Best Western Plus Mountain View Inn

Priced too high for what you get. Well worn and minimal effort to change that. Linens are hit or miss with wash cloths thin as Kleenex.
Staff was polite but not accommodating. When I wanted to terminate a 2 night stay upon discovery of how poor this place is she refused a refund. Not interested in happy Best Western experience.

I was booked in through AAA due to a family medical emergency with my newborn grandsom, When I got the room (#134) it was way back in a dark corner, closest parking was down a steep, narrow sets of stairs, the floor was uneven, a cabinet door was busted, and I hope to heck that those were NOT «upgraded» amenities because they were cheap and tacky, not what I expect from a 3 diamond rated hotel on AAA. When I tried to use the toilet, it wouldn’t flush at first and I had to keep juggling buttons to get eventually get it to flush. And there is a weird pervasive funky smell.
I tried talking with the front desk clerk and manager but they were very unhelpful, refused to get me another room, said they were booked, refused to contact a comparable Best Western in the area to see if they had any vacancies, and refused to lower the rip-​opp astronomical rate of $ 400 for the one night. I called AAA who also tried to talk with them to arrange some sort of accommodation, but they refused. Front desk was uncooperative, bordering on the rude side. Due to health issues, I eventually said «f**k it» and found a gorgeous, stunning room with Hyatt House.
The bottom line? This particular Best Western is not worth your money, between outdated rooms, tacky and cheap amenities, broken rooms still being rented, Stay away from this place, there are much better hotels and motels out there for your money’s worth. So glad I stayed away in the long run! And if you need an elevator, you’re out of luck, they don’t have one.

My husband had a conference not too far away. We stayed here for four nights and our stay was pretty average. The front desk staff was very friendly, helpful and accomidating. We asked for a ground level room because of our son and they gave it to us; even called to check on us to see if it worked for us. The room itself was pretty standard. The mini fridge and microwave were nice since we were here for a while. The bathroom was big and the shower worked well (I know some others discussed water temp problems and we didn’t have any). The beds were not the most comfortable and the sheets were kind of scratchy. We used the pool area a lot and it was a good size for my young sons to play in. There spa was out of order while we were there. The breakfast was good; they have a waffle maker, eggs, and different selections of meat depending on the day. Housekeeping did a great job cleaning our room everyday. The hotel is also located in a great place for food. It was an easy walk to food (lots of stuff within a half of a mile). This hotel worked well for us.

The first room we had was beside a family with crying babies that appeared to be living there. The next room they put us in was quiet, but had no hot water. When we mentioned the lack of hot water at checkout, she said, «well you only paid $ 360». Far overpriced and a staff that doesn’t pretend to care!

Booked a room here for a concert we were attending at Shoreline. It was perfect! I would definitely stay here again when we are going to another concert over the weekend.
I booked the room a couple months in advance, and got a pretty good price ($ 120 for a Saturday night). The room was clean and updated, the bathroom was nice, and the refrigerator and microwave were an added bonus. The bed and pillows were very comfy.
The staff at the front desk were very friendly to us, and check in/​out was very simple. The breakfast was decent – nothing special but they offered a range of fruits, pastries, bagels, hot eggs, sausage/​bacon, and some assorted cereals and yogurts.
Overall everything was great.

This place is one of the cleanest and they have the best continental breakfast ever. And the price was very good specially if you use your AAA membership.

Its rely sanitary the service is good it’s cheap you get every thing here so I recommend it

They run the «we have only one room left,» scam.
Awesome business practice.
My advice to BW. Keep lying to customers and see how long it is before your hotel gets turned into a Whole Foods.

When we checked-​in, the refrigerator was not plugged in. The bathroom floors were filthy. The room was LOUD. When the people above us took a shower it sounded like the walls were going to explode. The front desk staff were polite and the breakfast was reasonable. We will NOT stay at this hotel again.

Stayed here while traveling to Stanford for one night. I only stayed in this hotel and no others during my trip. After I checked out and driving in the car it felt like the I had a mosquito bike on the left side of my back. When I got home I had nine zig zag bug bites on my back. After researching they were bed bug bites. The room had bed bugs! I was the only person who got bit out of four of us. The staff was great from check in to check out. The breakfast was good to. Obviously the downfall is bed bugs. In my previous job position I traveled extensively and this is the first time I have ever gotten bed bug bites.

Stopped to get a room there and was offered a room for $ 269.00 for 1 night
Really???
I stayed in Best Western all over California for $ 80– $ 100 a night.
The clerk told me it is hard to find rooms around here.
On Tuesday ??? Bullshit !!!

