Extended Stay America – San Jose – Mountain View

I’ve stayed at really crappy hotels before but this is by far the worst. The room wasn’t very clean, the bed was terribly uncomfortable, dining supplies had to be requested (despite being advertised as with the room), dining supplies were dirty.
Room service was god awful — I checked in last Saturday night and was checking out a week later on Sunday, was told my cleaning day would be Saturday. Thinking that that would be useless, a few days later, I asked to change it to Wednesday and they told me that my day was already Wednesday. Wednesday came and I come back later that night and find that the room is still dirty. When I called the front desk, he said «yea theyll get to you tomorrow». Thursday comes, and same thing. This time when I called the desk mumbled things like «they must have forgot or missed you or you were home all day and they didnt get a chance» (not the case, I was out all day). Finally Friday, they «clean» it and I noticed they made the bed with the dirty sheets on. WHO DOES THAT???
The grab and go breakfast was not very impressive. Stale muffins, granola bars, no coffee (at 8 AM? WHo runs out of coffee at 8 am??). People were allowed to smoke into my room, didnt feel safe walking in or out at night.

Amazing staff and very nice place if you’re visiting South Bay and silicone valley
I stayed several time and Adrian, Dan and Ali
Have been super nice and helpful specially once I had a problem booking thru a third party company but they made sure everything went very smooth and took care of my problem by themselves
Rooms are very clean nice and spacious
And as I mentioned before the staff specially Adrian, Dan and Ali make you feel like home.
Best experience I ever had with a hotel.

We had a solid experience staying here. Rooms are not plush by any means, but they meet expectations; if you’ve stayed at a hotel like this (e.g. a chain while roadtripping across the country) it’s on par.
What we really liked :
–Pet friendly
–Granola bars, fruit, and oatmeal at breakfast (until 9:30)
–Coffee and tea until 5pm
–Nice staff
If you just need a decent launch pad /​roof over your head, this place does the job.

My company booked the hotel for 2 days. But I had to switch to others immediately after the first night. It is so close to HW 85 and car traffic is so loud and through the whole night! For other aspects, The towels are thin, heavily washed, and stiff.

Just wanted to be fair and post an update. Since my last review we have had no repeats of the housekeeping fiasco. We were moved to a different cleaning day and that seemed to do the trick.
Which leads me to wonder why they allowed it to escalate to that level when a simple solution was available.
Nevertheless we are still checked in it’s been over 2 months and so far so good.

Stayed here for two weeks. Rooms are kept clean and all required utensils are provided. The location is very good as it’s on El Camino Real. There’s a nice Stevens Creek Trail right beside the motel. Staff is extremely good and helpful. Parking and laundry are sufficiently good but that’s about it. The facilities are the bare minimum and breakfast could be much better. Wifi didn’t work for a week too, but otherwise enjoyed a nice and pleasant stay.

This is an Extended Stay! Which to us means home away from home. This was definitely NOT the case. Even a regular hotel would have a wine corkscrew opener and a wineglass! Not even at the front desk at this hotel. Then the punk kid at the front desk who had a major attitude, told us to go to Smart n Final across the street.“It’s only a 5 min. walk and they have all that stuff for cheap.” We were in a hurry to get to a concert, but my husband went anyway finding that Smart n Final carried cases of 150 wine glasses and NO wine openers. He went from store to store for the next half hour to find these items they should have had in the hotel. Talk about an inconvienience! Then when we looked in the drawer to find a simple knife and plate… NADA…then noticed the sign that said we had to request these things in a pack… again, our lack of time and a feeling of guilt, ordering a whole pack for just 2 items, made us go without. Then we realized there was no ice bucket. or ice… or coffee maker. or coffee… what’s that? You have to request a coffee pot? That really sucks to find out in the morning. Then to top it off, Your hotel does not even provide coffee! …NOT EVEN WITH THE GRAB N GO BREAKFAST! So we felt like we were really jipped. This hotel obviously tries to skimp and save money in poor places, where the guests have to suffer. Very dumb. We ended up spending $ 45 additional for all the amenities they did not provide that we expected would be. Will not only never stay at this hotel again, but will never stay at an Extended Stay Again.

Relocating in this area can be bothersome. Luckily I landed here as a base of operations while I apartment hunted. First off, I have stayed in Extended Stay America places before on both coasts. It’s a bed, a bathroom and a kitchen for a reasonable price. Being pet friendly without gouging fees is a big plus.
This specific location: Brad is a superstar. If there is something wrong, he will make it right. If something goes wrong, he will fix it — even if it means fixing it himself. He does the best he can with trainees and people who work there who need a little help along the way. If they follow in his footsteps they will be fine.
Over the top help: When some jackwagon parked diagonally and boxed me in, the staff helped me get my car out. When the plumbing needed help, they took care of it right away. When the housekeeping didn’t show up, they saw to it I had clean sheets and towels directly.
If you order out, use a service like eat24, and not the menu they provide. The people running that service told me they do not service this hotel anymore, and barely could communicate on the phone. I told Brad about this and no doubt he will fix it .
All in all, reasonably priced, simple, reasonable place to live until you are ready to settle down.

