Insight Pest Solutions

I have not been pleased with Insight at all. They talked like they knew what they were doing, but in reality, I’ve had more issues with pests since I signed on with them. I can’t wait for my contract time to be up. There are always ants now. I have seen spiders, ladybugs, and even a roach since they started 6 months ago. Never had a ladybug or a roach in 5+ years with my other company who I am so sorry I left.
Their response time is in the negative range… I called on Fri at 8:30 am to get treated for ants, again. The first available appointment time they have is Thurs afternoon. I’m suppose to wait 1 week to get the ants off my island where my stove sits! Gross.

I’d give these guys zero stars if I could. As the first reviewer noted there are serious billing issues and the actual service isn’t that good.
They came to my door, signed me into a trial contract. After both an initial treatment and a quarterly service, I was still having ant issues. I called and asked the sales guy who’d come here to cancel my service. I went back to my original vendor and have been pest free for almost 2 years now.
Insight decided to charge me for a full year of service. I refused to pay. I cancelled a poor service and they still wanted their annual revenue piece. I talked with their management, their accounting guys, and kept refusing to pay. They have since sent it to two different collection agencies. Unbelievable.

I hope that no one ever has to deal with the nightmare that I have had to deal with this company. I am writing this review for this location because this is where my bill comes from despite living in another state and being serviced by a local branch.
I was so excited to switch to Insight when they came knocking on our door. The sales guy was great and informative. The first service was great as well. Everything went down hill when they lost a check we gave them for payment. I had to call and cancel the check. Insight offered to pay for the cancellation. Great. It doesn’t excuse the carelessness with our payment (which is the only issue I had with our local branch/​technician) The company apologized and I didn’t incur extra expense. I didn’t want the company drafting payments out of my account when I signed on but I was told check as another form of payment was fine.
Sometime after this incident I received a bill in the mail for a service that was done but it said my balance was overdue. I called the company wanting to know why it was overdue and told them that this was the first bill I had received from them for this particular service. I ended up giving them my card anyway to pay my «overdue» bill as quickly as possible.
They also offered to set it up to where they would email me and notify me of my bills and receipts and at some point offered to take my bill down $ 10 for each quarterly service. At a certain point I received a bill for a service that was not the discounted price. I called they fixed it.
I had a service at the beginning of this year and thought it was my last when I didn’t receive another one the next quarter. Then I came back from my vacation and I had received one in mid August. I then received a bill a 3.5 weeks later owing them for the August service. When I called again today to inquire (and I was not polite about it) while I was still receiving bills from them for services that I had been trying to cancel since December of last year I talked to a manager who felt it more appropriate to tell me I could pay the cancellation fee if I didn’t want to pay the bill. When I asked why they skipped an entire quarter if they planned to continue billing me for treatments that I didn’t want I was told that Insight had tried to contact me via phone way back In May to set up an appointment and couldn’t get through. They couldn’t get me in August either, if they even tried, and still came out to my home and performed unwanted services approximately 5 – 6 months after the previous service. It just didn’t make any sense. So finally he told me he would cancel my service but when I asked him what to do about the last bill he had to get in that they would just take the payment 2 months late like all of the prior ones. Quite rude seeing as every time I get a bill from them I pay it with the exception of this one since he finally canceled it and my service. I know he was livid with me because I was livid with him but it does not change the fact that if you send your bill out 3 – 4 weeks after service that you will not get paid until then. My last statement was dated 9÷1÷15, for service on 8÷12÷15. Post marked 9÷4÷15, arriving at my home either on ⁹⁄₅ or ⁹⁄₈ because of the holiday. Today is September 9, 2015.
I wish I had never signed something that forced me to stay with them for 5 services, I didn’t realize that’s what I did. In my opinion they are lacking organization within their system. The time and energy I have wasted with them has been exhausting. I am so disappointed that I did not get the experience that I was expecting with Insight the last 13 – 14 months.

Our quarterly service was due and we were lucky enough to get Leslie as our technician. She asked about any occurrences since our last treatment. I mentioned having seen some sugar ants inside and she went on the hunt and found them around the back of the house nesting under some old flower pots. She also pointed out our dryer vent was showing some lint and could be a fire hazard if allowed to continue to build. Thanks for the great service Leslie. I really appreciate you taking the extra time to look after our house!

Phillip from Insight was respectful and knowledgable of how to address our issues. I was pleased with his service and would recommend Insight to others.

The previous owners of our home used this company and we never had bug issues because of it. We didn’t think much of it but after that contract ended we started to notice a heavy amount of spiders in our yard so I searched for them and signed up asap! Ever since, we have had no bug issues and if we did, they would come out and take care of it right away at no extra cost. Today we had Brantley and he was very professional and extremely thorough.

I have been a customer of Insight for a little over 1 year and if I were ONLY reviewing their service people who have been to my home, it would be a FIVE STAR review. I like the service they’ve provided and the technicians are pleasant, knowledgeable and professional. Ellis Stokes is the technician we see most often & we like him a great deal. He inspires confidence & has earned my trust.
That said, I didn’t like the door-​to-​door sales. I also didn’t really get the WHOLE story from the salesman and found out much later that I had service options that would have been helpful but that I knew nothing about. My fault for not paying closer attention.

The customer service is very nice, and those who come to treat our house are extremely professional and take the time out to explain things. However, double check your bill. On three occasions I have had to call in because I was charged for services I did not receive (extra flea treatment). I can understand an issue one time, but it seems like every time I receive my bill, something is incorrect on it. The actual overall treatment is OK. After the first application, I still saw bugs in our house, but after multiple applications they have ceased to come around.