Handy’s Heating

My parents had a water heater they were wanting replaced.
They contacted the company (which they used successfully in the past for other issues) requesting after hours visit due to work schedule.
Was told by the receptionist it would be overtime charge of $ 150/​hour. Also was told that they would have to send technician to come assess the situation before ordering any parts/​equipment. Sounded fair.
Here is where it’s all downhill:
1) They sent their senior technician who arrived 2 hours late… at 8 pm. No calls to let them know. Parents thought he just wasn’t coming.
2) he took a look and confirmed a new water tank and other minor plumbing work would have to be done. Made lots of notes and left
3) dad called the next day to confirm that the new water tank and parts were on order. Receptionist informed him that it was their policy that they would need to send out their estimator (for additional charges) to AGAIN take a look for a proper quote.
Complete BS!
If it is their policy, they should clearly let the customer know ahead of time.
It is clear that they have it set up to take advantage of customers and incur as much money.
Foss Heating ended up doing the work. Their technician came out, assessed the situation and provided a formal quote before leaving. No multiple visits required.
Final thought:
Handy Heating doesn’t seem to have a streamlined professional process in place. Buyer beware! If you don’t ask ALL the right questions, you may just get taken advantage!!!

Second year in a row we’ve gotten bumped for preventative maintenance… even though scheduled… guess they make more money when it finally seizes up…

Very helpful company full of nice employees. I maintain some very old buildings, and anyone from Handy’s has been up to the challenge.

They did a perfect job and came in just under budget. Highly recommend the zone system we saved a bunch on our power bill immediately.

had these folk out for a furnace check before we bought this home. did a great job. When I needed service on my refrigerator I called them as they are listed under «appliances & heating» but, alas they only work on heating/​AC.