Planned Parenthood

I was hoping to get my HPV vaccination here but it turns out that only the older Gardasil is available, not Gardasil 9, which from talking to a different clinic, is the most recommended HPV vaccine now since it protects against 9 strains of viruses, not just 4. I would really like to see Planned Parenthood stay up to date and offer the best possible alternatives for vaccines like this and make Gardasil 9 available as soon as possible.

I am updating my review because 2 – 3 months after my visit, someone had called me. Apparently they did audits of their billing and noticed that they over charged me, so they refunded me $ 45. Someone had marked off another service and that’s why I was overcharged…

Make an appointment for the right type of service, get there 5 minutes early (aka on time) and you’ll be in and out in no time. Had an appointment at 3pm and got there at 255pm, checked in, signed paper work,
and my name was called by 310pm. Totally reasonable! Josh was an awesome MA who answered my questions and asked me my questions in a very sincere and no judgemental manner. He listened to my concerns and shared educational content. He was very professional in completing his procedures in the proper sanitary way, and made sure I was OK and comfortable the whole time he did my blood test. This made the service seem like coming to a relative as opposed to a random stranger.
Planned Parenthood is so crucial to the neighborhoods and is such a great resource for both men and women from all ages and walks of life.

Like others have said, I think places like this are necessary and I support what it’s for. But my experience in here was quite bad. First off, the nurse they gave me was someone I knew. And I wasn’t aware she was going to do the whole process or ask me personal questions. She said she didn’t recognize me but I definitely recognized her. And she said after the fact she shouldn’t of taken me and she told someone else who worked with her that I looked familiar but wasn’t sure. Also, I found the service I requested to be done in a manner in which I don’t feel confident in my treatment or care. That I actually need to see another facility to make sure everything is okay.

I support Planned Parenthood in its mission, and think access to women’s health is important. I’ve been a donor in the past.
I called this morning to make an appointment to see the doctor about a reproductive health issue. The first available appointment in Mountain View was several weeks away. I could barely hear the operator, who sounded annoyed at having to repeat herself, and, I felt, treated me like an idiot. She made me feel guilty that I was asking for help, to the extent that I cried.
Needless to say, I did not make an appointment.

I don’t understand why so many bad reviews. I had a really good experience in the place. Got here a few min before my appointment and I didn’t have to wait not even 10 min and the nurse called me in. The staff is very friendly and and nurses are very nice.

SO BAD SERVICE! SO FRUSTRATING easy to make an app. Over the phone but the waiting time oh my gosh! I made an app. At 1:50 pm and it was 4:30 and they didn’t see me yet, I don’t know if is the kind of insurance of what? the took me in make so many questions then they took me out to the waiting room again to wait more then they took me in again to wait they came and say other 15 min. And so on. I decided to leave without see the doctor they have so many staff people but just one doctor. I don’t know why they make so many appointments if just they have one doctor or they should tell in advance the waiting time. Definitely I won’t go back there

First, don’t be put off by the Unilocal reviews here.
Make an APPOINTMENT, read what to bring beforehand on their website, get there early to fill out the paperwork if its your first time and really, is it to much to be nice to the people that work here? they are here to help you.
My appointment was for birth control and I made it for 920 am. I got there at 850 to fill out the paperwork and was seen at 930ish. They did some normal tests beforehand like weight, blood pressure etc and urine sample. The nurse who help me was really nice and answered any questions I had. I brought my old Rx with me so it was easy for them to find a match to my dosage. They even said I should come back and have a PAP soon cus its been a while.
Everyone I encountered was really friendly and I didn’t feel rushed while i was there. I got a year supply of birth control so i don’t have to do the monthly run to CVS, which is awesome.
ALl in all ill be visiting this location again with any questions I have :)

5÷26÷2015 This was my first time at this location and I’m glad I went here. Since i have been to many locations where its overcrowded, ghetto workers, and dirty. It was like night and day experience the feeling i had. I was immediately greeted with big smiles and the receptionist was super helpful. My appt was supposed to be at 1:30pm but i arrived early as thats how i am. I got to go in earlier than my appt and was helped by a very nice lady named Lynn. She was friendly and helpful and attentive. Definitely opposite experience than i had at all the other planned parenthood’s I’ve ever been from the receptionist to the clean environment facility to the nice practitioner. I think this will be my new location if i need any services from pregnancy to regular health check ups.

