ARTS Taxi and Limo

Not a pleasant experience and I would NOT recommend this company to young people or women of any age. Those who are brave and daring, proceed. Though the driver arrived on time and got me to my destination in one piece, he did not help with luggage and the price was too expensive for a 5 minute ride. The driver also took an obscure, less-​direct, route which added more time and anxiety to the already unpleasant experience. The car was disgustingly dirty, beat up, and old with no posted cabbie license, signage, or company information. I’m truly surprised I even got in. The driver had no receipts or business cards for proof of transaction and only took cash. Call a car service or Über instead!

My regular car service was booked so I contacted this service. Scheduled my pick up and confirmed address and time.
Appointed time comes the next morning and the driver calls me to get my address. I gave him the house number and cross street and he replies,“thanks, I know where that is.“
15 minutes go by and these meathead calls me back and says, «I can’t find your house, there’s no street in Westfield that has that name.»
I inform him that I live in West Orange and it would appear that I would now be driving myself to the airport.
The service said they were sorry and ‘these things happen’. Guess what? They only happen when you are a bunch of incompetent morons.
Never use this service, not recommended even if you are standing in front of one of their cars.

This is the worst experience I have ever had with a cab company. I called requesting a pick-​up for a passenger who was going to a VERY important meeting. While this passenger didn’t have a contact phone number I provided mine for contact if there were any problems. When the train was running late I extended the courtesy of letting them know so the driver wouldn’t be sitting there wasting time.
The car never showed up. I called back and spoke to the dispatcher, Rachel — the owner’s wife — several times. She was extremely rude in dealing with me and said that it wasn’t «her fault», instead it was the driver’s.
The car never arrived. I expected much better customer service, especially considering I was speaking to the owner’s wife. I would not recommend anyone use this taxi service. With my experience and that of the other reviewers I can’t believe this company is still in business with the way they treat their prospective clients.

TERRIBLE company. I called for a ride on new years eve. I called a day in advance and they said no problem they would pick us up at 2 am for a reasonable fare (comparable to other companies). They asked for my credit card number to hold our spot which seemed odd but i obliged… At 8 pm NYE i called to confirm and spoke to the same guy as the night before — he confirmed our appointment and even gave me the name and cell number of our driver for the night. At 2 am no cab… at 2:15 no cab. 2:30 no cab… so i called the number and an EXTREMELY rude guy (different person than i booked with) answered. i asked where our cab was and he said i wasnt in the system and that they were a morristown cab and i probably had the wrong number. i said no this was definitely the company i booked with and even explained he gave me the name and number of our driver (i hadnt written down the number at the time since i had been driving…) i kept asking the guy how this was possible and rather than apologize he said «miss do NOT speak to me like this.»… Then he told me he would pick me up in 30 mins. which was now going to be 3 am. at 3 am i got a call from the driver (same number i was originally told) who told me he was never told to pick us up… and said he was a half hour away. so now he was going to be getting there after 3:30. 3:30 we finally got picked up. driver was extremely rude. couldnt care less about the mistakes, then when we went to pay he had no idea how much i had been quoted for the drive and asked for $ 15 over what i had been told on the phone. when i told him what we were quoted he said «ok fine, there is a service fee for us to charge your credit card too.» REALLY? so we just paid cash and went on our way. This company is awful — DO NOT USE.

When I called it sounded like the dispatcher was watching a very loud fighting show on tv. I asked if they had a $ 49 fare to the Newark airport, and she said yes. When the driver arrived (in a beat up very old looking Lincoln), he gave me a different fair, $ 65, while driving away from my place. When I brought up the quoted fare, he told me that he was the owner of the company and the fare was what he had told me. I called the dispatcher who basically cussed me out. The scary part was that the driver did not want to stop the vehicle, and I was lucky that I was able to hop out at a red light. I was really worried that I might have to call the police.
Ride with them at your own risk!

Here is a taxi service that shows up on time then charges you double what any other car service would.
ASK ahead how much the fare is. Then divide it by and two and that is how much the fare will cost you with a different service.