Sugar Spa

Jessica was a little rushed, since she had back to back appointments with me squashed in between the two without any time to break or clean between, but she was very friendly and efficient and did a great job.
The only thing I had done today was sugaring for my underarms — but it was a very complete job. She moisturized the area and trimmed the hair, and the sugaring itself was not painless or messy at all.
I definitely liked being able to book and cancel my appointment online — it made it much easier to not have to call in and play phone tag. The space itself is quiet, air conditioned, and has a very industrial minimalist aesthetic throughout. There is water and a couple of comfortable recliners in the lobby, and the receptionist was super nice and very professional.
I’m reluctantly docking a star because the prices were a tiny bit on the expensive side, and parking is a PITA if you’re coming during peak hours for downtown Mountain View. I am okay with paying a premium for a service that is not widely available, but parking and traffic in this area can be a hassle.
Overall a great experience though, so I would definitely come back if I were in the area again.

I was doubting the sugaring technique, especially with my densely covered furry legs! Nonetheless, through the teamwork of both Jessica and Mia, I believe they got my furry-​ness levels in control! I had an appointment a couple of weeks ago and the hair has been slow to grow back. With regular waxing, my hair grows back within the week or following week depending on the weather. I am hooked on sugaring as I have extremely sensitive skin. Regular waxing gives me horrible ingrown hairs and red bumps all over my skin, just as shaving and epilation hair removal methods. My skin wasn’t screaming as it often does with any type of hair removal. My skin wasn’t negatively affected, no ingrown hairs or red bumps at all. Thank you so much to the Sugar Spa gurus! I am definitely returning for my other hair removal needs on other parts of my body! Keep up the great work!

Mia is the best. She is very sweet and she pays close attention to your skin and any delicate areas as it can be very delicate getting a wax down there! I had one not so good experience there on my second visit, but I will let that one go as Mia has been wonderful. I have had Mia twice for waxing and will be a client of hers for as long as she works and I live in the area!
Nice clean place, centrally located in mountain view (a bit of a drive for me). I cant wait for a facial next time!
KIKI

I can’t get regular wax treatment because my skin is very sensitive. I burn and scab. I feel so lucky to have discovered this gem. No risk of burns and all natural product. I love their eco friendly approach (bathrooms have hand towels, no paper towels). I’ve received services here at least 5 times. Super satisfied with friendly staff and burn-​free results.

There aren’t many places in the South Bay that offer sugaring. Sugar Spa is literally the only place I’ve found since I moved here. If you haven’t tried sugaring, you definitely should. I find that it lasts longer, and see significantly fewer ingrown hairs compared to waxing. In general, my skin just looks less «angry» afterwards.
On to Sugar Spa. First off — let me say the quality of work done here is top notch. I’ve seen Qui several times and she does phenomenal work. Granted, she’s a bit messy… sugar flying around and landing on walls, and last time she got a bunch of sugar stuck to the hair on my head (ouch!) However, the results have been consistently amazing. She’s a cool, down to earth chick, and I always feel comfortable during the process. If this review was solely about her, I would give Sugar Spa 5 stars.
The reason I’m only giving Sugar Spa only 2 stars is due to management making false promises. I had purchased a product called «Miracle Oil» that was supposed to help ingrown hairs. I tried it for a few weeks and it literally did nothing to help with the ingrowns, in fact, it gave me cystic ingrown hairs that were super painful. Fast forward 4 months to my next appointment, where I’m telling the manager how unhappy I am with the product, and how Qui recommended I try Phenomenal Oil instead. The manager assures me that if I buy the Phenomenal Oil, he would accept my return for the Miracle Oil, even though the purchase happened several months prior. Fast forward another three months (I had been out of the country) to my next appointment, where I try to return the Miracle Oil. I’m told by several people there that the manager likely will not accept it, even though he had promised earlier. I hear the sugar-​ers talking about it while I’m in the treatment room, and it made me feel uncomfortable for even attempting to return anything. I’m not cheap, and I’m more than willing to pay high prices for effective products/​services, but it felt like everyone there assumed I was a cheap person scheming to get a few extra bucks. When I check out, I am told the manager will not accept the return (he wasn’t there in person). After a few hours pass, I get a text saying I am getting a $ 10 credit for my service. While I appreciate the gesture, it does not compensate for the $ 50 product I was unhappy with.
For me, it’s not about the money, but about the principal. If you say you are going to do something, then do it. I feel as if I was manipulated into buying a second product from Sugar Spa, on the assumption that they would accept my (late) return of my first product purchase. If a customer is unhappy with a product that you SOLD them on, then you should do something to fully rectify the situation.

