Harley Davidson Thunder Tower West

It’s disappointing to read Devon’s review of this dealership and to hear of all the trouble that he had. My experience has been quite different than his. I have purchased four motorcycles from this dealership over the years and two since Gene and Sean have owned it. The previous ownership treated me unfairly and three years ago I vowed to never set foot in the place ever again. Then I needed some spark plugs and reasoned that even Clayton County HD couldn’t mess that up. When I walked in after a three year absence, I met Gene and Sean who introduced themselves as the new owners. I told them how glad I was to see the dealership under new ownership and within a couple of hours they truly earned my business and I rode out with a new bike. The service department has gone through some «bump and grind» over the past year as Gene and Sean re-​staff it with professionally-​trained mechanics and a service manager that really knows the bikes. The parts and motorclothes staff is all-​new and genuinely helpful and knowledgeable. Last week I traded bikes once again and the sales experience and pricing were such that I can’t imagine ever purchasing a bike anywhere else. Five-​star rating well-​earned!

If I could post less than 1 star, I would.
Warning: avoid HD Thunder Tower West at ALL cost. Don’t step a single toe in this God-​forsaken place.
The dealership is a father/​son owned place. I normally like family businesses, but both are completely dishonest and untrustworthy.
I’ll start from the very beginning…
August of 2014, I decide to purchase a brand new Harley Davidson. First warning sign I didn’t listen to: they screw my salesman, Nate, out of a commission, and upper management decides to take it because he wasn’t there the day I signed. I made it very clear that Nate sold me the bike, he was a fantastic guy, I wanted him to get the sale. They said he definitely would. Well, he didn’t, as he told me later. Second sign: the manager wasn’t here, his brother was here. The sitting manager screwed up the financial write up for my bike three times. I had to order three different checks from my bank to accommodate his lack of competence. Now, I’m patient, so that didn’t bother me. What bothered me was his lack of attention to detail and complete apathy of it. I decided to sign for the bike and off I rode into the proverbial sunset.
Two weeks later, I get a call from a manager at the dealership asking me to return with the bike because there was a problem. I figured it was a recall part or something trivial. I return and to my great chagrin, they inform me they, «…gave me the wrong bike.» I take a modicum of the blame. I didn’t match the VIN to the paperwork, I decided to trust that the dealership knew what they were doing. Come to find out, they gave me a bike that was already sold to a deployed service member. Said bike had full security, exactly what I asked for and thought I was paying for. They inform me they had to take my current bike back and give me a brand new one. I was happy with that idea until they said I wouldn’t have the security I paid for. Long story short, when I demanded I receive a bike with the security I paid for, the owner of the dealership (the manager’s ‘Daddy’) basically told me he wouldn’t fix it but he’d, «…cut me a check and take the bike back after a restocking fee…» I decided to cut my losses and take the new bike without security, being that I wasn’t about to pay a 5% restock fee on a $ 10k bike.
Since then, I’ve had two warranty claims on the bike that were completely legitimate. On both, the management fought me tooth and nail before giving in. Only one of the two were honored. I’ve had only problems with this place since. I will NEVER return.
The only people who treated me fairly and with respect were my original salesman and the service department. Both service managers, who have since quit, were absolutely the best service technicians I’ve ever worked with and I’m sad to have seen them go.
This place has a very quick turnover rate with employees, which is a red flag from the get-​go.
Again, avoid at all cost.