NCH Medical Group

I give this place 3 stars for the following:
***Reviews are for the immediate care AND billing department.
Pros: Doctor on call and nurse was attentive and professional. Took care of my husband and I when we both came in sick with the stomach flu.
Now onto quite a few cons…: The front desk lady although «nice», was giving out wrong wait times and we ended up waiting nearly twice as long as she stated. The biggest con of all is that when receiving my husband’s and my billing statements, we both got charged differently YET we both were being treated for the EXACT SAME THING! Both got the same treatment, same IVs, same meds put through the IVs, same doctor, same nurse, the only difference was they put us in separate rooms. How in the hell do we get charged DIFFERENTLY?! My insurance company also thinks it’s sketchy, so I called the billing department and spoke to an obnoxiously rude lady (unfortunately didn’t take down her name). She talked over me as I was explaining the situation and how it all didn’t add up and she told me all I can do is write a letter of dispute. And she repeatedly told me, over me talking, that we must have gotten different treatments. Well of course you’re going to say that, you are an employee of the place BUT YOU WEREN’T THERE. And I wouldn’t lie and make a big deal out of this when I’ve been billed and paid in good faith many times before with NCH group. The money difference between my husband’s bill and mine isn’t very significant (thank goodness for insurance) but it’s the principle of the situation, and we are going to get to the bottom of it because that is NOT RIGHT to take advantage of patients and put in BS billing codes to alter prices between two individuals who were treated for the same thing! This is infuriating and the fact that they act as if they can get away with over charges is ridiculous. The fact that I can only write a letter in hopes to get through to somebody instead of talking to a human being is mind blowing! In these situations, they should video tape the entire treatment to show who is lying or screwing up the billing codes!

Great place! Great Doctors! Moved here from NYC and I have to say that medical offices are so much cleaner and organized. Appointment are available when needed and small waiting time. Free Wifi in building and clean waiting rooms. Very friendly Doctors.

I’ve had mixed experiences at NCH. I thought I found a GREAT primary GP — in the beginning she would really listen and took my suggestions for medication (trying ones that worked for me in the past) into consideration. However, when I began having constant headaches this past February, she was insistent that the oral contraceptives I’ve been taking for the past 15 years were to blame. She wanted me to discontinue them, and I disagreed. She also pushed for a CT scan, though I explained I was uncomfortable with that and preferred an MRI. She refused to order one, so instead of battling her (it had reached a «CT scan or nothing» stalemate), I went back to the neurology practice I’d seen in the past for my migraines. She got something right, though: one of the medications she started me on was approved by my neurologist and I’m still taking it now. I REALLY liked my GP at first, but was completely disappointed in my last experiences with her. I felt like she had just left me hanging without taking my feelings and opinions into consideration. Had I written a separate review earlier, it would have been 2 – 3 stars.
Fast forward to today: I’ve had a severe sore throat that’s progressively gotten worse over the last few days. («Severe» as in, I-​Just-​Want-​to-​Die Severe. Not trying to be dramatic, but really!) Needless to say CDH (Central DuPage) Convenient Care dropped the ball and told me there was nothing they could do for me though my symptoms became progressively worse. So I went to NCH. Thankfully they were able to get me in about 3 hours after I called!
So, I saw Dr. Ghuneim. He took one look at my tonsils, told me they was severe, and that he would do something to help me. (Ohhhh, what a relief!) He did a physical examination (liver and spleen) to ensure I didn’t have Mono. He had his nurses do a blood test for Mono and swabbed 3 times for Strep: 1 for a quick test and others to send out to another lab for standard testing. They weren’t follin’ around! Dr. G. told me he was sure my issue was bacterial (NOT viral as CDH claimed) and prescribed antibiotics. I can’t even explain the relief I felt knowing that I was getting SOMETHING that would help me feel better. Like, I wanted to give this man a serious bear hug!
I am SO relieved at the prospect of feeling better soon, and Dr. G. explained they’ll still call in a few days to follow up on me and tell me the results of the second Strep test.
*PHEW* THANK YOU, Dr. Ghuneim!