FastER Urgent Care

My father made an appointment at this urgent care hoping to have them remove a piece of glass from his foot. When making the appointment, the front desk told him that they would be able to take care of this «in office». When my father went, they told him that they would need to X-​ray his foot and would then refer him to a podiatrist. Since my father is permanently disabled and on a very fixed income, he wasn’t interested in being referred to a specialist and paying more money, so he left. At home, he took one last stitch effort to remove the glass himself, and was finally able to get it out. He called FastER, wanting to make sure that they were not going to submit to his insurance due to the fact that they did nothing. They sent it anyway, and today we received a bill for $ 102.80, the amount that was applied to his deductible. He called and spoke to the billing department who said that they would not write it off because they consider what they did «an evaluation», despite the fact that they did not even did not even put his foot up on the table to look at it. After asking several times, the office refused to connect him to the manager. $ 102.80 may not be a lot to these people, but it is a lot to our family and many families I know. We will be sure to tell everyone we know not to trust this office with their health or the health of their loved ones.

I was waiting to be seen, not for long but long enough to witness how rude and unprofessional the doctor was being towards his staff. He was behind the box window yelling aggressively at them and they looked mortified. He made me very uncomfortable and I was in shock at how he was acting. I have been there before and the other staff members were wonderful. I am sad to say I will never be going there again nor will I be recommending this place, he was so rude!

My wife and son saw a doctor here and instead of swabbing both of them for strep, they swabbed my wife and wrote it off as my son having the same thing. Meanwhile they had both had very different symptoms. Who practices medicine like that? I’ll be avoiding this place from now on.

My husband went here over a holiday weekend because he thought he had strep throat — he’s not one to go to doctors, so it was pretty painful. They told him that they didn’t think he had it but would do a throat culture. We never heard back from them. About a week later we got his results along with a note that say BOTH his cell and his home number were incorrect, but that yes, he had strep and need antibiotics.
I find it pretty hard to believe that my husband would get both of his phone numbers wrong… this place was pretty much worthless. Save your time, your money and your health and go elsewhere.

I was seen very quickly. This is my fourth time here for myself, wife and daughter. Each time we were seen in a reasonable period of time. The diagnosis was correct each time and the staff is very friendly.

awful service… 5 minute after i walked in a nurse was arguing with a patient who had been waiting for over an hour… the women said the nursed told her it would be 2 mins (an hr ago) and the nurse insisted that she did not talked to the women… anyways… when i walked in the ‘girl’ who was evaluating me did not introduce herself. so i didn’t know if she was a nurse. NP or PA. and after i told her what i’ve been through she laughed at me. i tried to explain everything and told her what i’ve research online. she pretty much just laughed at me then she asked me my pharmacy and walked out the room and joked about how incapable my previous doctor was. i did not know whether if i could leave? or what?. horrible experience…

Opposite of helpful — -better off at the ER. To be fair I have had a couple pleasant experiences here, but I would never pay and wait again after last night. The Dr was beyond rude and she wrote off my concerns before walking in the room. No patient should have to hear a Dr. making jokes about their visit to the other employees. Maybe save the eye rolls and condescending attitude for when you’re off the clock.

I have been here a couple of times and all i can say is, it is probably easier to come here than going to the ER but that’s about it. I cut my finger with a knife and it wouldn’t stop bleeding. It was after hours so just to be safe I thought I should get a stitch or two so it wouldn’t keep popping open. It did stop bleeding while I was in the waiting room though. I should have left at that point especially after they said my co pay was $ 50 and they required a credit card for anything that my insurance wouldn’t cover, but I ended up seeing a Phys. Asstnt nonetheless. she said it was in a bad place for stitches so she would use dermabond instead. She said it would start peeling off in about 5 days but it would keep the cut closed nicely. Well I have no idea how much they charged since there was no amount on the paperwork and the stupid dermabond popped off in one piece the next night. I basically wasted my time and money. When they called for a follow up 2 days later, I told them what happened and they couldn’t have been less interested. Sounded like a routine call to check off and when I said the dermabond popped off she asked, oh OK well how is everything else with the wound?. Instead of why don’t you come back in and we’ll take care of it…

