Interested in having a keepsake custom framed here, think again. I had two items framed in with Michael’s and unfortunately both times were screwed up. First, the turnaround time is roughly two weeks, so keep that in mind, because they order out frames rather than have a stock on-hand. The wait time didn’t bother me, because I didn’t need the items back quickly. However, both instances they framed each item in the wrong frame, so they had to order new frames, thus doubling the wait time. It ended with multiple trips there and over a month turnaround time for each framed item. It was only after I expressed my dissatisfaction to the manage that I was given a partial credit on the second framed item. She seemed bothered by my dissatisfaction. With this or any business for that matter, customer service must be the top priority. It doesn’t matter what you sell or service you give, there is no business without the customer. Word-of-mouth travels fast, that’s what makes Unilocal!so amazing. Outside of that, Michael’s is great to pick up items for scrap booking, painting, calligraphy, knitting, or any other artsy project you may have. Note: There’s usually a 40% off any one full-priced item on Michael’s website that you can use toward your next purchase. Periodically they have coupons for 50% custom framing, though exercise caution if you do use it.