I’ll never make an appointment with Jessica, she just told me that she needed 45 minutes for half legs… I’ll do my half legs by myself for free in 10 minutes. But Jessica can’t do it even in 30 minutes.

They refuse to answer their phones during business hours, making scheduling an appointment impossible.
Their techs and professionals are fantastic, capable, and delightful. But when you can’t even schedule an appointment, none of that matters.
When I call during business hours and don’t get an answer (repeatedly, by the way, at different times), it makes any satisfaction I may have pointless.

I got a facial with Mia, and I loved it. She was very nice and patient. She took lot of time to extract my black heads and made sure my face looked radiant. I will be coming back.

My cousin told me about this place and I just had to give it a try! This was my first time doing anything like this so I was nervous. I’m also a really awkward person so I feared the worst! LOL. It was very clean inside and they played relaxing music. Such a cute spot that’s forsure. My cousin recommened Mia and she was absolutely amazing! She explained everything to me and talked me through it. I seriously can’t get over how awesome she is. GREAT customer service! I’ll be back again forsure!

Qui is the expert in ‘exterior maintenance’
her (facial) extractions feel like ‘surface surgery’ and she goes into the various ‘crevices’ of your face, not missing any nook or cranny. after the sessions I can feel my pores ‘breathing’ where they were clogged before. (i.e. as I walked behind the Castro ethnic restaurants I could feel the cooking oils from the kitchens entering my skin)
they use and sell skinceuticals products, and can help you find the right mix for your individual skin type regimen at home.
after a few months of seeing Qui once a month, I feel that my skin has markedly improved, and continues to do so. I feel lighter and less ‘grey.‘
the treatment rooms are very warm and relaxing, and their waiting room has great books. unpretentious, industrial chic. it’s an overall winning experience, and a veritable bargain at that

I have been to this place three times and have been so happy each time! Mia does an awesome job and makes you feel comfortable. I’m pretty sure I’ll never wax again, sugaring is much more bearable. Thanks for the great service!

This review is long overdue. I can see a lot of people have had positive experiences here, but I can’t say so for myself.
I discovered sugaring in LA a couple years ago and loved it. When I moved to the bay, I wanted to continue sugaring and this was one of the only places offering it at the time.
After my first sugar experience, they tried to sell me a tiny tube of ingrown hair cream for $ 70, ridiculous. I passed but afterwards I developed a disgusting amount of ingrowns, it was bad. I assumed maybe I should give them a second shot though for my next appointment and tried a different person here. My mistake! My ingrowns, shockingly enough, got worse. It was so horrendous I didn’t get waxed or sugared for months.
Finally I went to European Wax Center for their $ 20 ingrown serum that worked like a charm and went back to waxing. All proved fine. I’ve been waxing again since, until last month when I anxiously tried sugaring again in SF. The results: beautiful, just as I remembered how it should be.
At first I thought there was something wrong with me to have such terrible ingrowns, which I hadn’t seen occur until I tried Sugar Spa. After returning to waxing and sugaring at other locations, it definitely seems like something is wrong with this place. Maybe it’s poor quality of sugar paste or poor technique, but I would never recommend any of my friends to go here and sure am steering clear of this place.

Love Sugar Spa! Came for the sugaring with Mia. She’s a doll! She made the experience seamless and comfortable. The spa is quaint, yet so charming and sophisticated. And they have letterpress stationery, so I’m a huge fan. Highly recommend!

