I have never left a poor review for any business but, this latest visit was the last infuriating experience I can tolerate. The customer service leaves MUCH to be desired. In fact. I have often left more insulted and frustrated than content with my purchase. You know… Coffee. The fuel for the day for most. The older woman who barely speaks English in the polkadot hat is by far one of the rudest most inconsiderate service providers I have ever come into contact with. Yes, it is COLD out there today. We all feel it… But to barely open the window wide enough to thrust my coffee out the crack so that I have to basically hang half my body out the car is obnoxious. It’s your job, lady. I have one too. And I don’t always love it. THEN when she hands me my change… I guess the cold turns her hands into limp useless stumps — drops most of my money on the ground and looks annoyed at ME — then slams the window shut. For real?! In my mirrors driving away I notice a PILE of varies people’s change strewn about the asphalt. There is another dunkin 10 minutes away. I’ll be going there from now on.
Christian T.
Évaluation du lieu : 1 Mount Airy, MD
The older woman in the polka dot hat is always unpleasant and rude. She looked and my wife, turned to a coworker and in a different language mocked her about her tattoos. The other staff member was awkward and tried to defend us but this woman seems to be management. We have been here several times and the service is often inadequate and the orders come out incorrect. Most recently they took the change and threw it out of the window without an apology or offer to retrieve. We will be going to the other dunkin off of 94 instead.
Christopher M.
Évaluation du lieu : 1 Frederick, MD
Place doesn’t close for another 40 minutes and they do not have one donut! This is a donut place!
Nick W.
Évaluation du lieu : 5 Mount Airy, MD
Been here probably a hundred times, nice and friendly staff. Never any issues with food or drink
Tracy B.
Évaluation du lieu : 5 Mt Airy, MD
This Dunkin Donuts is great. They do a really good job of keeping all of the bagels and donuts stocked throughout the day, and the customer service is impeccable. Very friendly staff that will remember you if you come in as part of your daily morning routine. They are no longer open 24 hours, but do stay open pretty late. My favorite dunlin donuts!!!
Elaine T.
Évaluation du lieu : 4 Mt Airy, MD
The donuts are fine but what I really love here is their breakfast bagel sandwich. Egg with bacon or sausage on whole wheat is my new fix. Much fresher tasting than McD and none of that goopy fake butter sauce, blah. The only thing I wish they had is fountain soda. They do have a case with bottled water, Pepsi products, gatorade, etc. This location is open 24 hours and shares space with Baskin Robbins. Uh-oh…