Quality Inn

World traveler. Worst hotel experience ever. Front office personnel with poor English. Hotel is dirty; carpets not vacuumed including my room. Blankets had cigarette holes. Bugs on the floor under my bed and in the bathroom. I felt bad for the soccer families who had to make their kids sleep there. I am giving a star because I have to. I am writing this because I don’t want anyone else to suffer.

Wow!
I am actually giving two stars because the women at the front desk when I checked out was so nice!
Everyone and everything else pretty much blew! When I showed up I was ignored for ten minutes while the owners, who parked in the loading/​unloading area the entire time I was there, walked back and forth like I wasn’t there.
A guy came out of the back eventually and I was finally checked in. I don’t understand why two remotes were necessary for the tv since one was a universal but ok. I look behind one of the night stands to plug in my phone charger, like you do, and there were candy wrappers back there. I have never seen that before. Usually the rooms are cleaner. On top of that, the hair dryer plug was broken. If I would have tried to unplug it the prongs would have come off and remained in the wall creating a nice electrical hazard. They had the signs asking you to re-​use your towels, but the sink dripped.
Very disappointing. I have stayed in Quality Inns before and they were nice. This one was bad. Next time I will stay closer to San Jose and spend a little more.

We were in town for a funeral which is already a tough situation, but the last thing you expect when you check into you $ 120 hotel room is yellow (urine) next the th toilet and on the wall, the bath tub had someone else’s public hair still in the tub, cigarette burns in the comforters, staines all over the floor and lamp shades. Food particles still in the corners of the room. The icing on the whole thing was the spiders-​flies in the breakfast area that was there both mornings. Very very very disappointed with this hotel and we will NEVER stay at a quality inn again …

BAD! REALLY BAD! Bathroom door was off the hinges! Adjoining room door was unlocked so someone from next room could enter. 3 of 4 lamps did not work. Garbage under bed from previous guests. Bed was made up wrong with mattress cover being used as a blanket. Balcony door did not close all the way. Cobwebs everywhere. We both got bit by a crazed mosquito during the night. Breakfast was free, but incomplete… no eggs, no milk, ineffective waffle-​iron, etc. I will now go to the corporate office website and complain.

I wanted to give a 1 star but I gave it a two because of the staff who is nice and hospitable.
I booked here for a few weeks but the moment we got in our room we were disappointed so I cancelled the rest.
We are not disappointed with the hotel manager or the workers but with the owner.
There is only so much the cleaning people could do so I felt that some reviews were unfair because I saw how they cleaned. The workers are hard working people and it’s not their fault if the towels, the lamp, the bathroom, the fridge, the microwave, the pool, etc. are in terrible condition because in all honesty this hotel needs complete renovation. They need to update their facility and appliances if they want people to stay here. It’s so sad because they are in an area where it is developing because its near the Bay Area and Gilroy and if they do the updates their market will be better.
I hope the owner or management will heed to the reviews because not all Quality Inn Hotels are these rundown. Sad.

BED BUGS!!!
Ok where do I start, we arrived in the evening and it was so quick, never asked for D/​L, C/​C nothing. Just paid on
. We paid for a non-​smoking but got a smoking agh… The lamps were broken, it smelled and the A/​C blew out hot air it was the worst. I called for the continental breakfast, and they said it ended at 9, it was from 6 – 9 am. I was like we were never told the time. AGH! So than later that day, my boyfriend started to show bites all over his body, mine didnt come out till the next day, on my back on my face and when I called, agh!!!
Juan acted like he was the own, AND HES NOT, and just kept asking me for my phone number. I told him YOU ARE TALKING TO LOUD AND TO MUCH, LET ME TALK. I told him what happened and he told me to call back on Monday, so we will see what they are going to say about there bed bugs. Im calling the health department monday.

Terrible. I woke up with bed bug bites literally all over my body! When i told them about it they didn’t even look concerned. The general manager was there and asked what room I was in, when i told him his response was «we’ve had people in there almost every night, we’ve never had a problem with THAT room.» As if there we’re problems with bed bugs in other rooms. Then they asked what I would like them to do, instead of automatically offering to refund my money. Ignorant people.

One of the worst hotels I’ve ever been in. When I turned the antique cooler on, it stank like dirty socks. TV wouldn’t work, and it took me 30 minutes before I realized that everything in the room had been unplugged. There was an empty vodka bottle in one of the drawers in the TV stand and a spider under the pillows. The fridge looked like it sat outside for a week before being brought back in. Thank goodness I brought my sandals as I was afraid to walk barefoot on the carpet. Of the 4 nights I stayed here, my key wouldn’t work every night. On the last night, the key card machine broke so the front office clerk had to let every single person in.
Stay away, stay away, stay away!

They jacked up the prices probably because of the Garlic Festival. The card on the back of the door indicated a max rate of $ 120 for the room although we were charged $ 140. It’s an old hotel and needs work. We found it was not as bad as other people have said but certainly not worth the money we paid. Unable to get a WIFI signal most of the time and when it connected it was dial up speed. Sliding glass door to the balcony did not shut completely leaving about a one half inch opening letting noise and cold air in all night. The bed was comfortable and we did not any hear noise from other rooms. The heater/​air unit is one of those old types mounted next to the wall. No thermostat on the wall, just high, low, off buttons and a knob to adjust the temp. Very noisy as it clicks on and off and may be too loud for some. Stains on the curtains and some sort of red stain in the bathtub. Towel rack falling off the wall. Breakfast has good assortment of items although it’s a tiny room and gets uncomfortably crowded. Staff friendly. This hotel would be ok for most if only for a night and no other options are available and the room cost was reduced to $ 49.