The staff are friendly. Although the timing is horrible. What is the point in making an appointment at 2:20, if I still haven’t been scene by 4pm. I can tell that there not short of staff as they have three women at the desk and a gentleman checking people out.
I know that all county ran places are horrible but this isn’t the fucking dmv.

i showed up here not expecting the best service, especially with the honest Unilocal reviews. i arrived before 4 and was called in at 5:10, everything went well at first i was called in by a nice lady and we discussed everything professionally. it all went well until i was moved into another room.
There sat an elder hispanic woman who barely looked at me while we talked, she asked questions but seemed as though she had better things to do and wanted to get the appointment over with. I told her i had papillary thyroid cancer and she went to go check with the medical nurse or head nurse if i could be on birth control pills because i was taking levothyroxine.
Assuming the accent of the head nurse he sounded to be filipino, as im filipino as well i can recognize the accent similar to my parents.
The older hispanic lady left the room to ask the head nurse if i can be on birth control pills. I could hear everything they were talking about through the walls! He asked her if i had surgery and she said no.
at that moment i was already shocked! she never asked me any questions about my cancer before she left the room and he kept saying its impossible, he said i couldnt have cancer because it could just be hypothyroid and she marched in the room without closing the door looking at me and she asked if I really had cancer or not. so I replied «I can just show you the scar on my neck» to which she responded okay show me with a demanding voice so I unzipped my jacket and I showed her my neck and she said okay and she left the room with the door open.
Overall, everything went well in the begining but i was dissappointed and didnt feel welcome i dont reccomend this place

5 stars for their services and great staff
1 star for the 90% of the time I have had to wait at least 45 minutes past my appointment time before I am called
The location is perfect for me.
Sometimes there are protesters, but guess what???
PP has their own team of awesome elderly people who stand right outside the doors and make sure you are able to get into your appointment safely
Sounds scary, but there has never been a problem. The protesters stay on the sidewalk. Just walk in and say hello and thank you to the volunteers in the blue vest who care about your rights.
Love PP, but yeah, I have to make a point to get an appointment on my day off, because I am usually there at least an hour and a half.

They kind of left me high and dry. You think of Planned Parenthood as your safety to turn to weather you need birth control or care, and I have never had a problem with them, I have donated and been supportive. I haven’t been there in a while because I had insurance, but the time came when I needed that desperate help. I am leaving the country in 3 months and I just found out I’m pregnant. I wanted to set up an appointment for an ultrasound and screening at 10 weeks in just to make sure everything is okay. They would not see me because I’m leaving! Apparently it’s their policy to keep someone for their whole pregnancy — you’re either with them a 100% or left out in the gutter.
Perhaps they should reword the part with «access» in their mission statement.

This place is PATHETIC, made an appointment for 245 arrived at 220 and didn’t see a doctor till 415, these idiots have no sense of time. Planned parenthoods staff is full of idiots.