I’m so glad that my cousin found The Sugar Spa in 2013. She went to college in Seattle where sugaring was really popular because it was less painful, more natural, etc. Although, when she came back to the Bay Area she was shocked to only find one Sugaring spot aka Sugar Spa in Mountain View! I remember the first moment I walked in… the smell of that lovely Fire candle that made me feel welcome and the cute décor that made me think, «omg so cute» over and over as I looked around the room in my head. My coochie needed some grooming so I made my appointment with Jessica and my cousin had one with Mia. I wasn’t really sure what I was expecting, but it wasn’t that bad. I felt like a wax on my upper lip was worse than getting sugared down there. After sugaring for the first time two years ago I knew I would never go back to waxing down there.
So here I am 2 years later writing a long overdue Unilocal review. I’ve had multiple facial, underarm, lip, and Brazilian sugar treatment/​services done over the years. I’ve also booked both Jessica and Mia who are always so sweet and helpful. Depending on what day I’m available and what days they are, Jessica always ends up being more convenient. Don’t get me wrong, Mia you’re great. Jessica is just my girl! She’s super funny and professional. She keeps it real and tells me if my face needs that extra extraction time instead of a massage. She knows I want my skin to look good because I always get a facial before I go on a trip. I love that she always tells me the truth, even when I know it and don’t do it as often as I should. Really, everyone should exfoliate. But also, she’s super detail oriented and really just one of the best people who I’ve ever let touch my skin!
Thanks Sugar Spa for existing!
P. S. I think it’s super cute that the receipts you get say «It’s been real ;)»
Ok really. I just love this place and have literally recommend everyone I know to book an appt.

I’ve had a few experiences at Sugar Spa over the years (maybe 4 – 5) and I just never loved any of them afterwards. So, after some thought, I just can’t imagine coming back.
The prices are good for facials.
Ambiance is nice.
Mia is quite friendly.
Sugaring (at least for me on my legs) HURTS.
Just not for me I guess.

After getting a sugar brazilian wax from Mia, I’m swearing to never go back to strip wax! I highly recommend sugaring for any newbies or anyone experienced in getting brazilians. A friend of mine recommended this salon and to try this method as the procedure isn’t as painful.
Mia was super friendly and sweet. She made me feel very comfortable and I will definitely be coming back.

I had a great experience up till today. Called to rescheduled my appointment due to last min emergency and was told I was going to be charged 50% because I had a cancelation back in November (8 months ago) I’ve been going here for be last 2 years and had great service with Mia but because of this rescheduling experience, I would not come back. What kind of place doesn’t let you reschedule?
Update 6÷3÷15
Mia was nice enough to reached out and apologized for the situation. We ended up rescheduling the appointment and the fee that was charged was removed. Turns out my last cancelation was in November of 2013. Thank you to Mia for your outstanding customer service. I couldn’t be happier of how you handled the situation. You’ve definitely turned a bitter experience into a pleasant one!

(this review is for the sugaring they offer) I highly recommend sugaring. I never thought undergoing this process would feel so nice. I’ve seen all three estheticians and they are all nice and professional. I love that Qui incorporates psychology during the process, I love that Mia is attention and I love Jessica’s honest recommendations about what she believes is best for you.
For the Sugar Spa itself, I love the lighting and how sanitary it is.

Had my first sugaring experience here and would highly recommend it! I love how they have the whole experience dialed in – from the lovely smell in the waiting area, to a glass of water ready for you when your service is finished. I found the sugaring to be just as – if not a little less — painful than a typical wax.

Walking into sugar spa, you automatically feel relaxed with it’s rustic vibe. You are greeted with a smile and they offer of a glass of water while you wait for your appointment time :)
You can make your appointments online, which is fast, easy, and convenient. With this online booking, you are able to choose which esthetician you want and a time of your choice!
I just started sugaring and so far I am loving it. The experience is very personal and sugar spa staff members make you feel right at home.
My best experiences so far have been with Jessica :) she’s amazing! I am always flying out like an eagle!

The staff is amazing and it’s a really cute location. Had a great experience and would highly recommend. Love that they do both online reservations and also via text. Made it very easy to schedule an appointment.
Loved my experience with Mia — she is super nice and I would highly recommend her!