They are fantastic! We had a wasp problem and they arrived in less then 20 mins. He made sure me and my kids were safe and then killed them all. He then went the extra mile and walked around my whole property to make sure there were no other nests. Because we thought they might be in the walls I asked him to check out the inside of my house and he was happy to do that as well. He made me feel so good about a very scary situation and seemed genuinely concerned. Overall I am supremely satisfied and will definitely be calling them for all my pest issues.