Kayser’s Chapel of Memories

Our family chose Kayser’s Chapel of Memories because they had been recommended to us as the best funeral home in town. We made arrangements for my father’s funeral well ahead of his passing in an effort to minimize having to plan anything after his death. Our initial visit to set up everything went well. But upon his passing, things went downhill. The representative who came to retrieve his body from our home was unprofessional and wanted to recap all of our plans in front of his still warm body. She was very tone deaf and didn’t understand that we were deep in grief and didn’t want to talk logistics while they zipped my father up in a bag. It was highly inappropriate. Then we came in to sign the contract and found out there would be extra fees to be present when his cremated remains were to be put into the mausoleum. The final straw came when phone calls starting coming in from friends and family that Kayser’s would not accept flowers for his service. What funeral home doesn’t accept flowers for a funeral? We chose them because they were «the best» but are experience was mediocre at best.