I would highly recommend this place to only a person who is unable to find some other place to stay. I checked in last night at 11 and the room I got had bad smell, the air conditioning was noisy, trash can just outside room, people smoking outside, lack of water bottle and foremost unfriendly staff. I woke up with a headache and checked out the next day despite having booking for a week. Though I was offered a new room which we pretty similar.
This is clearly a place if you want to save bucks and JUST somehow spend a night.

If you will be staying for a night, just to get some shuteye, this an okay motel. The room looked clean and the sheets smelled fresh. There were 2 queen beds in our room and there was still enough room to walk around. There were plenty of towels in the bathroom and the fridge was working. There was also a small kitchen with a stove and microwave.
We got the room for a $ 100 (plus tax) which is a good deal. And since we had to bring our golden retriever with us on this trip to San Jose, we can’t leave him to stay the night in the van, we had to look for a motel that’s dog friendly. They took him in, no questions asked and no additional fee.
The only bad thing is there were small roaches in the kitchen. Some people, that is not a deal breaker (as long as you don’t sleep on the kitchen counters) — not for my daughter though, she kept on freaking out!
Don’t leave food on the kitchen counters, you’ll be surprised who beat you to breakfast in the morning.

Motel style and extremely dirty. «Do Not Disturb» signs mean nothing to them. They will just keep banging on your door and being as loud as possible until you let unsupervised maintenance men into your room. You do not feel safe here and people are allowed to smoke cigarettes extremely close to other guests’ rooms.

This has to be the most inconvienant location to have for any establishment
Coming off 85 heading north u can pass by its driveway as UR merging into traffic less than 100 feet from exit and if u do pass u will have to drive another miles worth of u turns to regain entry again
Its behind another hotel so not visible from elcamino
Its property is very nice and clean. Just for its rate. It’s not worth it no ice or pool

I believe someone bought a Motel 6 and changed the signage. I have stayed in other Extended Stay Hotels and they were nicer than this one. Would not recommend it. The room didn’t even have a coffee maker.

I travel around enough that staying at 2 or 3 star hotels don’t bother me. I’m not rich and I rarely spend more than a few hours in the room sleeping. All the other hotels were sold out for the Cal vs Ducks football game at Levi’s Stadium so I settled for this. The owners and guests (more like residents) are Indian, as in India. That doesn’t bother me but the heavy smell of curry everywhere does. There was no dishes or silverware in the room. None. You have to ask for it at the front desk. And that’s if the lady behind the desk gets off her cellphone long enough to acknowledge you. Which she didn’t for me. Even when I was checking out. I thought I could forgive some of this the next morninh as I went to their Grab n Go Breakfast. There was nothing to grab. No coffee and stale muffins. So i decided to grab my stuff and go. Seriously the worst hotel I’ve ever stayed in.

Clean room and towels, served it’s purpose for a one night stay. If I had to choose a close-​to-​the-​city hotel for an affordable rate, it’d definitely be this Extended Stay. Staff was very friendly and accommodating.

Pros.– location, parking, laundry room
Cons– Cleanliness!
I was shocked to find that the ‘dirty’ sheets were not removed and replaced during the once a week cleaning. The bed was made up with the dirty sheets still on it.
My mail was received at the front desk, but documentation of receiving was haphazard so I had all my mail sent with tracking to be sure it arrived.
There are many hotels in the area this is not one I recommend, as the basic
requirement for any hotel to provide cleanliness failed the test, miserably.

My mom and her dog were visiting me from Los Angeles and she chose this place because it was close and affordable.
She said the room was nicer than the Sheraton in Palo Alto. Nice carpet and flooring and the kitchen area was a bonus.
The only negative is that the bathroom fans are kind of noisy and could be heard between rooms. However, when we had a problem, they handled it with professionalism and care.
My mom started having car troubles and got stuck in the middle of an intersection. When we got back to the hotel, we talked to the front desk to help decide whether or not to extend her stay. The guys at the front desk (Brad and RJ) went beyond expectations and were extremely helpful by calling different service centers to find out if we could get her car serviced on a Sunday. We decided to extend her stay, and they recommended going through Expedia for a cheaper rate.
I accidentally booked the wrong night on the Expedia app and we went back to the front desk to see if we could change it. They explained what needed to happen very well and we were able to change the reservation.
Overall, in this stressful situation, we felt taken care of and that the people here were looking out for us.

Its a typical trashy motel but worse. If you want a kitchen that is great I guess. I don’t need it but did not think it would be a con. I did not think someone would be making curries in their hotel room. Wrong… My room reeks of last weeks curry dinners that were cooked in a room smaller than most hotel rooms.
Pros — Location and Price
Cons — Its a dumpy motel.
There are no coat hangers or toiletries either. It is not designed for a business traveler, even a budget minded one. Lots of other budget friendly business hotels around Sunnyvale and Mt. View, just book early and be prepared to pay at least $ 180/​nt.

A bit glitchy. Room key fuzzed out twice, had to go to the front desk to fix it, and that process took quite some time. Twice.

Great Location, very clean and as expected next to Highway 85 and Highway237
1 min drive from down town mountain view which I really like and 1 min from Elcamino Hospital .
I got the deal in Hot-​wire and I wish I could always stay here due to the location and price.