Enterprise Rent-A-Car

Mark was entirely wonderful — this location makes every effort to make their customers feel special. This is the go-​to rental spot for me and my entire family!

Very friendly staff professional and nice I would use them over and over again! Clean car fast service

The location appearance and selection are poor.
The staff is friendly; however the younger members need training in professionalism. I rented via car
It was a big mistake coming to this location. Their drop off is extremely limited.
The first car I was assigned after an upgrade was not properly maintained. I left the lot and dashboard lights came on indicating mechanical issues and lack of fluids in the car. I returned the car and upgraded. The selection of mini SUVs was very limited. I ended up with a jeep, which was definitely not worth the price charged. I have a vehicle, but I was going out of town and wanted to rent a vehicle. I made sure I located a vehicle with unlimited miles. Due to weather conditions I did return later than expected and the staff was accommodating after charging the expected fees.
When I returned the staff was nice. One of the workers gathered the data from the car without being asked by his colleague, which was a nice gesture. When he came back with the information, the young lady at counter stated «Are you sure?» He assured her his data was correct and asked why she questioned him. Her response was «because it is a shit load of miles!» If that wasn’t enough, I asked her was that a problem because that is why I chose an unlimited mileage vehicle and why rented one in the first place. The other worker tried to smooth things over stating that it was reasonable as he drove to FL and used more miles. She then stated «well I guess we have to eat it then!» To say I was appalled, is an understatement. Then when asked about the charges she snidely talked over me and acted as if I was incompetent, but because she did not listen properly, she did not realize that she was actually saying a lower fee than I was being charged. I stopped trying to reason with her.
As I was standing waiting to be dropped off, another individual walked in staying that she was returning a car because it reeked of cigarettes and strong perfume. I get the sense that the cars at this location are not maintained. On my first visit to the office two of the young ladies made derogatory statements about a man that wanted to rent a high end vehicle for the day. I will not return to this location ever. I am thankful that this was not my first experience with Enterprise. Some of the staff are extremely nice and professional, but the the ones that are not make the process. Unbearable. Rent at your own risk.

The ABSOLUTE BEST customer service I’ve ever gotten at a rental car place! The reps are Very warm, inviting, and accommodating. Not to mention the rental prices are VERY decent for New York City. You won’t be disappointed.

I have always found the Mt. Vernon office to be a friendly and inviting environment. Customer service is always excellent.

Good rates, great service. Easy walk from Mt. Vernon East metronorth train station. Note: get off at Mt. Vernon East and not Pelham for this location.

Our family always uses this particular Enterprise although we are in Throggs Neck and could go to someone closer. Friendly staff and excellent service…

This branch has excellent service. I rent frequently for work and for personal use, and I have to say that the staff at this branch always go above and beyond. I highly recommend this rental car business — it may be a bit more expensive than the cheapest car rental place but I guarantee you won’t have any problems and your experience will be efficient and smooth!

I had a wonderful experience with Enterprise, Mount Vernon. Excellent customer service; they picked me up at the auto body shop where my car was being repaired and drove me back there to pick it up when my car was ready. They also had awesome flavored water, infused with cucumber and fruit, compliments of Mario :).
Overall great experience; would DEFINITELY recommend!

Excellent Service. Friendly and Accommodating staff! I have rented with them twice so far and both times have been hassle free with no problems. I will continue to rent with them and definitely recommend them! I had problems when I went to the Enterprise in New Rochelle and the one here in Mt Vernon has much better people representing them.

I had great and friendly service here. The employees manage to make renting a car a fun experience with casual small talk, but they also get the job done. The only hiccup was that my girlfriend was scheduled to be given a ride to the office but there was a mix-​up that delayed this for about 20 min; however, instead she was allowed to simply take a photo of her license to be authorized once we were already on our way. Not sure that would fly anywhere else. Also, the prices here are phenomenal relative to NYC. Very much worth the short Metro-​North ride.

Quality and professional service. Great cars to choose from! Would highly recommend and use them again!

Good customer service. Car selection is average to below average. Prices are elevated. You can find a better deal at other locations.

First of all, their employee Mark should be awarded a medal. I had a pick up for 10am but called the office at 9 to arrange a pickup for ME by enterprise. Mark made that happen quickly and I was to the office before 10, even though they probably could have waited til 10 to even leave to get me. No explanations needed, just courteous service.
The pickup and ride were fine. The driver took me literally to the door of the office and Mark hopped out from behind the desk to open the door for me. At the office, there was one person in front of me, who was quickly processed. I won’t go into full details because I’m lazy but I watched Mark multitask and graciously, professionally handle multiple customers, phone calls, and admin duties. This one customer was so entitled and annoyingly rude I almost told him to step it down but Mark didn’t bat an eye. I commend him for that because I would have definitely taken a different approach if I were in his shoes.
Drop off was just as easy and accommodating. I came by early in the morning, paid my bill, and got a ride to the train, making to work on time without issue. Great service here!

I have been renting from Mount Vernon’s Enterprise car rental location for several years now. Always a great experience and they have the best rates around. The staff is helpful and friendly.