Verizon

I went in all pumped up to upgrade to an iphone6. Because i didn’t know I had to back up everything and because I had too many passwords, the salesman told me to go to the Apple Store because it would take them 25 minutes and him four hours. Really! Doesn’t Verizon want to make money? Worthless help.

the store is clean and organized, however it is sales sales sales and that is all they are focused on. They are not helpful when it comes to older phones and not «upgrading» it seems that is all they want to do… the old days of helping to repair or replace a phone are gone. Also you always have to wait… frustrating

As far as Verizon Wireless stores go, this is better than most. That I’ve given it two stars isn’t saying much about other Verizon stores. I’ve always had better luck at Circuity City. Inside, the store is very nicely laid out, brightly lit, and well organized. As well, it’s well staffed.
I’ve been to this store twice, and both were horrible experiences. The first was to buy Blackberry devices for myself and my wife, about a year and a half ago. A simple transfer took almost three hours for no apparent reason. They’ve got one person working the transfer desk, with a line of people waiting for their new phones, and ten employees walking around the sales floor, effectively doing nothing, since the only customers in there had already purchased phones and were waiting for them. A good manager would have cross-​trained their employees and moved sales people to the support desk to help transfer people to their new phones. Even with the long wait, the manager never did so, just stood around and talked with his sales people.
The second time I was at the store, I’d gone because my Blackberry stopped working. The tech looked inside the phone and said that the indicator had gone off, indicating that the phone had gotten wet. I told him that it had never been near water, and what’s more, it had never even been in a humid bathroom with a shower running. He told me I had to go through my insurance, rather than giving me a new phone, and I asked to speak to the manager. While speaking to the manager, she was unwilling to budge on the insurance claim, and wouldn’t even give me the benefit of the doubt, given my 12+ year history with Verizon, and the fact that in the seven years I’d had equipment coverage, this was my first claim.
These two experiences have made me never want to walk into another Verizon store again. Do yourself a favor and head to the Best Buy Mobile store in Moorestown Mall.