Personal Touch By Julie

After dealing with 2 other local businesses, one that cancelled an order on me without notifying me (Grandma’s birthday the day before), and the other didn’t want to fulfill my same day order even though it was at 1pm. I was given the name of Julie’s Personal Touch Florists and not only was she compassionate about the misfortune I dealt with from the other two, she picked out a wonderful plant and said the owner would be happy to deliver even though her driver was gone for the day! Thank you for going above and beyond what you needed to do, we appreciate it so very much!

I ordered flowers for an extended family member’s funeral. I wanted to spend $ 75.00 and asked for the flowers to be an arrangement in a vase of ORANGE, RED, AND PURPLE flowers as it was fall and this woman would not have wanted a very feminine arrangement. When I got to the funeral home I of course looked for our arrangement and was ABSOLUTELY DEVASTATED AND HUMILIATED by what was there. The arrangement was hideously done. A kaleidoscope of colors, predominantly WHITE, were haphazardly shoved into a cheap Dollar Store vase. Now there were a couple red and a couple orange carnations but the rest was white or yellow or blue. There was no continuity or unity or shape to the arrangement and sprigs of the cheapest flowers sticking out of it. It was tiny. It was by far, the worst and ugliest flower arrangement there. I would have been better with a $ 10.00 bouquet from Pick and Save.
When I called the following week and asked about the colors the owner told me that white were common funeral colors. When I questioned the value of what was presented she reminded me that the arrangement was $ 68. and the rest was for tax and delivery. I was told I should have gone into their store and told them what I wanted because THAT would have made a difference. I have worked in flowers shops before and done arrangements some years ago. Who knew I should have brought a camera to a funeral to validate my dismay?! You did not have to have my experience to realize the horrific job they did and couldn’t even offer an apology!

Not super helpful. Bad delivery experience. Flowers are nice though…