Lexus of Mount Kisco

Over 5 years and 3 cars, I give up. They have never failed to disappoint, overcharge and not keep their word. Big on the hello, but they are never your advocate.

very disappointed– I have left 3 messages for the service manager sinceast week to schedule a service appointment– and have not received a return call– lease is up in 7 months– will not be a repeat customer at this dealership — customer service once you buy the car is apparently not their priority

I have been asking for 4 years for this branch to stop sending me spam mail and both their sales people and IT department are insanely incompetent. Every week I get a spam message despite unsubscribing, calling the branch, calling their IT department. Unbelievable. I have contacted them more than 10 times or else I’d never write a review like this.

First of all if I could have given this dealership zero stars I would have!!! I bought a brand new IS 250 and have had nothing but problems with the battery dying. I have had to call roadside assistance six times in the last year, YES six times for the same problem. Each time it was brought to dealer to check it out, I was told that they could not find anything wrong with the car. They even kept the car one week and when I called they «stated» the car started fine each day. HERE’S were it gets interesting, when I pressed the service manager, Scott Holmwood, he changed his tune and told me that the reason my battery keeps going dead is because I have LOW mileage. So because I have only drove my car for 7200 miles/​year, not the 10,000 miles the average person drives/​year, my battery keeps dying. WHAT KIND OF STUPID ANSWER IS THAT!!! Then the «owner» Christopher Scatterday called me and says there’s nothing they can do because my car has «such low mileage. His solution was to keep the battery hooked up to a trickle charger.
After dealing with this BS, I called the NY Attorney General and started a case against Lexus of Mt. Kisco via the Lemon Law. So now Lexus headquarters gets involved and calls me up and say the dealership called them and after further investigation they find that the reason the battery keeps dying is because of the low mileage and they would like to give us the trickle charger battery for free. I then asked Lexis Headquarters if I could get this all in writing and they said NO. They also would not provide me with any documentation or proof that because my car has low mileage that there would be problems keeping the battery charged. I asked them to show me were in their Owners Manuel it say that? Then I asked them a hypothetical question. If I were to use public transportation all week, then on the weekend I should assume that my car wouldn’t start. They had no comment. So I continued my law suit with Attorney General on my side.
A few days later a friend suggested that I call the White Plains Lexus to see what they could do for. When I told them the story they laughed and said they would look at the problem. They came the next day, picked up the car gave me a loaner, to use while they diagnosed the problem. After they had the car for only TWO DAYS they found the problem! The computer was draining the battery that’s why the battery was dying and will take care of this issue for me. TWO DAYS PEOPLE! TWO DAYS!
So DO NOT GO TO MT KISCO LEXIS, THEY ARE LIERS, SCAMMERS AND HAVE NO CUSTOMER SERVICE. They are only there to sell you a car and then you are on your own. They treated me like I was crazy and above all I found out the Chris Scatterday is actually not the owner. They are USELESS!!!

Great service. I can’t compare to other Lexus dealers bc we only have one. But they can’t all be as good as this one. Service is tops, free car washes, friendly staff. No high pressure sales bs. Love these guys. Jack was the salesperson very knowledgeable and made the transaction very smooth. Only thing they could have done to make me like them more was give the car to me for free. Maybe next time. Five stars for these guys.

Just got my new car and couldn’t be happier… price is pricey (as Lexus’ are)…but its what I wanted.
Hopefully the service will be as attentive as the purchase.
I wasn’t sure if this was the right car for me — and I did not feel coerced in choosing, but rather was given an education about «the car» and what it can and cannot do… and chose what was best for me! They took their time and I took mine…
I made an appt for my visit — and was greeted like an old friend.
Having purchased a few cars in my life I now what its like to feel as though as a woman you are a mark… or pushover, but here I felt like an educated client — thanx,