Autohaus Moraga

I have tried so many mechanics to take care of an intermittent problem and I ended up losing too much money over a YEAR trying to get it fixed. I called Xiao and he listened to me explain the situation and what I thought was wrong. He told me to bring it in the next morning (today) and I showed up a little before the shop actually opened (and it opens at 7 am!). When I got into the office, he had a paper with notes from our phone conversation. Proving to me he definitely WAS listening to me unlike so many others. I showed him what was happening with my vehicle and he said he could take care of it right away. I appreciate his clarity over the phone and in person before, during and after he worked on the vehicle. He was respectful and heeded my request to check and fix the wire that was causing my vehicle not to start. Whereas so many mechanics have BS’d me and told me they would have to do a diagnostic (aka charge a diagnostic fee) to verify that the problem I thought I had was indeed the problem I had. Most mechanics have tried to throw an electrical part in that I didn’t actually need just to make a buck. I was even suggested to buy a new PCM by a few mechanics, which is a huge expense comparatively to what was done today. Xiao is NOT like the rest! He actually started working before he even was technically open for business. Above and beyond, truly! I was out of there in less than an hour, he charged me what he quoted which was much lower than what I thought I might have to pay. So thankful I used his services! And I’m glad he’s back in business! I will be recommending him to my friends, hopefully I won’t have to be back for any other repairs anytime soon! I’ve never left a mechanic feeling so positively and didn’t ever think I would find an honest, up front person who I could call my mechanic. 5 star experience! Thanks Xiao!

The new owner Xiao is terrific. Dropped in for the first time in years, and was so pleased with his quality service and responsiveness. He also stayed a few minutes late so we could pick up our care even though we were running behind. He also figured out how to solve some other side issues I just mentioned. I’m really excited there is a new spot for my Audi so close to home.

I’ve known Xiao for years and went to his shop to get an inspection for my 94 Mazda RX-​7. Not only is he very knowledgeable about specialty cars, but I have not seen him since he moved from his last shop, and it was great to see that he is still the same honest, fast, and well priced mechanic/​owner that I’ve always known.
It is great walking around and looking at all the rare european sports cars!

XYZ (Xiao) of XYZ Motors fame and reputation is at the helm of Autohaus Moraga. Everything that you look for in a car repair shop — knowledge, honesty, quick turnaround, reasonable pricing, excellent customer service — is fully present here.
My family and I have known Xiao for many many years and consider him our go-​to guy for everything cars. You can trust what he says because he knows what he’s talking about it and doing.
Forget the frustration you’ve experienced at other less reputable shops — you won’t regret it!

I was so disappointed with the service from the previous owner, and vowed never to return to Autohaus Stuggart, and begrudgingly stopped in recently because I had no other choice. Imagine my surprise when I met the new owner.
Xiao is a fantastic guy. He know’s his stuff, and runs a clean tight shop. I own a W140 90’s era S-​class. Easily one of the most complicated MB ever made, and he helps me keep it on the road with reasonable, well thought out repairs.
Don’t be afraid to check out this place.

Xiao is back in it again!
I’m one of those guys who knows enough about cars that I would do most of the stuff myself. If I had the time and space, I would basically rebuild my own engine and swap out transmission, so I kinda know when a repair shop is going to rip me off (it happened before and I totally embarrassed the guy).
Anyway, I remember the first time I met Xiao at XYZ all those years ago. At that time XYZ is as clean as one of the Lexus or Porsche dealers you see in the ads, a +1 for a shop that size with that many cars going in and out. I still remember I almost shredded my clutch bearing because I waited too long to get it changed out. But Xiao saved the day that time by offering me a better fix (instead of swapping out the whole tranny, like many other shops would tell me immediately). Gave me a super good deal on the fix and saved me a tone of time and money.
I was very sad that Xiao left the business few years ago, and when I found out that he took over Car Care few years ago, every time someone asked me who to go to to get the car done, I point them to him.
It was recently I found out that Xiao is back in it again, this time at a place where I would have never imagine. I already have my project car going there and definitely going to refer all my friends over to him. The shop is small, much smaller than XYZ, but Xiao already has a steady flow of customers going to him. Faithful, loyal customers like me. Growing up in LA and kinda know how car repair shops work, I can truly say that Xiao’s work ethic, knowledge about the problems, and most of all, honesty, is really paid off. As much as I know Xiao and of all the people I refer to go to him, everyone came back and said that Xiao has done an excellent job working on their cars. I would not even skip a beat to recommend someone to get their car fix at Xiao’s shop — Autohaus Moraga.

Autohaus is under new management and in good hands with XYZ in charge. He’s honest and fair and does excellent work. It can be hard to find a good mechanic, especially these days when it seems like more and more people are trying to hustle you, so I’m hesitant to share this info.
I also know there are fake reviews out there, but if you trust me, you should trust XYZ.

I had a battery for my 7 Series BMW replaced at Autohaus in November. Electrical issues persisted so I assumed it wasn’t my new battery, but something else with the electrical system (which was still covered by BMW warranty). I took the car to Weatherford. After 4 days of testing and a $ 600 bill, they confirmed it was a defective battery, which they replaced. I returned the bad battery to Autohaus. They not only refunded the price of the battery but the cost of their labor. I did not expect that. That was great service and they deserve a shout out.