I just can say this I am here on business had no say in where my company puts me. But this place is horrible. My room smells of bleach. Outlet missing covers the bed is terrible I hope I can survive three days here. At least the air conditioner works and the bathroom is clean. I do not recommend you stay here.

Worse hotel experience ever! Room was not clean, bed had been slept in, bathroom towels on the floor used! Housekeeping had gone home and the front desk offered me cleaning supplies to take care of my room.
The pool is empty and surrounded by caution tape and most of the clientele appear to be there on an hourly basis and making a deal with local dealers…
I would not pay any amount of money to stay there and would rather sleep in my car!
There are plenty of other choices — try the Holiday Inn Express right down the street.
Stay far away from this place!

We stayed here because we used our hotel points. The hotel was outdated, carpet was filthy. The sheets were stained and the bathroom sink and bathtub had a slow drain. Breakfast was not great. There weren’t a lot of options. The waffle maker didn’t cook my waffle all the way. They had to dust off the high chair. They were friendly but with two other nice hotels down the road I was surprised how low quality it was. We won’t be staying here again.

Run don’t walk! Grossness! A burn hole in the sheets that you can see through. I had to move a spider that was taking a nap under my pillow. The TV didn’t work, there is a pile of left over bits and things between the bed and nightstand. Sleep in your car! I have no choice but to stay tonight. I have to figure out how to levitate so my body doesn’t touch the sheets!

Unfortunately I had no choice but to book this hotel because all the other hotels were all booked up due to the Swim Meet at the Swim Center across the street. Now I know why this hotel was still available. The whole place is run downed and smelled of stale cigarettes. The bathrooms smells like sewer. Was the worst place I have ever stayed. Next time I’ll have to remember to book well in advanced so I won’t be stuck in this flea bag hotel ever again!

Ugh you get what you pay for. This place is run down and gross. There is zero pride in ownership here.
If all the hotels in Morgan Hill are booked up this place is always available, small wonder. Best tip, look elsewhere and book ahead.

My mother went to check on breakfast, which is supposed to open at 6am. She went at ~6:30. The manager rudely blocked the door and wouldn’t let her in. Told her to come back at 7am. My mom explained that we were in a rush to go to work and that she had stayed here every year to prep for the Morgan Hill festival. Given that her English isnt great but she could at least say that much.
We came back a little past 7 and before you know it it was swamped with this Mainland China tour group. I’m distinguishing this because we are originally from Hong Kong ~30 years ago, and i was born in America. There is a difference.
Apparently she blocked my mother because she believed that she was part of the tour group even though she explained we come here every year for work. Maybe she misunderstood or she was in her prejudice that because my mom is Chinese she must be part of the group. I’m not sure.
Either way it was poorly handled because she could have easily just made more food and be more apologetic about it. Instead, it became this show that a rude bystander even added «she’s the manager, she has the right to do that» referring to blocking her entrance then later not serving us food when we came back at 7:10 with no food left due to the swamp of tourists.
Therefore I conclude that the management is quite terrible.
Back to the INN. It really is an INN so it’s really our fault we picked it.
The water for the bathtub comes out ever so slowly. The inside was fairly neat and clean. I do like the non smoking smelling non smoking. There are various types of pillows to choose the comfort level of your choice. The room temperature is handled by this super old A/​C. We are here during late September so the temperature was good without tampering with it.
Expect a decent stay, the room is decent but the shower is super slow. Normally I take a 5 minute shower/​wash my hair and it end up taking a good 15. Not sure if you’re of another ethnicity they might treat you differently or if it’s just today.
I honestly enjoyed the INN itself but honestly the service and the crowd here you would not enjoy if you just want something simple and quiet :(
Bad start of the day could ruin your mood for the rest of the day.
This is good venting for me. I’m about to work 12+ hours outside in a tent. I do not need this.
The past years were good here. My mom vow to never come back here again so… I’d take her word for it.

Well what do you know? I know that when I have a cheap ass manager you get a cheap ass hotel room. This place is great as long as you don’t open your eyes and continue to just believe all the stains and dirt won’t touch you whenever you walk, sit, or sleep. This place is a nightmare and the conditions are piss poor to say the least.

Is it possible to have negative stars? These people that run this place should be ashamed and anyone that says anything positive is being paid to do so. They aren’t even trying to keep this place up. I have no lamp shade and the place stinks. This place makes Motel 6 look like the Ritz Carlton. This bed sucks 1:22am OMG.

Broken lamp and a door that doesn’t close properly, this Quality Inn has less quality for the money than could be imagined. Never again will I waste money at this place.

This is literally the worst hotel I have ever been in. Our room’s door was literally on the balcony leaving only the screen door. First we changed our keys twice and the staff said that the batteries to the door was probably out. What? So they switched our room. The room is sub-​par at best. Yes if you’re on a budget stay here but honestly this is pretty bad. I just feel grimy sitting on the bed writing this. Wifi doesn’t work as well. Half the lights in the room don’t turn on. At least the staff is nice.