Enterprise Rent-A-Car

After an accident, I called enterprise made a reservation.
Called the specific location; was greeted courteously, and gave my name, phone number and confirmation #.
Was told that a driver would pick me up shortly and that they were on the way.
(The enterprise location is less than 2 miles from my office)
So 10…20…30 minutes go by, I call the location to get an ETA, and am told by a very rude lady that there is no pick up scheduled…
Rather upset I inform her that I need a pickup and have to give her my information again, and I inform her that I fully expect compensation for he mishap.
10:55 I get picked up and dropped off at enterprise.
Where I am informed that I cannot rent a car because of my credit.
Despite having cash, debit card with far more than sufficient money to rent the car.
They rudely ask me to fill out a form to allow a verification to be run «it’s not a credit check… «
But of course it actually is…
Chris the «manager» tries to make excuses and refuse a reduction in rate.
I leave. And again he condescendingly says «do you want to take your card or…»
I am sick of being treated like a second class citizen for having my credit monitored and having cash and actually paying my bills, I don’t use credit anymore because it is a terrible waste of $…
Avoid this place, this company, enough pushback and that will be forced to change their policy and to train their people better.

Closer to my location, everything is good for me, keep in mind though, it will get busy all the time so have some patience!

I’ve always had a good experience with enterprises and even with this location but not this time. They gave me a car that really stunk like cigarette smoke! I don’t smoke nor can I stand the smell of it. I called them the next morning to ask if I could switch it for a different car because I really could not drive the car without getting a head ache. The lady told me she’ll call me as soon as they get another car in– I waited all day and 30 minutes before they closed, I called back and whoever I spoke with said «oh ya, come on by, we have cars» –I waited all day and no one called. When I got there no one apologized or anything… they just gave me the new keys and I was on my way.
Not a friendly staff and definitely not clean cars, just wiped down.