FedEx Office Print & Ship Center

Excellent staff, never had a problem getting help or work done in time for a deadline. The people here are knowledgeable and most are eager to assist. On more than one occasion they have offered great suggestions to create better solutions for what I need to get done. Whether it is shipping or printing, I would go out of my way to come here. They have late hours and are open when many other locations are closed.

Horrible customer service !!!
It was like we were actually invisible to all employees, especially the manager who didn’t even look at us each time he walked by. Never said anything like ‘I’ll be right with you’ or ‘give me a minute’ … or ‘could you go away because I really don’t like customers’, which is basically what he said by his ignoring us.
I wish I had read the other Unilocal reviews before I went in there thinking they could help me because they definitely couldn’t and didn’t even want to try.
I’m fed up with fedex… go UPS and USPS !!

I am forced to come here quiet frequently to mail things for my company. I hate it and dread having to ship anything, thinking how I have to go to this place.
Every time I go I spend at least 30 minutes, even when there no line.
The employees look like they hate being there as much as I do. They don’t every say hello, or our friendly in an way. When they speak to you its like they are speaking to someone they hate. They are extremely bossy and not helpful in any manner. and they move at a snail pace.
The manager there is the same way unfriendly and looks like he hates being there.

Customer service is horribly slow .This is poorly managed place and unfriendly. I need refund but after 20 minutes I took off with another two customers. (Sureshi was chewing gum) Wow

First there is never anyone at the counter in this location. Had a couple simple question and waited ten minutes for a a minute long conversation from a girl with the most attitude for being in a customer service role. Horrible location.

i didn’t have the same experience as the others. Alfred waited on me promptly, was extremely polite, and packaged my end table and glass top for shipping. Great job on that, BTW. He informed me it would be pricey (over $ 400) to ship. i opted to go with USPS and he had no problem with that.

I went in and they said, You can’t send that.
Me: Why not?
FedEx: You can’t send it with paper wrapped around it. You have to take it off.
Me: Okay. I’ll take if off. Do you have scissors? I’m in a hurry.
FedEx: Yeah. (Stands there silent.)
Me: Can you get it for me?
FedEx: Okay. (Gets the scissors. I take off the paper.)
FedEx: You can’t send the box. It has markings on it. It has to be in a FedEx box. (Stands there silent.)
Me: Okay, do you have one?
FedEx: Yes (Stands there silent.)
Me: Can I see one?
FedEx: Yeah, I have to get it.
Me: Okay. Can you get it?
FedEx: Okay. (Gets a small box.) This is $ 9. It’s too small, so a bigger one will be more expensive.
Me: Never mind.
It was like pulling teeth to get them to do anything.
I go to UPS a few blocks away and they shipped my box out in 5 minutes.
I’ll never go back to FedEx — ANY FEDEX — EVER AGAIN.

If your work stations have a timer, then it’s fraud to have machines that are SO SLOW that you can type in a whole sentence, then watch the letters appear slowly in sequence as if a mentally challenged ghost is trying to communicate to you through the PC from another dimension.
ADD TO THAT that their interface is so counter intuitive that you have to sit there and wait for a member of the staff to come show you the ropes: the interface is unusual and unlike even the regular setup you would have on your own machine.
So you’re on a timer, the computers lag so bad and the software seems as if it designed to confuse. Now a 2 minute errand turns into something that lasts 15 minutes. Seems genuinely dishonest.
One extra star though for the girl who helped me out with passport photos though. She said that the initial fee was 16 $ and 5 $ for every set after that as long as it’s same day. I went home, shaved, and came back, the attendant wanted to charge me the full fee again, but when I mentioned the lady who had helped me she came to the counter and kept her word. (I wish I could remember her name).
That said, they do seem to have a full range of services and you can get a certain number of things done without having to go anywhere else.

