Golden Corral

Do NOT go here for the prime rib they are advertising! It sucks! **WARNING**
Phew, I think I just saved some lives!
My husband, myself and my step-​son went to the Golden Corral in Morristown, TN because of their ads for prime rib. We have been there before and sometimes they are not awful. Today was not that day.
First, I know they are very busy, but the place was filthy. The floors, the tables, the restrooms, and some of the staff. Sticky, dirty food stuck to everything. They need a good Shop Vac and a bottle of 409. If you feel compelled to tip, just leave them some cleaning supplies; they are in desperate need.
Back to the food: The prime rib was way overcooked. Way, way overcooked. The server said they were usually pink but today all of them were overdone. All of them. Not one was edible. (She went and checked because we complained.) The prime rib was so overcooked it knocked out my dentures. That is ridiculous for an item that they brag about in their ads.
I feel that we were completely ripped off. It’s the biggest reason we went there and we could not get what we paid for.
If you are going to advertise a specific item in a national ad campaign you need to make sure you can deliver an edible version of it every single day. They cannot. They need to train their cooks in Basic Meat 101. They obviously do not care in the least about the customers and will dump any slop on a plate whether it is unpalatable or not.
We were completely unsatisfied and I will not trust any more of their advertising. Shame on me for falling for it but shame on them for ruining a crap load of beautiful cuts of prime meat.
I am also very disappointed that after we complained to the server and the problem could not be fixed, that the manager never came to speak to us. That is a sign of lazy incompetence. It speaks very poorly about their corporate standards and their commitment to the customer experience.

First impression … :/​alittle sad actually they looked abit sloppy and messy, staff seemed short handed, and the fried foods tasted like they hadn’t changed the oil out in weeks! So I give it 2*‘s for now sorry corral u didn’t meet my expectations this time.