Dairy Queen

Customer service was good. Ice cream was good. Nothing bad to say. We waited a couple minutes when no one was in front of us, but way better of a wait than cold stone.
I had a chocolate dipped vanilla cone and my bf had a Reese’s chocolate blizzard. Both were delicious.

I found that the service was great. The guy double checked my order. Re reviewed when delivered to me to verify it was correct and didn’t rush me at all. I had a chocolate reeses blizzard and my girlfriend had a dipped vanilla cone. Everything was great.

Worst Dairy Queen I’ve ever been to. The first time I went they made me repeat my order multiple times and still made me the wrong blizzard. Gave them another shot tonight and they only take orders from one person at a time while ignoring the rest of the line. I understand people get busy but acknowledge their existence and say you’ll be with them in a moment. Customer service 101

Came in just now at 9:15 pm and ended up leaving. There were supposed to be two girls helping the front but they’re busy talking on the side rather than taking my order. A guy employee from the drive thru told them that I have been waiting for at least 5 mins and who’s helping the front. They both said I don’t know. I just left. Not worth my money. Too bad DQ is spending so much with commercials but hiring lazy employees at least I’m speaking of this one on Alessandro and Heacock.

Went there as I normally do with my family and I was utterly disappointed with the service I got. I ordered a Arctic Rush Float for myself and my son. The Arctic Rush was disgusting! I took a sip of it thinking I was going to get a rush of refreshment, and I got a taste of watered down unappetizing grossness. I told the girl at the window that the Arctic Rush did not taste good and I did not want it, she replied. «well that’s the way it came out», I told her all I don’t want it and then she said well we can make it again, and not even 10 seconds later she came back with the same exact Arctic Rush and said here you go. I then handed her back both Arctic Rushes and told her i did not want either of them. You don’t tell a paying customer well thats the way it came out so here. If I am paying for something, I want exactly what I paid for, not some mediocre version. To top it all off, we also ordered a waffle bowl sundae with a chocolate dipped bowl and they gave me an undipped bowl. Customer service is something this location needs to work on. I think I will just drive down to Riverside to go to Dairy Queen, for I will not give this location any more of my money.

Rude. Terrible service. Went to the drive through. It was my first visit in 5 or so years, so I wasn’t sure about the menu. In most drive through there is a menu before the speakers you order at so you have a few seconds to decide on what you want. This place didn’t.
Then their speaker didn’t work so it was difficult to hear if she got our order right. When we pulled up we asked her to please repeat our order because their speakers weren’t working properly. She did but she rolled her eyes.
We ordered some 5 different ice crems, 3 of them were blizzards. She asked if we wanted lids, but before I could say «yes please» she turned away and closed the window. When she opened it I said it again «yes please». She said «huh.what». Instead of putting the lids on she just handed them to us.

All these reviews about the customer service ARE 100% TRUE!
Let me start off by saying I’ve been here multiple times. I’m pregnant, have never liked ice cream until now and my husband frequents the O’Reillys in the same parking lot so its convenient. Everytime i go there I’m the only one in the drive thru, and they always rush me. Every person I’ve spoken too in this establishment has been rude and pushy. However, my ice cream was always good until the other day i ordered a chocolate xtreame blizzard but the only two ingredients were missing? No brownies, no chocolate pieces? practically a 4 dollar cup of plain ice cream… Last time i checked being polite and remembering what goes in a blizzard isn’t rocket science. Check your order before you start driving away! I didnt start eating mine until i was almost home or i would have returned it.
This is DEFINITELY the Dairy Queen where you get a heaping side of attitude with your more than likely wong order.

Consistency is a huge issue here. I now only go when I have killer coupons so as not to feel ripped off when I order a blizzard and get a cup of ice cream with a tiny sprinkle of something or other on top. The customer service is hit and miss as well. It quite literally depends on who you get that day. I can’t help but think their training methods are sub par since I refuse to believe that so many young people find it acceptable to be rude and uncouth at work after being properly educated on customer service. They actually talk poorly of customers at the drive-​in window as if they would have jobs without someone to buy the product. This place is perhaps two tenths of a mile from my house and I will still drive to Yogurtland nine times out of ten. The tenth time, I have coupons.

