BTN Automotive

Great guys, thorough service. They were able to fix an issue that was previously misdiagnosed as a $ 1500 fix for about $ 50 while under the hood performing a major tune-​up. Highly recommended.

They were recommended by our body shop so we brought our Honda in to repair the ac. Unfortunately, it had several issues one of which was not at all common. Dave, the manager, found one issue that others missed altogether, and we thought this was it. After a week, the ac failed again and we called BTN who said bring it in again. NOW THE REAL DIFFERENCE BETWEEN A SO-​SO REPAIR PLACE AND A GOOD ONE IS THAT A GOOD ONE WILL MAKE GOOD ON THE REPAIR – WHICH IS EXACTLY WHAT BTN DID. Being in electronics, I know that sometimes you believe you have it right but then… BTN and Dave, worked with me to find the issue, a bad ac exchange core which should never gone bad making it the last items people think of. But Dave and I figured it out and he did not charge me again for the work done the previous time. This is one honest and fair repair place, one that I would bring my cars to again and recommend. PS, many other places had the Honda but could not get to either problem. Also, Dave took photos of the core, and saved the old core for me since Honda of Stevens Creek had replaced it but screwed it up. You would be crazy to take your car to anyone but BTN. The only issue is that they do become very busy, but for good reasons.

I work for a utility company. We take our heavy duty trucks to BTN for service. BTN does a good job. Customer service could improve; i.e. more responsive and communicative. I recommend this shop for its expertise maintaining heavy duty trucks.

I’m sorry, but I need to question a reviewer that mentioned a car wash. The shoddy job described completely out of character for BTN. It’s just not that kind of shop for me – not in the 8+ years I’ve used them. I wonder if the reviewer has the wrong shop. Google shows another «BTN» on Moffet Blvd.
I’ve found BTN (on Leghorn) to be completely trustworthy as well as knowledgeable. The one time they did make a mistake, they openly admitted it, while it would have been super easy to hide it instead. As Max H. said, they will tell you right up front if work isn’t needed. I once asked about upgrades and rather than simply install them and take my money, they taught me why the upgrades really wouldn’t be worthwhile.
I use them for my gas and for my diesel. They are one of the few truly diesel knowledgeable shops I’ve found. Incredibly better than the dealer. I found them by asking a local tow company where they have all their diesels serviced.

We have been going to BTN for more than 20 years and we keep going back because they are honest, knowledgeable, and nice. We count on them to tell us exactly what is needed and whether it really needs to be done now or can be postponed. The prices are always fair. The work is always the best.

Customer Service is great. Had my car washed when finished. Had a tune up. My car later developed another problem and so I had a friend check it out. He discovered my spark plugs were never changed. Deceptive with new tubing too. I paid for used parts for my tune-​up, never going back again.

This review is of BTN’s ‘not-​yet-​a-​customer service’ — because I have yet to take my vehicle in to them. I’ve been searching for a truck and called to ask questions about the year/​model I was considering. They were happy to give me some good questions to ask the sellers and quoted just $ 105 for them to check out a truck before I purchased it! When the seller had too many people interested and I had to buy without a mechanic inspection, I called back and they gave me further things to research. All this without ever visiting their shop!
After purchasing my truck, I called to ask for recommendations for trailer brakes etc. and they provided an excellent recommendation. Will write more when my truck has actually been serviced by BTN!

I’ve been going to BTN for over 14 years and I stumbled upon them after going to several shaddy repair shops where I seem to need to always sacrifice my first born to pay for the repair. The shop is well run. They’re not the cheapest but they give it to you straight. I can’t recall how many times I wanted them to change something only to have them come back to tell me the work is not needed. Honesty is hard to find in this industry and they’re definitely one of them.
Follow-​up: By the way, they don’t do car washes. They don’t serve cappuccino in their waiting area (their office). They’re a no-​nonsense kind of shop. Not sure where the previous reviewer went for her tune-​up.