Ok — getting car maintenance is about as much fun as a root canal but I’ll jump into the fray here and try to add perspective.
If you have a BMW/​MBZ or the like, drive on over to the dealer and see what they find. I’ll wager it’s a lot more than the average repair at Autohaus. And — try to get ahold of your service guy at the dealer — hahaha. Maybe after leaving a few voice messages. Autohaus picks up the phone when you call. They aren’t the best at calling you when the car is ready — but neither is the dealer. I wish all businesses would text. I digress —
We have 4 cars serviced over the past 10 years — three different family members — and the regular maintenance is a piece of cake. They have it down. No surprises, usually, and done in a day. The diagnosing of intermittent, electrical or ‘computer’ problems are a bit more challenging. Let them try but if it takes too long — go to the dealer. Odds are if Autohaus can’t figure it out, neither can any local garage. Someone mentioned Rheem automotive — sure — take your $ 50,000+ car into a non-​certified garage and maybe they’ll know how to figure out what’s wrong. They can probably do the regular maintenance fine but they don’t see a lot of the higher end cars enough to become good at diagnosing. Maybe the high school/​college students take their cars to local garages but their parents don’t. I had a really bad transmission problem and took it to Autohaus. They confirmed it was ‘really bad’ and said the engine had to be pulled (sob!). They weren’t going to do it because of how involved the work was (something about and told me I had to take it to a dealer’s service shop.
I think part of the complaints may be personality. Jeff and staff are older, they’ve been around awhile and they don’t have the patience of a saint. They’re not as smooth-​talking as the service guys at the dealership but then, they don’t make as much when you bring in your car as the dealers do. It’s car maintenance — go where you feel comfortable. We’re good going to Autohaus for 90% of our maintenance.

Autohaus Stuttgart is a great and reputable mechanic. I have taken my Touareg, Mercedes and Porsche to Jeff over the years and have had nothing but great experiences. Jeff is timely, fair-​priced and thorough. If Jeff can’t do something, he will tell you straight away. With mechanics, trust is a major issue as we car owners rely on them to tell us what is wrong and how (and how much) to fix it. I fully trust Autohaus and Jeff and look forward to many more years of patronage.

I talked at length with Jeff about doing a rebuild of my older 911 Porsche. He sounded knowledgeable and promised a great job. It was going to be expensive but I was convinced. Well, time went on, and on, and on. Jeff kept promising but it was obvious he was not making any progress. After 6 weeks I removed the car and had it done at Valhalla in Lafayette.
I consider Jeff one of the most unethical individuals I have ever done business with. Very disappointing because he seemed like a pretty good guy!

I have taken my BMW here a few times, the service is good, and like any shop should do they give you what else is wrong with the car, i have not had an experience with the rudeness or not being treated fairly like others have, me being 18, i have not had the «payment plan» or «save up» speech, but thats me, as to how much it costs, it is pretty hefty, but i understand why, all the mechanics there are certified BMW, Mercedes, Porsche, VW, and Audi mechanics, and the hourly wage is right about at 120 an hr, but if you take your car to a dealership hourly wage can be upto about 190 an hr, Also I talked with one of the main guys, cant remember his name, but he is pretty tall white hair and a beard, anyway, i am fixing up at 1990 bmw 735, and i had brought it in there for a check up, and he gave me some advice on what to do, and i didnt find any of this offensive, so why i give it 4 starts instead of 5, price for repair, but like i said they use genuine dealership parts and mechanics are certified

Boy are Karen and Ray ever right about these two jackals. Jeff and his side kick have a serious case of dishonesty. I couldn’t get Jeff to give me a quote on a brake job. He said he wouldn’t know until he got into it. How hard is it to estimate a brake job. When it came back at over a grand, I knew I had been had. Take your car to these two at your own risk. I now go across the street to Rheem Automotive and have had great expereinces with them. Their honesty is refreshing after dealing with Jeff at Stuttgart.

About a month ago, my 2000 Chevy Blazer wouldn’t start when I was trying to leave work. I work in Moraga and it was after 5, so there were very few places still open for me to have my car towed to. I called around and Jeff at Autohaus told me to bring it in. Even though my car isn’t German, Jeff agreed to look at it and do what he could to help me out.
He very patiently answered my questions and helped calm me down when I was starting to panic. He was very reassuring and kind and went out of his way to stay open late to accomodate me. He even agreed to call my mechanic back home (I’m new to the area) and talk with him about the history of my car and what the problem was. As a young, single woman with very little support system in the area, it would have been very easy for someone in Jeff’s position to take advantage of my lack of automotive knowledge and rip me off. Jeff was nothing but professional and honest. I also know that he worked hard to find the most inexpensive parts possible (he compared prices with my old mechanic).
He kept my car for 2 days, fixed the fuel pump, and made a few other recommendations for service but never pressured me or tried to upsell.
The owners of Autohaus Stuttgart really came through for me at a very scary moment and I greatly appreciate that. I would highly recommend them to anyone who has a German car — or, in a pinch, someone who doesn’t.

If you feel like you’re getting ripped off, it’s because you are.
I’m mostly upset with myself for returning, hoping I was being paranoid and that they would do a decent job «next time». I should have trusted my instinct. These are some dishonest guys.
They did not seem to understand that when I say I want something done, it means I want THAT done, in whole. Unless something has changed, my understanding is that it works like this:
Customer takes car to Mr. Mechanic. Mr. Mechanic gives the customer an estimate and a projected date to get the car. If it’s going to be more money, or take longer, Mr. Mechanic calls the customer. Mr. Mechanic does not alert the busy customer that certain parts/​services have been omitted «for next time» when he arrives to pick up his car.
Went there 3 times. Every time I went to pick up my car, they would tell me that they found something else wrong, and that I should bring it in two weeks. Why the hell would I come in twice a month and dump a minimum of $ 600 on a new friggin Mercedes? It didn’t make sense.
Oh, and if you’re under 35 or so, prepare to be insulted. It was suggested to me that I «save up» for a certain repair. Also was asked if I wanted a «payment plan». How insulting! I suppose you need to be an old yuppie with an S-​class in order to be treated as a first-​class citizen. By the way, this was not uttered by a random mechanic, but by the main man there, whose name I will omit because of my superior class.