Yellow Cab

This was my first time to Morgantown from Washington, D.C. I dialed up yellow cab at the airport not knowing much about the cab scene here. I had the great luck to have Mark Conte pick me up in cab 16. While the cab was quite a bit worse for the wear, Mark was wonderful. Fast, efficient, pleasant and professional. When I got to my destination, everyone said how most cab companies in the area are terrible. I called yellow cab again because it was all I knew. And, as luck would have it, Mark picked me up again later in the day to take me back to the airport. While I can’t speak to yellow cab directly, Mark was fantastic.

Literally I called 45 minutes ahead of time for a cab at 11:15. I called numerous times while waiting and the rude dispatcher kept saying «you’re next on the list ma’am. I don’t have an ETA» the driver didn’t call me until 12:33. Unbelievable. Never been so disappointed in any service before. Call the new place. At least the dispatcher is
More polite.

I am a regular customer who unfortunately has to use the cab company on days when public transportation is unavailable. I am forced to rely on Yellow cab to get to and from work. Despite knowing me as a regular I have dealt with hour+ waits even at very early hours.
If you have a time constraint to get somewhere, it’s better to call a friend. The customer service is terrible. The drivers are unreliable and could care less about making the customer happy. There are dispatchers who make it seem like they are put out just to get you a ride.

Can’t get anyone to answer the damn phone on a Friday night after 10 minutes of trying. Where is Über!!!

Only option in town. Rude dispatcher. Hitchhiking seems like a favorable alternative.

OMG!!! I called the cab at 9:30 and wanted to leave my friend’s home. The cab came at 1140. It was so embarrassing for me, and I’m truly offended. One out of five is too much for them.

This company has a monopoly on the city. This afternoon they took an hour to pick me up and the driver took me the long way adding $ 5 to my fare. Last night I shared a cab with another woman because dispatch told us to, and the cab driver charged both of us the entire fare separately. The other woman’s hotel was not on the way to mine but I had to pay the entire fare displayed on the meter.
I thought that was bad but it was nothing compared to the stories I’m hearing now from everyone else in the airport lobby.
Dispatch cussed out one woman this morning, called her something that rhymes with mothertrucker. A driver cursed at another woman because she wanted to kick her out of her cab at 1:30 am to take a party of 4 elsewhere. She took two people from the party of four and told the lone woman that she was going to punish her by dropping her off last after the other two. Also called her a bitch. I bet she was charged the whole meter fare too.
These cab drivers drive like they’re drunk and my driver was chewing tobacco and spitting in the car.
I will never take a cab here again and will probably fly out of Pittsburg from now on. I don’t want to be at the mercy of these psychos should my flight from Morgantown be canceled.
WVU has a reputation for being a party school but with this being the lone cab company I’m guessing this place is also DUI central.

Every time I visit WV their cab service is awful. I hope UBER or LYFT comes in and puts them out of business. This is the only place I have been that they charge $ 5 plus mileage per person in the car. (When we went three miles). As I said I hope technology comes in and replaces them.

This taxi company is the WORST! They are rude. The guy yelled at me and hung up on me when I asked why the taxi I had called OVER an hour ago wasn’t here yet. His response was also ‘We’ll get there when we get there’. The cabs are dirty and falling apart as well. We need to have another taxi company open up but this cab company throws a fit and stops it from happening. Write to WV PSC, P.O. Box 812, Charleston WV 25 323. State your experience with Yellow Cab and why we need Motown Taxi in Morgantown.

Extremely rude dispatcher. Avoid using this service at all costs.

Rude rude rude. I called over an hour ago and was told someone would be on their way. When I called to check on the status a angry man answered the phone and yelled ‘I already told you it would take awhile, I’m taking you off the list!’ Then told me to call back in an hour just to get back on the list. Assholes.

The drivers are incredibly rude, unprofessional and disrespectful.
After multiple unsuccessful attempts of contacting his fare, by blaring his horn 10+ times in a small apartment complex very early in the morning, I had enough and asked him to cut it out. People were still sleeping, and no one wants to hear that over and over first thing in the morning. He did it again.
I went out to ask if he could contact his fare by phone instead of being so irritating, and was told to step away from his vehicle and was crudely berated as I walked away. As I went into my apartment to inform the police of the disturbance he was creating (and it was a disturbance — not a simple «toot toot», he laid on his horn obnoxiously over and over, and continued to do so out of disrespect) he yelled b*tch and a few other choice words at me from his vehicle, from the middle of the parking lot.
This is the sort of driver they have working for them, and understandably the reason Yellow Cab is rated so poorly.

If I could give zero star I would.
The dispatch is rude and even hangs up on you when you have the «nerve» to complain about the long wait.
I have used their services several times and even when I call long before I am still late because they take forever.
Nobody apologizes and they act like they’re doing you a favor. I guess they are still in service because there’s no competition!!!

