B & V Tailoring & Cleaning Co

I’ve been using them for a few years and have nothing. It good things to say.
The owners are always there and are detail oriented. Things are always on time and overall it’s good value.

Out of two dresses, this Dry Cleaner has destroyed my brand new woolen scarf bought in India for about $ 200. The scarf /​Shawl has shrunk about 20% in size as they have either washed in water or used a bad cheap chemical which had lot of water contents. Secondly, they even did not press the cloth. It is now unusable and has become a piece of garbage
When complained, they in their broken English, very rudely, deny everything and even rejected our demand to at least ‘press’ it to straighten. We have been there customer since ²⁄₃ years now. Most importantly, we have seen them drying clothes in open on a string on the side of their building in space which is a little lower in elevation. I want them to pay me $ 200 and say sorry. Receipt #127 756, Dt 4÷8÷2015

I have to get the word out to share my experience with this business. I brought my daughter’s prom dress in to get hemmed and cleaned because there was a spot on it when I purchased it. While my daughter had the dress on at the cleaners to measure how much we need to hem we also searched and searched for the small mark. The owner then marked it so they could try and get it out. Fast forward … 2 days before the prom I pick up the dress. The owner says we couldn’t get the spot out. I said no worries, paid the $ 45 and went on my way. When I arrived home my daughter tried on the dress. We were shocked … right in the center of the dress was a 3″ x 3″ stain and we noticed the exact same stain was on the back of the dress as well. This dress was unwearable. I took it immediately back and asked them to fix it. The owner rudely stated that the stain was there before hand. We argued and I showed her pictures of the dress from before the cleaning without a large stain. She snatched the dress from me and told me to come back the next day. So I did. Keep in mind it is now 24 hours prior to the prom and if this dress still had the stains we would have to run out to find a new one. I walked in and met with a man. The owner would not come out from the back of the store. He handed me the dress. The dress is now partially hanging on the hanger. Not a metal hanger, but a plastic hanger from a department store. The plastic bag covering the dress is obviously used as it is wrinkled and has holes in it. I remove the plastic from the dress and notice that the dress is now very wrinkled. They did not dry clean it. They spot treated the stains only. Yes the stains are barely there and the dress can be worn but a Cleaners should not be allowing a dress to leave their store in this condition. The man then says, «next time we will get it all out!» What does that mean??? They should have apologized or accepted responsibility. Lets just say, I did give them a dress with two large stains, then why did they not clean it correctly the first time? This is a horribly run business. There are plenty of others to choose from in the area. Stay away if you don’t want your clothes ruined.

There are about 20 different cleaner within 5 miles of my house (ok, maybe that’s a BIT of an exaggeration, but you get my point) and the SOLE reason I originally chose B & V was that I pass by the place every workday. That was 7 years ago and I have never needed to go anywhere else. Most of my cleaning is normal wash and press of shirts and pants (and my wife’s blouses and pants/​skirts) — very little dry cleaning, but when I need it, it’s there.
7 years-​no complaints… and when I’ve needed it, they’ve done same day service. Service is always with a smile-​and when I dropped off this morning and got my regular smile… I figured it was time for a Unilocal.Why only 3 stars? I don’t know what a cleaning place would have to do to get 4 – 5 stars, but it would need to be pretty spectacular. I’m bringing a carpet in for cleaning soon-​if they hit a home run-I’ll re-​review with another star!