Mountain View Physical Therapy and Hand Rehabilitation

They are an excellent team. Vote for Joti for an excellent hand therapist. She’s highly competent and experienced, quickly assess your situation and has a very pleasant manner.
At first walking in, it seemed like a Star Wars Cantina with all the injured and their appliances, but you get used to it after a while. They are all very patient and caring. They take their time with you, nobody is rushed. Sometimes trying to get through the phone system doesn’t work, but you can email them, and they will call you back.

Don’t come here. You won’t get better.
1) You can only see the physio for ~15 minutes. The remaining time is spent with a junior physical therapy assistant.
2) My physiotherapist was not knowledgeable. She had no personal atheletic experience, could not explain the cause of my pain, and assigned me the wrong strengthening exercises.
3) The therapists that other reviewers love (e.g. Jeremy, Amy) no longer work here. You cannot see them.
After months without progress, I moved to a different PT center in Sunnyvale. They assigned me the correct exercises, and I was cured in 2 weeks!

I had severe pain from shoulder to neck (to an extent of not being able to rotate my neck) after each time I played tennis. I consulted an orthopedist and he was hinting it to be a rotator cuff injury and wanted me to take a MRI to confirm if it needed a surgery.
I went to Mountain View Physical Therapy and with Uma’s help, I was able to re-​strengthen my shoulder muscles and play tennis/​swim with no pain afterwards. The exercise sessions and ultra-​sound treatments were very effective. It not only saved me money (from MRI/​possible surgery/​ortho visits), it also helped me continue playing again within 7 – 8 sessions. The assisting staff show how each of the exercises are to be done, explain which muscles they expect to work out and also correct us if we are doing them wrong. Thanks for all your help and reminding how simple exercises can also heal muscles.

After going to Mountain View Therapy, my pain has been compounded by their front desk. Unfortunately, the receptionists, who are hostile, unfriendly and unwillingly to help overshadows the Physical Therapists, who are professional, knowledgeable and thorough. Luckily, the Physical Therapist greet the patience before their appointments, otherwise, there is a long wait in the lobby until the self-​righteous receptionists decide to acknowledge you.
I will share this information with my insurance and hope you do something about your front desk staff.

I had the most awful experience with Mountain View Physical Therapy Associates.
I had originally booked an appointment a few weeks ago and on the day of the appointment, they called me and canceled since the therapist was not available. If a patient did that, we would have to pay but obviously they can do it with impunity.
I called them back and they rebooked the appointment at 8:30am. I was told my appointment was at 8:30am and that’s how I have it in my calendar.
I went in at 8:20 since I assumed there would be paperwork. I was all checked in and done with paperwork by 8:30am — and I sat in their waiting room. And I waited and waited and when I went to enquire at 8:45am what was gong on, I was casually informed by the receptionist that my appointment was at 9am!
What?
I asked why I was told that my appointment was at 8:30am and they said that it’s their standard practice to tell people their appointment is half hour earlier than the actual appointment time so they have time to fill all the forms.
Unbelievable!
It’s one thing to tell the patient your appointment is at 9am request them to come in early. But to misrepresent the appointment time so the patient does come in early?
Unconscionable!
I think they must have an absolute contempt for their patient’s time to tell people the appointment is at 8:30am — while the appointment is actually at 9am — so just people will come in early and fill in their paperwork.
When I raised this as an issue, their manager was haughty and patronizing. After all, don’t I realize that the 4 min she is spending with me is so much more valuable than the 40 min I was in the office?

Please change your receptionists. All of them are some of the most depressingly frustrated individuals I have met. They hate their jobs, are horrible at being nice and just downright annoying to deal with. Just having them practice basic decent behavior might help.
On the other hand, the therapist I work with is really nice and pleasure to be around.

Since the Mt. View and Sunnyvale offices have been combined, front desk service is awful and the wait time to get help has increased tremendously. While it wasn’t awesome prior, now there are the same amount of front office staff in a tiny little area (without headphones, which is crazy since this is a PT practice, that includes neck pain) which serviced both the Mt. View and Sunnyvale offices and now have to accommodate twice the amount of customers. I love my PT’s, but will ask the Palo Alto Medical Foundation to refer elsewhere.
Sad,
Kathleen

I walked in thinking I would need surgery, my knee was so bad. Six weeks later I walked out feeling like a «normal» person. Swathi was wonderful and the assistants that worked with me — Melissa, Christian, Sam & Josh — were encouraging and helpful. While I hope I don’t need to return (because my knee is better!), I would recommend them to anyone!

Again – Amy Fowlkes ROCKS! I agree! Her staff is equally amazing! She has rehabilitated me when I developed a very painful pinched nerve in my neck down my arm and more recently to cure my plantar fasciitis. She is incredibly knowledgeable, professional, and really cares about getting you better. She is confident yet modest and makes sure you know how to do your exercises correctly so that you can repeat them at home. She’s diligent in her analysis and can really dig her hands into your muscles to loosen them up.
I also hope I don’t have to come back (keep those stretches and exercises going!!), but if I do, it’ll be to MV PT and to Amy!
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Since this post, Amy Fowlkes no longer works here. Since she was the reason for my loving this place, I’ll likely not return here/​
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The reason for my poor review is because of billing issues.
I went for physical therapy in 2013, and I thought Ashley Garrity was very good. She seemed to know what she was talking about, and my leg pain improved significantly. But early this year I got a bill for physical therapy consultation with Amy Fowlkes, which I never had. She or one of the staff members made this mistake, and I have been fighting to resolve this billing issue for over 6 months now. I don’t even know who Amy is, but the issue hasn’t resolved even after making calls to the billing department for the last six months.

