Sunburst Garage Doors Inc

Do you like having a garage door that works for a few days, and then suddenly stops working? Is it fun for you to leave messages and never have anyone check them and call you back? Do you enjoy it when businesses attempt to upsell you? Then Sunburst Garage Doors is the garage door service for you!
In February of 2015, my old garage door got completely stuck open. It wouldn’t close, and even pulling the cord to detach the door so I could lower it manually didn’t work. I called the company whose sticker was on the door. They had serviced it once in the past, but this time no one picked up. So I looked through the phone book and found Sunburst instead. Perhaps my disloyalty caused me to deserve what followed.
Sunburst inspected my current opener and determined that the gear assembly in the belt drive was broken. After initially attempting to upsell me to a completely new system for several hundred dollars, they quoted me $ 122 to replace the broken gear, which sounded fine. The door with the new gear worked for exactly 1 day. Then it would start to close and then go back up, or sometimes the lights would just blink and it wouldn’t move at all.
Called them again, set up another service visit where they determined the belt needed to be tightened. After that, the repaired opener worked fine for a little over a month, then in early April the door stopped moving at all, although I could hear the motor still running. Called them back and on the repeat visit they determined that the teeth on the gear had been completely stripped: There were little plastic shavings all over the bottom of the belt drive enclosure.
They decided to install an entire new opener, plus indoor button and outdoor keypad. Since it was under warranty, I didn’t get charged for this. Good thing too, because I told them on the first visit that I couldn’t afford a whole new opener. That’s why I went with the $ 122 gear replacement to begin with. Can’t get blood out of a turnip, guys.
The new opener worked for exactly one day. I came home from work to find my poor mother waiting outside the stuck door. She’d come by to drop some recyclables off in my bin, and couldn’t get the door to close, and didn’t want to walk off and leave it open, so she sat around for a half hour waiting for me to get home from work. Called Sunburst, and left a message since it was after 5 PM.
The next day I stayed home from work (again!) so they could come and look at it. When 9:00 rolled around I called them again and left another message when no one picked up. By 10:00 they still hadn’t called or showed up, so I called again, and this time I got someone. Asked if they’d received the messages I left, and he said no. So apparently no one is checking the messages there. I told him I was still having problems with the opener, and he said he’d get someone there in the afternoon. I called back at around 3:00 asking for an ETA, and he said they couldn’t make it there today but I was scheduled for first thing tomorrow morning. Which turned out to be the very LAST stop of the day. So I ended up wasting almost two whole days piddling around at home waiting for them to show up. But, they determined the cause of the problem was a loose wire, and got the door working again.
The repaired opener worked for exactly one day. (Is anyone else starting to detect a pattern here?) The following afternoon it started doing the thing where it would start going down a bit, then suddenly reverse, or sometimes not move at all and the lights will just blink. Called Sunburst’s emergency after-​hours number, which they give at the end of their regular number’s recorded message, and I think I’d qualified for emergency after-​hours service at that point. Left an answer there because no one responded. Tried again every hour on the hour for the next few hours, and finally the owner got back to me. He came over and looked at it, which I appreciated, but he isn’t a technician so he couldn’t really do anything but assure me it would get taken care of.
Eventually, after a few more visits (six total) they did get it working, and it continued to function adequately until today (October 6^th) when I went to close it and it got about 90% down and then stopped. When I reversed it, it got about 50% back up and stopped. Third time’s a charm, except no it wasn’t, it got about ¾ of the way shut. I disconnected the door from the lift assembly and shut it manually. This time I called Crawford & Brinkman instead. Fingers crossed. You would think I would enjoy missing all of this work, but to be honest it’s inconvenient and tiresome.
In conclusion, do not ever let Sunburst Garage Doors Inc anywhere NEAR your doors. They will try to upsell you, replace your entire system with a piece of junk that doesn’t work, and apparently hardly anyone checks the phone messages there, because they almost never returned my calls.
UPDATE: C&B said Sunburst didn’t even install it correctly!