My husband went here because he obviously was very sick with some kind of uri. He waited 1 ½ hours was treated very rude by staff and even though my insurance company said they would cover a throat culture, they charged him for it. At the the end of the he got no antibiotic because they told him he had allergies. Well he’s still sick and it’s not allergies. He only went there because he was in the area. I would go there ever again not even for a paper cut. They need to change their ad to not so friendly and fast service.

They really need to change the name of this place since it is anything but FAST. I have been here for almost two hours and have yet to be seen by a doctor or a PA. The wait in the waiting room is expected. But to then be brought into an exam room and left waiting on an exam table for 1−½ hours is way too much to expect of anyone who doesn’t feel well. What they could at least do is give me an update. Time to go!

I went to FastER Urgent Care yesterday because I came down with a stomach virus. The staff was very courteous and caring. I arrived at 2 pm and was out by 2:30 pm. I was so sick that I couldn’t sit up without feeling very nauseous so one of the nurses let me lie down in the exam room until the doctor could see me (instead of sitting in the waiting room). The doctor (I didn’t get her name) was very knowledgeable and nice. I left with a prescription of Zofran and was feeling better shortly after taking that medication. I recommend this facility if you need to see a doctor quickly and your pcp is not available (and this truly isn’t a emergency that you’d need to go to the ER for!).

I have gone to FastER not only for myself, but also in a pinch for my preschool daughter. Dr. Gluckman is knowledgeable, kind, and has an excellent bed side manner.
He is also excellent with kids!
The office is clean, and I have never waited more than 15 – 20 minutes.

STAY AWAY!!! Went to see for pain in stomach. Never saw doctor. Young woman (not a doctor or licensed medical professional) advised to go to emergency room. Billing department notified my insurance never paid for visit (checked blood pressure and urine sample) and charging me $ 178.00. Two phone calls and emails went unanswered. Notifying credit card company to dispute the charge. Will be notifying BBB, NJ Dept of Consumer Affairs and NJ Dept of Medical Examiners.

I have been going to this urgent care clinic for years and most recently went when my daughter had a sinus infection. The staff is very courteous and efficient and we did not have a long wait time (15 minutes at most) before we were seen. The attending physician was very personable and interacted with daughter on a comfortable easy level. Exam was thorough, diagnosis was quick and they were able to answer all my questions. Even followed up the next day to see how she was doing. Overall a great experience… no complaints. I would strongly recommend to anyone without hesitation.

Is this your family doctor? No. But I don’t know about yours, but my family doctor isn’t open on Saturdays or nights and FastER Care is. (These days, my doctor doesn’t even remember who I am from visit to visit anyway.) My husband and I have gone here for several years when we’ve had something come up and need a doctor when ours isn’t available. I’ve had sinus infections galore and it doesn’t take a genus to write me script for an antibiotics. If I was bleeding badly enough I would probably go to the ER and get a surgical tech to stitch me up, and I wouldn’t got to my primary care physician either. You have to expect from this place exactly what it is: a non-​emergency doctor who’s available when your regular doctor isn’t.

I am writing to say that I’m very impressed with the service at the FastER Urgent Care center in Morris Plains. My family had had a variety of ailments over the past couple of months, including strep throat, shingles, a cut requiring stitches, and bug bites resulting in cellulitis. As a result, we have been to the center almost weekly. My 3.5 year old has been treated there for several of the above issues and I have been very pleased with the staff and service. When I brought my 3.5 year old in after a deep cut in his finger, they were prompt, thorough and even kept the clinic open after business hours in order to wait for my husband to come before they stitched his finger. I would highly recommend this facility to people of all ages!