This was my second time I went to this store and again disappointed with the service. They were not able to find the order and after 20 minutes waiting it turned out that they only made one item and the other one was not ready and the excuse was that the machine was broken. I asked them why they did not notified me, they said your phone was disconnected. I then asked why you did not send a mail and the answer was «I don’t know».
Now I am late with my order and no single apology from the clerk.
Sorry Fedex, you need to reconsider your customer service.

There is a reason this place gets such bad reviews. The service is HORRIBLE — super long waits, with really slow (and sometimes rude) people who clearly don’t care. I have no idea how this goes on!

The full name of this place is FedEx Office Print and Ship Center. Their printers are broken however, defeating half the purpose of anyone ever visiting. The staff is unfriendly and unhelpful, and there are far to few to handle the number of customers they receive. It almost makes it worth it to buy overpriced printer ink every month.

Plain and simple… don’t come here. Avoid !
Can’t even get a simple tracking number. Told me they would call me back to give me my tracking number, they never called back and when I called back to find out what happened they said they couldn’t get me a tracking number! Big lack of reliable employee’s. They don’t seem to care at all.

Worst customer service ever! Nobody knows what they are doing. All their customers are waiting. That’s why I have time to write this review — while waiting…

I only wish I could give negative stars.
NEVER EVER waste your time here. Not only will you end up spending 15+ minutes waiting, once you finally get to someone (at least on the printing side) chances are you will be told they can’t help you for very vague reasons (at least that is what happened to me).
Huge waste of time dealing with these c***ts.

They gave me no help when I asked for it, were noninformative, and for some reason were annoyingly impatient.
I’ve never written a bad review because i know how it can harm a business. But if any place deserves it its these place. I’m never coming back here again and suggest that you don’t either
Quick story: I told them that I needed to scan some documents and put them up on google drive. I asked for their help and they sent me to the desk to do it myself. Fine. While I’m getting everything ready and set up google drive isn’t loading so I tell them. Basically they gave me a lame excuse that they can’t do anything about it. Uhmmm you can’t do anything about it? Don’t you have like a back up computer that I can use for situations like this? Nope. So I tried solving it myself, which I did. But apparently it was 9:05 and they close at 9:00 so they tell me to stop what I’m doing erase my hard work and go to the FedEx in Palo Alto. I told them that It’ll only take 3 minutes and they had no sympathy. And I won’t be going to the one in Palo alto or any of the FedEx offices for that matter.
Message for FedEx: It doesn’t hurt you guys to do a good deed once in a while. Who knows maybe in doing so you’ll find that you actually have a caring soul… Then again maybe not.

Erika the rude lead cashier.
So after 30 min waiting time in line, Erika starts cutting me off from the line by helping other people behind me «because they just needed a receipt». I understand that, but there is manners to deliver messages, Erika needs some anger management training. Erika does not smile, does not welcome the guests, talks back to guests, seems like she is having a very bad day (face appearance). I will never return to this location ever again.
Please help Erika by e-​mailing her bad attitudes, so that she understand that what she is doing is against Great Customer Service and Experience.

This is easily one of the worst Fedex offices I’ve been to. I’ve tried a few times to print out documents at this Fedex Kinkos facility and have had to pull my hair out in frustration at how slow and outdated their computers are and at how the printers are not even hooked up properly half the time. It took me 20 minutes (and I was charged 30 cents /​minute) to just open my email and open a few regular PDF docs that were attachments to a couple emails. I then tried printing them to the default printer and got an error. On checking further, I found that none of the printers were even hooked up to the computer, although the sign near the computer said its sole use was meant to be for printing!
Trying to get actual human help is near impossible at this office, since there are zero people manning the facility, if you’re lucky, maybe you’ll see one other human being behind the counter. Customer service is horrendous, as the person behind the counter is usually in no mood to actually help and I often hear «Uh, I don’t know, I have no idea» in response to questions being asked by people at the counter.
I felt sorry for the many older people standing patiently in line as they waited their turn at the counter. They should be getting the technical help and assistance they deserve and instead here they are, trying to figure out outdated computers and slow technology along with outrageously slow, non-​existent customer service.
After wasting 20mins of my life trying to open a PDF to print it and then not finding the printer hooked up to the computer, I walked out of Fedex, looked up alternative printing services on Unilocal,and found 4Printing with glowing 5-​star reviews just down the road. I was in and out of 4Printing in under 5 minutes! And with 25 sheets of printed material, I was charged a mere $ 2.50 for both the computer use and the printing. Please do not waste your goodwill at Kinkos because nobody there deserves your patience. Find a alternative (any alternative will be better!) for your printing and shipping needs and you will thank me!

