A 5 Star Carpet Cleaning

David Evansoriginally shared this post. Private
I had my house completely repainted from floor to ceiling, about one year ago, 5Star did an outstanding job, They also completely rebuilt my deck not an easy job since it is very big and very high off the ground. I have not had one single issue with any of their work in fact found it to be outstanding. I also have recommended them to several of my friends and have had nothing but positive feedback about their work. I just read a review from an obviously very hateful and perhaps mentally disturbed women about her experience with 5 Star. Jeremy does have an answering machine I have left messages on it myself and they were always quickly returned. What kind of person expects a contractor to be at thier beck and call 24 hours a day? I found Jeremy to be a very honest and reputable business man who did exactly what he said he was going to do for us, in fact much better than I expected! Don’t let one disturbed person who thinks she was hiring a slave rather than a contractor lead you to pass up doing business with this out standing company and a good man!
5 Star Painting & Home Services
Mount Juliet, TN

WATCH OUT! BEWARE! THIS COMPANY AND OWNERS HAVE QUITE A HISTORY. DO YOUR RESEARCH ON JERMIE AND EILEEN ENGLAND.
We have remodeled 3 homes and used countless businesses. I have never written a bad review for a business. If issues came up, they would get resolved. However not with 5 Star Painting and Home Services. Once they have gotten, what they feel is enough of your money, they do not return to complete or finish a job. We made a big mistake in paying them as much as we did upfront. Jermie England, claims himself as owner, is an excellent salesman with claims of professionalism and a 2 year warranty. You want to believe him. Once he is finally unable to fold and start new businesses, he will make a great used car salesman, for cars that look good on the outside, but are real pieces of junk.
We hired 5 Star to remove texture and paint our kitchen ceiling, repair the wall around a window and repair walls where new cabinets would not cover, paint the kitchen walls and baseboards and shoemolds. The quality of the work was so bad that we hired another company to repair their damages and redo the ceiling, paint the shoemold, and repatch and paint the walls of the kitchen. The owner initially gives you a great speech on how great his company is with workmanship, timeliness, professionalism, even a 2 year warranty on work performed. Regarding workmanship, his work is so far below average to the point it needs to be redone. The first day, they showed up on time and it all started out well. When my husband called him later about the poor job being done, he refused to talk to my husband because it was after 5pm, and Jermie said not to contact him in any form during non business hours (before 7am or after 5pm M-​F). He does not have an answering service, does not let it go to voicemail, but answers his phone, saying to call during his business hours. The next morning, after 7 am, my husband called again and he says «let me do my job», and hung up on my husband. We agreed with him and received confirmation in a voicemail he left us, and we texted another confirmation via phone, that he was to repair and complete the job starting on Monday of last week (a full 2 weeks later than it was to be completed). Five Star did not show up and when I called him, after 8am, where was his crew, he replied, «we are not coming this Monday, next Monday.» Our kitchen was to be completed before Thanksgiving. Now because of Five Star, our kitchen remodel came to a halt because the work he WAS PAID to complete needs to be redone and is holding up the electrician, remainder of cabinets to be installed, and tile contractors.
Also, while initially in our home, he was actively seeking other jobs in our house, and we regrettably paid his crew to repair 2 ceiling areas in the house and paint and repair a wall in our Master Bathroom. They did not repair the wall in the Master bathroom. They just put 2 coats of paint over a lumpy wall. Also, the other 2 ceiling repairs look unfinished and noticeable. They leave a mess behind (piles of dirt, their food and drink containers) and claim they will clean it all up when they are done, and we are to live that way in the interim. My front porch has ceiling «mud» all over it that needs to be power washed to be removed. Thousands of dollars and weeks later, we are still MISERABLE for hiring 5 Star Home Services. DO YOUR RESEARCH BEFORE INTERVIEWING!

Wouldn’t hire these idiots! Showed up late and smelled of alcohol! You get what you pay for, and these are thugs!!! And their van leaked oil all over my driveway! Hire at your own risk!!!

Prompt, professional, THOROUGH service! We had a very unusual set of circumstances that left us with a lot of dark red stains covering our living room. Alan and his co-​worker took their time to completely remove all of the stains, and made sure we were completely satisfied before they left. Apparently, however, the stains had already soaked in so deeply that they bled back up to the surface by morning. With one call, Alan and his helper were back THAT day (still smiling and cheerful) and got rid of the stains for good. With service and a guarantee like that, I will never call anyone else. Oh, and their rates are incredibly reasonable on top of it all!