Very disappointed in their customer service. The «little boy» that took my order (drive thru) kept asking me to «hold on» he seemed like he was annoyed and in a hurry. I gave him my order, pulled up to pay, he gave me my total which seemed off. I asked for him to repeat my order, he rolled his eyes and with a attitude said I only ordered one thing. Because he kept telling me to «hold on» he never took/​heard my complete order. So when I corrected him, he shut the window, shook his head and rolled his eyes because he had to make more ice cream.
If making ice cream and balancing different orders is hard for that kid or anyone there, maybe they shouldn’t work at Dairy Queen. They should have hired a sixteen year old that would of done a better job than some 20 something year old hating his. Never again will I go back. I rather drive down to Riverside’s DQ!

The young girl working was super friendly and sweet. She patiently named off a handful of blizzard mixtures for me since I had a hard time deciding. I wanted to show my appreciation with a 5 star review. Thanks!!!

Never been to a Dairy Queen but I was craving ice cream or a smoothie or something sweet. Happen to drive by and see this Dairy Queen at 10:30am this morning. It looked closed so I drove to the front door and didn’t see any hours posted, so I looked online to see when it was supposed to open. Online said 10am for this location and it was now 10:40am so I drove up to order. I was there for 5 minutes and no one said anything. I drove through and noted a closed sign on a window opposite of the door but there was no hours on that either. I got my fix at McDonalds right down the street instead. Posting hours and the right hours is important.

Premium fruit smoothies are delicious!
Service was a bit slow, but it was worth the wait.

I tried to give half a star but it wouldn’t let me. The customer service here is HORRIBLE! The owner Margie is completely unprofessional and does not stand behind her product. Anyone would be better served to enjoy their cool treats at any other DQ location. Dairy Queen really needs to be careful who they allow to franchise because establishments like this tarnish their great reputation. The terrible service was one thing, but the fact that the ice cream tastes and look nothing like other Dairy Queen’s I’ve been too is enough to make me NEVER return. I encourage you to go to Cold Stone or Golden Spoon up the street. And just in case you are wondering, if you don’t like what you’ve ordered or would like something on the side you will be unable to do so and Margie will promptly let you know she does not do refunds!

Went through the drive through and yes unfortunately we were greeted by a rude female taking our order but she wasn’t at the window when we pulled up. Instead we were greeted by a friendly manager. If it wasn’t for him they would definitely be 1 star.
We ordered 3 blizzard all made well and quick. Definitely a plus after the rude female taking orders. They should definitely look into more pleasant associates to work the drive through. We are paying for a service here and it stinks to go through a drive through to be greeted by a rude person.

The worst customer service! Went through the drive through a few nights ago & a girl was so rude, I was shocked at the way I was being spoken to! I told the young man at the window because I couldn’t leave without saying anything but I had to contain myself because I wanted to go off on her but didn’t want to lower myself. Please avoid this place just so you don’t feel this way.

Went here last night after dinner to satisfy my pregnancy craving. Went through the drive thru and haven’t had dairy queen in years so I need a sec so look over the menu.
The girl at the drive thru was extremely rude and was rushing me to order. Mind you there was no one in front of me and no one behind me in line.
Once I pulled up to the window took them forever to take my money and when the two workers were finally done bullshitting and laughing I received my sloppy melted banana split and my daughters Oreo blizzard which consisted of vanilla ice cream and two small pieces of Oreos…
Will be going to mc Donalds from now on lol at least the mcflurry is filled with oreos

I have been fortunate to not have had the bad experiences that some of my fellow Unilocalers have had. I did notice that sometimes the workers were caught up doing their jobs that they didn’t smile or greet you. The one time I used the drive through I was in and out fast.

I honesty love DQ, best ice cream around. But this particular DQ had the worst customer service. They are always rude when I come here.
When you go inside it’s always extra crowded and the service is slow. When you go through the Drive thru the girls are super rude and your ice cream is always sloppy! I just wish there was another DQ around I would go there instead.
If it wasn’t DQ ice cream I wouldn’t even return for the horrible customer service. I keep coming back for the smooth silky taste of the ice cream.

Had a car full with an order of a shake, a blizzard and 2 sundaes. The drive thru girl was extremely rude first of all! The waffle bowls for the sundaes were stale and for a store full of staff huddled around the drive thru window the service was awfully slow. I usually get good service and food from here but haven’t been in a while and got this… I’m not sure I’ll be back anytime soon.

Wanted to add brownie to a sundae and was told I could not because it’s the owner’s rule. Perhaps dear owner you should allow people to put whatever they like on their sundae – especially if they are paying! Coldstone from now on…
Three stars was for the nice staff who informed me of the aforementioned and the sundae tasted good… but would have been better with my requested topping!