills for the same procedure that all say different amounts or services or sometimes the same services for different prices. That was a nightmare all on its own.
I haven’t returned but I got a lovely email today (3 years later) about his diet and weight loss program that I supposedly, but never did, expressed interest in. I’m 115 lbs. hmm.

Dr. Amanda was the doctor that my insurance randomly chose for me. I checked out their website and decided to give them a shot. Called on a Wednesday and got an appointment for the following Monday with the Physician’s Assistant. I was surprised not to get a reminder phone call about the appointment, as most facilities do, but that’s not a huge deal however it does tie-​in to the only thing I was slightly less than thrilled with.
When I arrived, the waiting room was pretty full, so I was a little bit nervous about getting in and out in a timely manner. It didn’t help that I saw a man leave in a huff, saying that he couldn’t wait any longer. I had to wait a little while for the gal in the front to return, and then I checked in and did all the usual paperwork. The wait time was not bad, and the PA was fabulous. I really felt like she cared about me and didn’t feel rushed or unheard, as can happen with some physicians because they have back to back appointments. When I was finished, I had to go back to the front, because I was pretty sure I had a copay, but the receptionist (I’m not sure what her title is to be honest) didn’t mention anything. I’m pretty sure I could have just walked out without paying if I’d been so inclined, but that’s not my style.
I was pleasantly surprised when they called me back the next day with the results of my blood tests (usually you have to call the doctor and it’s not as quick a turnaround). I would definitely recommend this place, but like the other reviews said, just be aware of the reception area. To be fair, it seems like they have one person doing the work of two people. My guess is that this is a growing practice, and they probably need more help, like someone to work the phones and someone to handle the patients in person.

Ah, well, I have to disagree regarding the comments for reception… As a matter of fact, I have been so well taken care of by reception that I call them when I have problems with OTHER doctors. I also call for recommendations for specialists.
I have been going to Moorpark Family Medicine for many years now– 6 years, I believe. I have never had an issue of any sort, nor has my family. The doctors are very caring and use tablets to keep track of what has happened in the past. This is important to me, as I’ve had many doctors that couldn’t remember who I was and what my history was, no matter how many times I came in. That has never been the case at Moorpark Family.
They are exceptional because: I’ve experienced everything from return calls on a weekend, quick appointments for something minor, long thoughtful appointments for more important matters, and I always get a same day appointment. They take care of you, and my whole family has switched to them now, too. They also have an online patient portal to manage your bills and even communicate with the office online. If you’re looking for a new doctor, give them a try.

I have been a patient her for over a year. I have been seen by two of the three physicians (Dr. Judd and Dr. Amanda Rosaasen) and I am happy to say that I have received unequivocally EXCELLENT care. I feel heard, my questions are answered, and I have never been made to feel rushed through an appointment. The office staff is cheerful and polite and professional. They are respectful of your privacy and dignity and always greet you warmly. I have never been happier with a family doctor/​clinic, and I am fifty years old– and was a Navy brat– so I have been to many doctors in my life! I also work in the medical field, so I am a fairly good judge of whether an office is compliant with HIPPA and DHS regulations. I would confidently refer anyone– of any age– to this office. LIF

Besides the nice dr that is all that is positive here. The front office staff and nurses do a lot of chit chatting with each other and make patients feel invisible. There is not an ounce of warmth and welcome. Plenty of other caring dr offices in the area.

5 stars for the doctors; 2 stars for the receptionist
I started going to Moorpark FM when I was laid off and did not have coverage.
Dr Jonathan (both Dr’s are Rosaasen) himself is great. He seems to truly care about his patients and getting them the best care at a reasonable cost.
I had prescription medication that I could no longer afford, so he switched me to essentially a generic (actually a «mirror image») of the same medication at a much lower cost. He was also very generous about allowing my prescription to be refilled simply by calling in.
Also, it’s a prescription that I’ve taken for years and I have to take every day for the rest of my life, so it’s not like it’s going to change.
The Dr had told me that he understood my situation and that I should just call when I needed a refill, and he always did it for me, since I simply could not afford to come in and pay the fee for prescription refills.
His receptionist, on the other hand, was much more difficult.
EVERY SINGLE TIME I would call in for my refill, she would hassle me about it. «We haven’t seen you in 3 months…», «6 months…», etc. I had to explain that I was aware of that and explain why every single time. Then she would tell me they would not refill it if I didn’t come in.
However, I do give her credit, she would at least ASK the doctor who would then give me the refill as promised.
Bottom line, while the doctor is great, if the goal is to provide treatment not make money on visits and my medication is not going to change, the receptionist really has no place «worrying» about how long it’s been since I’ve been in and lecturing me over it. If the doctor does not want to refill the prescription, that’s HIS (or her in the case of Dr. Amanda) business and the patient’s.