It felt like going back in time, to a much younger stage of life, dealing with Planned after two decades of my own doctor. Like so many others since Obamacare has been implemented, we cancelled our insurance because the newly, severely increased rates are just a damned ripoff. (I do believe health insurance is important to have, in principle, but it’s no longer practical.) I do still need to get my birth control pills however, so Planned is great for that. They even have a policy that if all you need is to refill your prescription, they don’t require an exam! Woohoo!
I got an appt. very quickly, same day in fact, and they were very nice on the phone. It was pretty crowded (women, men, and children) and it took a long time to be seen. My appt. was for 3:45 and I didn’t even get back there until after 5!
Finally, the girl in the window told me to go back, but this pushy woman told my partner he couldn’t come with me. Fuck off, I’m the customer, and he attends ALL of my appts. Deal with it. I was ushered into a bathroom for a pregnancy test «because we haven’t seen you before». Huh? So, if I were there for an annual checkup and they had seen me a year ago, they’d be sure I wasn’t pregnant? Was she stupid?
I told her that if I’d known I’d have to pee there, I wouldn’t have peed before leaving my house. She said all they need is a little bit but it was mandatory. It felt really weird to me. I’d never had such a test in a clinical setting, let alone demanded of me. But, to shut her slit, I produced the «required» amount of pee and more (do I get extra credit for filling the cup halfway?) .
To my dismay, it was back to the waiting room for what seemed like an eternity. Lots of people were coming and going, and all I needed was my prescription refilled.
Eventually we got back there into a room, and no one knew squat about my pregnancy test, what the results were, and they didn’t even know where it was. I was even asked to describe the lady who ordered it, like their workers were unchecked except by patient complaints. The other staff were totally bewildered that I was told to do it, considering I was just there for a simple refill.
Apparently, it was NOT required, the bitch was probably power tripping by ordering women to pee just for the hell of it, because she did have my chart and it clearly stated I was only there for a refill. For all we know, the cup could have been switched with someone else’s and they got a false negative result.
We were left in the room by ourselves for an extension of eternity. I periodically peeped out and reminded staff that we were in there, figuring we’d been forgotten about. Nope, they hadn’t forgotten us, it just took that long. Appts. there mean even less than having appts. at the DMV!
Finally, a nurse practitioner came in and was very sweet and cool. I asked if the crazy long wait and disorganization had something to do with more people coming in due to no longer having insurance because of ObamaCare, and she said no, it’s always like this. She apologized for the massively long wait and didn’t drag out the visit.
As promised, there was no exam. Her only concern with me was that I keep up with regular breast cancer screening due to my mom, aunts, and maternal grandmother all having had the disease. I reassured her that I would; in fact, we had just come from my 2x annual thermography appt. and had gotten the all-​clear by phone a few minutes earlier.
Getting the prescription refilled was no problem. They didn’t carry my brand so she wrote it for me to have it filled elsewhere. She also provided a bag of condoms and a dose of emergency contraception, in case I ever need it. Bless her heart! I don’t know her name but she was exceptional in her comfortable manner and professionalism. The clinic is very fortunate to have her!
So, the wonderful NP saved the visit for us. On our way out, a grouchy girl asked if we’d like to make a donation, so we dug up a $ 5 and she didn’t even smile or thank us! Maybe her hormones were off and her own BC prescription needed tweaking. Or, she was just a cranky bitch.
We didn’t get out until three hours after the scheduled appt. so it was dark but the waiting room was just as packed.
My advice is don’t give any credence to your appt. time. It means nothing. Bring food, a book or tablet or smartphone, and esp. another person if you can. It’s dreary and depressing in that waiting room, being put off every time you ask when your time has come. Don’t schedule anything for after your appt. ’cause you could be there for hours and risk being very late or just in a terribly foul mood after being stuck there so long. Think of it as the emergency department at a county hospital.
Despite all the inconvenience, we are so blessed to have PP. Thank God it’s there when it’s needed. Yes, we’ll go back, and it will hopefully be less chaotic.
To read more from me, check out my

I am a big supporter of Planned Parenthood, though I rarely use their services. It comes down to when I’m uninsured and don’t have the income to pay elsewhere for standard services you can get here.
The medical staff is great, I don’t need to get into a lot of detail there. I think all Planned Parenthood nurses/​doctors have bigger hearts than you’ll find at most other clinics/​hospitals. If you qualify, you can get most of the services free or through a state program that will pay for all/​most of it.
The only reason I withhold one star is because this location is consistently overbooked/​running behind. I think it’s the busiest location in the Bay Area. I always have an appointment and still end up waiting 45 – 60 mins to be seen, which can suck if you have somewhere to be.