As a corporate professional, I typically stay at 3.5−4 star hotels here. This trip was last minute and rates here have become totally absurd, if you can even find a room. I decided to be a good corporate citizen and not pay the $ 500/​night market rates and opted for this best western that was more reasonably priced.
The room is not bad, it’s a motel style setup and close to work. It feels a bit dated but that’s not the worst part. The free breakfast didn’t look very appetizing. Particularly the brown colored honeydew.
The room didn’t have hot water this morning, so i took a cold shower. It sucked, I’ll probably get sick, but whatever, I’m a surfer, I can handle cold water, and shit happens right? But it’s 14 hours later and I STILL DONT HAVE HOT WATER!!! Come on people, you own a hotel in the Silicon Valley! Your guests are corporate professionals, paying a lot of money to stay in your rooms, changing the world through technological innovation– invest in a working water heater! Boil water on a stove if you have to, just let us shower! I can’t show up to meetings two days in a row and talk to our senior vps smelling like week old socks!
I’ll never forget this hotel stay, and I’ll use this story in my talks as a business professional as an example of how you can really f up your business by trying to save a few bucks and not taking care of your customers.

The front desk employees are very nice and receptive. The room had a king size bed and seemed very clean. The down side is we have a no smoking room that smelled like it had been smoked in and covered with air freshener.

The room has been recently updated. Bath tub walls have new tile. Sink has granite countertop. The bed was comfortable and the linens nice for this class of hotel. There’s a fridge and microwave tucked in a cabinet. Free Internet and free breakfast. The front desk staff was very nice and gave me the type of room I asked for — first floor, king bed.
It’s clean, comfortable, nicely appointed, and in a good location for me. This is a perfect affordable hotel aimed at business travelers.

The room is nice but wifi doesn’t work here.

Convenient location, fair prices, polite front desk man, cool little pool area.
A group of us stayed here for a concert at nearby Shoreline and easily got a cab into the show, it was super convenient and reasonably priced. Two stars for those two reasons.
We booked a suite and a double room to accommodate our group; we booked online then verified by phone.
However upon arrival, despite our confirmation in hand, the rooms available for us at check in were not what we had reserved. They were sold out so we had no other options but to go with what they had. The front desk guy was not feeling too bad about the error (he was polite but not at all accommodating), and other guests were finding similar issues upon their arrivals as well. Once settled, it turned out the rooms were not even ready at check-​in time and were still being cleaned.
We arrived back at the room very late and exhausted. Upon pulling back the covers, the bedsheets in one of the beds had obviously not been changed from the last guest; there were a lot of hairs (I’ll stop there) in the bed. Just not OK. There were a few other things in the room that indicated a less than thorough cleaning.
We couldn’t get in the (wrong) rooms at 3pm check-​in time as they were not cleaned; then when we did get in the bedsheets were not clean. Time management and quality control would be helpful there. Just really disappointing — it’s a Best Western, you aren’t asking for a four-​star experience, but a hotel with clean sheets is the minimum expectation.

Yes we would stay here again! Very clean, comfortable rooms! Comfiest beds we stayed in during our trip. Staff was very helpful and pleasant. Next time we go to a shoreline concert, we will be staying here! Did I mention price? Great rates! We paid twice as much at another hotel last night and this room blew the other out of the water. Only complaint? Family was really looking forward to the spa to relax only to find lots of other enjoying it first. :).

I have found over the past few years that Best Western has been doing a lot of upgrading to their properties and they are pretty dependable as well as a good value for the money.
So I got a frequent sleeper card (or whatever they call it) so I can get a free night now & again
I’ve stayed here a couple of times now and found it to be conveniently located to all the stuff you might need. It’s clean, modern, secure and freshly updated.
I’d use em again.

Did not have toothpaste. Gave me a toothbrush. How do I brush my teeth without toothpaste?!
Room was comfortable and clean.
There was a clicking noise from the microwave, which was annoying. I had to unplug the microwave.

This is a pretty good Best Western… It’s a motel, but the lobby is pretty nice. It’s got an outdoor pool and outdoor hot tub, and a fitness center that’s open until 9:30 pm. The rooms have (very) sizeable minifridges and microwaves, with tube televisions. Access to a guest laundry room from the parking lot. Wi-​fi is free, you get the password at checkin.
The breakfast leaves something to be desired… The bagels were pretty dry, there were prepackaged danishes, standard industrial scrambled eggs, sausage, four kinds of cereal, some oatmeal. A good amount of fruit, which is a plus… but no peanut butter! How is that possible?
No complaints on the cleanliness of the room, or the friendliness of the staff; when we asked for a second-​floor room after they first gave us a first-​floor, they were happy to comply without a question. Beds were comfortable, sheets were clean. Toilet was one of the economically-​friendly designs, that uses less water if possible.
But be forewarned: they don’t have homemade cookies when you check in, like the Zen motel does, or the Best Western in Tonopah (Nevada). If that’s important to you. And honestly, I don’t know how it could not be.