I had to print a relatively small order of b&w ppt slides and swung by this fedex print center thinking it would be a quick in and out job. I’ve had relatively pleasant experiences since Fedex took over Kinkos, but this experience gave me flashbacks to Kinkos before the takeover. I think this location is run by Dave Chapelle and Popcopy:
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Ended up having to take three trips there and ultimately solved the problem myself and sent it in to print online. The problem was my ppt file didn’t have the correct «settings» so every time I went back they’d tell me to go back and change a setting. Instead of telling me about all the things I needed to change, they’d tell me one thing to change per visit… three trips later I gave up. I was helped by Erica and Nathan, and both lacked any sort of customer service. My questions were met with blank stares, sighs, and condescending responses.
If all you need is a computer, or to use some of the copiers, it’s a clean place, but if you need any sort of help I’d recommend going elsewhere.

UGH!
I was on a deadline and needed printing of a few things for a conference I was organizing. We needed to print some items the night before it started because information was a constantly moving target.
It was a simple, albeit semi– large job.
I had been happy when I walked into this location to see that they had the supplies I needed– only they didn’t work on laser printers– only ink jet and didn’t work with FedEx Kinko’s printers. I needed a solution and fast. I could have gone to an office supply place if I had known they sold products for printing that weren’t compatible with their printers.
The guy agreed to cut me postcards but didn’t want to help me with reformatting the template correctly or cutting them properly. I asked for a Kinkos template which I am sure they have, but he agreed to use what I had and cut them after printing.
I ended up with a HUGE mess that I ended up not paying for since he cut them lopsided and didn’t cut off the borders. Lazy job. Turns out that he was close to going home and just didn’t want to provide me service. He was putting on his backpack while cutting the cards– which might explain why they didn’t get done properly.
When I complained, he scolded me openly that this was a job that required at least 24 hours (to print/​cut 18 pages of cards into 4), 500 copies of a double sided flyer, and 10 pages of table tents on special paper– all in color. I was willing to wait for as long as it took (I walked in with at least 5 hours to closing). I was spending well over $ 600 for this and ended up leaving without everything I needed.
This location needs to provide better service. I understand that in an ideal world there would be 24 hours notice for printing. However, I needed a job done and they should have been willing to accommodate as long as I was reasonable. I wasn’t complaining if I had to wait. I just wanted to walk out that night with printed materials and 3 hours should have been enough time.
Ended up at another FedEx Kinkos at their open and that employee was more than happy to help me and do the job right.

This location has terrible service because they only have 1 worker manning the whole store all the times that I’ve gone in. Please hire more people! Or hire a new group of non-​lazy workers who actually have customer service skills.
I haven’t gone back to this location for their cutting services because they always tell me next day availability. Well, that is not OK when it only takes 5 minutes to cut 8.5×11 paper in half. And really it’s a machine doing all the work. One worker had the audacity to refer me to the Palo Alto location if I wanted it done faster. Well clearly it was a great idea because I found Sunnyvale FedEx to have better customer service skills who do my cutting right away.
This location is probably only useful for self photo-​copying. If you need actual services, I would suggest a different place. Their quote in turn-​around time is horrendous and their excuse is always, «we only have 1 person working at this time».
Really?!! Hire more people please.