Fazoli’s

Great to dine in! Incredible service, people roaming the floor constantly to offer refills or more breadsticks etc. Great choice for a dinner, TVs everywhere for watching while eating a meal and spaghetti was my choice of food. I recommend it.

Ok, here’s the deal. I rated it 5 stars because it’s a very nice resturaunt, all the employees were extremely friendly, the food was great, and even though it was quite busy, we got our food in a reasonable time.
Here is where the problems begin. First, I must say that I still gave it 5 stars because I doubt this would deduct stars from the views of most people, but there are just some things I expect when I go to fazolis.
1. Every since I was a child, when I go to fazolis, I have always taken advantage of the unlimited breadsticks. We used to even have competitons to see who could eat the most breadsticks after they ate their meal (I always won). At every other fazolis I’ve been to, breadsticks are offered very often and I have never had any trouble getting as many as I desire. This was not the case at this establishment. I had to ask multiple times to get breadsticks and on my last visit, when they brought them around, all they had left were 3 and I had to share those with another person. The employee who brought them around was extremely friendly and said they would bring more soon, but alas, no more breadsticks ever came for the rest of the visit.
2. They have a coke freestyle machine, which is great and I have never gotten anything where the any of the flavors were out, so +1 for that. The problem lies in the fact that there is only one machine for the whole resturaunt and every time I have been, the resturaunt has been very busy and there has always been a backed up line at the coke freestyle machine.
3. At every other fazolis I have been to, if you have to wait longer than normal, they will offer you a free cookie. I don’t know about you, but waiting a long time for your food or even just to order your food can be very frustrating and one of the things I love about fazolis is that they ease your frustration with a free cookie. I have waited a long time multiple times and have never been offered anything for my wait.
Conclusion: Great establishment. Extremely friendly staff. Great food. Needs to offer breadsticks more often. Still 5 stars in general because most people don’t care about the breadsticks that much