Morgantown yellow cab is terrible, given the number of times I have called to get a cab it takes the driver 30 – 45 mins to arrive which is just ridiculous. and the cabs smelltterrible, the reps who pick up the phone are rude and behave as if you’re a nuisance. etc. Morgantown needs another cab company and needs to work on its public transportation. It’s terrible.

This might be one of the worst companies I’ve ever dealt with in my entire life. I have lived in morgantown for 6 years, only using this company out of necessity and never had a positive experience once. They are consistently rude, late, and normally don’t even answer the phone and will hang up on you at a minutes notice. Haha and notice how the one «good review» was written by a person who works for the company.
Oh and in regards to «Dan» the taxi driver below that claims to actually «care about his clients» and take his job professionally. Well I tried to give him a shot. I called him at 1120 for a pickup. He told me he’d be at my house by 12. 1210 comes around and still no Dan. I call him and he says hes 5 minutes away. 40 minutes later at 1250 he still hasn’t arrived, so I call him back and he doesnt answer his phone or respond to text messages. Completely decided to bail on me! He didn’t even have the professionalism or courtesy to tell me he wasn’t coming. This is not the first driver I’ve had stop answering their phone and bail on an agreed upon pickup.
If you need a ride in Morgantown do yourself a favor and use dubv saferide. They are an up and coming company that actually TRIES and takes their job seriously. I hope they put yellow cab out of business.

Absolutely horrible! Dealt with this service several times and you have to wait hours if you get a cab at all! Dispatch is downright rude! Cabs are disgusting and very unsafe. I really have no clue how the cabs pass state inspection.

Every time I actually get a cab (mind you, not often because after waiting 2 hours I generally give up), The driver shows up in a cab that’s completely run down and usually appears to be using illegal substances. They smoke in the cabs even though Mon County has a no-​smoking ban on all businesses.
I’m so thankful I found DubVSafeRide as a safe, cost effective alternative.

One of the worst taxi services I have ever used. They have a monopoly on the market here in Morgantown and terrible service gets rewarded for them. Their cars are absolutely terrible, all completely trashed. The drivers are terrible, rude and will not help at all. To sum it up if you need a taxi on any day that ends with a Y you will either not get one because it takes them 3 – 4 hours during the weekend or you’ll have one of the worst taxi experiences of your life. The ONLY way to get decent service is if you have their personal number and a set of tits.

The lady who answers the phone literally runs off customers. I requested a cab, but told the lady I had to be at the airport at 10:30, so I needed the cab to get me there by 9:30. The cab arrived to pick me up at 10:00. The driver said he was never told to be there by 9:30.
The second time, I decided to schedule the cab ahead of time and called 4 hours early for a cab to pick me up at 9:30, the lady who answered screamed into the phone, «just call us when you are ready». I said I did last time and you were late, so I am giving you plenty of notice. She refused to take the information down and repeated that I need to call when I am ready. I gave $ 20 to a neighbor to take me.
The third time, I called at 8:30 am and told them I was ready for pickup, just like the lady asked. She responded, «I will get a cab there when I can» I said, will it be here by 9:30? «She said I can’t guarantee it». I said well, I need to be there before 9:45, and if you don’t have a cab here by 9:30, I will not be taking it and will drive myself. She responded, (get this) «then you should have called ahead of time to schedule» I responded that I tried to last time, and you would not schedule it. She blew up on the phone and said, «then drive your own car!»
I asked her if she was the owner. She said no. I said that her boss would probably love to hear that she is advising customers not to utilize them. She screamed back, go ahead and tell my boss. So she felt confident the Yellow Cab boss would back her up.
This is what is wrong with a monopoly. This is the only game in town. Right now, I am getting together a coalition of investors to begin a competitive cab company that will give customers a choice and they will have to compete with the best service. It turns out that everybody has a similar story as mine and the others who have been just as frustrated. A website will be set up soon to allow people to voice their opinion or at least call for the removal of the lady who hates customers.

Update: I have called for cabs several times from this company and they have all brought me from point A to point B in Morgantown. Besides the cabs being dirty and old, the cab drivers not helping me put my luggage in the trunk and not realising that they should open the trunk for my luggage, and a cab driver making a shady call to his friend and offering to loan him money while driving at night on the hills, the cabs worked.
But not today.
I called for a cab and waited for 20 minutes and it did not show up. When I called again to check, they refused to pick up the phone. I called a third time and a woman started shouting at me and claiming that I was not present to hail the cab.
Completely false.
I hung up and then someone (possibly the late driver) called me back from the number 304 319 1477. This time it was a man. I told him the cab never showed up. I repeated that. He hung up.
Do not patronise this company at all costs because they do not care about the average customer. Public transport in Morgantown is a wreck.