Go to this clinic only if you want to get an injury which you have never had before. Awful experience. They create problems instead of treating them.

Overall I had a great experience on my PT at Mountain View PT.
I worked with Manali who earned my trust and respect as an expert in her field. We made good steady progress week to week. She took a holistic view of my needs and recommended exercises and changes that would help prevent future injuries in addition to solving my immediate needs. As I observed other therapists working with clients, I felt a similar level of professionalism and skills. If I have future needs, I’ll be returning as a client.

Very bad service. The physiotherapist (at least the one assigned to me) did not know a thing. She will attend for 10 minutes or so and then leave me to do the exercises by myself without telling me if I’m doing it right or not. I asked many questions and I never got any satisfactory answers. I finally got tired as I was not seeing any improvement in my knee. I did my own therapy using online searches and now I’m back to my outdoor activities.

Worked really well for me. I had some problems with my neck and after a few sessions it really improved. After about 10 sessions, my problems were gone. Cherisha is great to work with. I would highly recommend her.

I was referred to this place by my doctor & din’t know what to expect. All I hoped was that I could get back to playing tennis after the treatment and was hoping that PT was the answer.
Jeremy was a great PT and was able to correctly diagnose my injury and recommend a stretching and strengthening regimen that got me back on courts after 3 months.
I still continue the stretching as advised and was able to play competitively after 5 months. Having an injury prevent you from pursuing your hobbies can really suck and Jeremy helped me with mine.
Thanks Jeremy

I came in to be treated for a shoulder injury. I was assigned physical therapist, Brenda Lee, along with physical therapist aide, Ralph Gonzales. Both were/​are outstanding!!! My shoulder feels so much better! In addition, I had a flair up
several days after one of my appointments. Since I had been given the skills
to help myself, I did exactly that! I continued my exercises although some
with modification. By the time I returned for my next therapy appointment my
shoulder pain had improved greatly.
My treatment is over now and I feel very positive about the care I received from MVPT. Although I specifically worked with Brenda and Ralph, the entire staff was friendly and appeared devoted to their patients.
I read some of the other reviews and it is true that MVPT is busy. I made all my appointments in advance. If you expect to call and get an appointment the next day or several days out, it might be tough unless they’ve had a cancellation. During
my treatment there, I was always seen on time for my appointments and I never felt forgotten.
Thank you Brenda, Ralph and MVPT!

AMY FOWLKES ROCKS! I asked all of my Yoga teacher friends to recommend a physical therapist for my fractured elbow rehab and they unanimously said Amy! She and her staff at MVPT are wonderful. Very friendly, courteous receptionists who always have a smile and are very good about confirming appointments by phone.
Super professional atmosphere. I cannot imagine a better experience. I hope I never need to have PT again, but if I do, I’m coming back here!!!

You always hear that physical therapists aren’t miracle workers. Jeremy is. I went in during my high school basketball days with knee miniscus damage that was misdiagnosed by 3 doctors.
Not only did Jeremy immediately diagnose and solve the problem, his plyometric and biofeedback machine routine made me one of the quickest and most explosive members of my team. I credit Jeremy for my successful high school basketball career, and the rest of my family has been back to see him for since.
It’s hard to get an appointment at this place and that’s all you need to know. For quality PT, an investment in your own body, I cannot recommend Jeremy highly enough.

INJURY: Slip and fall Oct 2011; Broken patella, partial meniscus removal, ulnar nerve damage.
Office notified me of all billing and payee responsibility «up front» the 1^st day I arrived through their thorough paperwork process (I actually read contracts).
PHYSICAL THERAPISTS: I’ve been seeing Polak (PT) or Sam (PT) for my scapula/​knee injury and Karen (OT) for my nerve injury. These people get an A+++ for bedside manner and being authentic about my injuries.
The front desk staff is great! They are all smiles and of assistance at any given moment; billing, appt. info, reports, etc. I like the day in advance phone calls for my appt. reminders to as not all business are willing to do this. I frequently call to get reminders and I never even hear upset in their tone of voice, they are always just great with my requests for information.
RESULTS: I have had nothing but success from FOLLOWING their programs, although not as immediate as my «A-​Type person» would like — LOL!
IMP. NOTE: I have made Doctors make changes based on their research of my symptoms and injuries that have had me be in alot less pain!

Jeremy was a GREAT physical therapist but WATCH THE BILLING. They required me to pre-​pay even though they are a member provider with AETNA. However, aetna paid them and i was responsible for $ 0. Didn’t pay attention to my EOB’s until about 6 months later when i noticed that i had overpaid $ 117. When i called their billing office they said ‘oh yeah, we were going to get to it’. 6 months!!! and they said it would take 6 weeks to get the check for the money i overpaid. If this had been a bill rather than a check, i suspect they wouldn’t give ME 6 weeks to pay it.
Anyway, the owner of this PT practice is a un-​principled scoundrel but the pt’s are good (one of the aides i had in the past would rather watch TV than help the patience but Jeremy’s aides were good)