The Rug Expert

We have had Rande clean the carpet in our home two more times since I wrote the first review. My opinion of him remains high. He is meticulous and efficient at his job, and he is personable. Highly recommended.

Rande has been cleaning my carpets for a few years and it wasn’t until yesterday that it occurred to me to write a review. Every single time he cleans my carpets he works so hard, is pleasant, professional, reliable and very reasonably priced and honest. Having four kids and a multitude of pets makes me somewhat of an expert on carpet cleaners!
One thing I find rare is that I can have an appointment a month in advance and I know he will show up on time.
I give him the highest rating!
Lisa

Rande gave me a call before he arrived and showed up on time. We have some dark marks and stains on cream color carpet left from the previous owner. Rande scrubbed hard and went over many times. He has high standard and told me it was not as good as he would want but it was as good as it can get. To me, it looks so much better compared to before. In one small bedroom, I can hardly see those marks that were there before. Rande did a great job.

This is the second time we have used Rande for cleaning our over 30 year old carpet. We missed our annual window time by 6 months so it was really quite disgusting. As usual, Rande was on time, very efficient and did a great job! One of the many things that has impressed me is Rande’s ability to extract most of the water. With three previous carpet cleaners, we had to stay overnight in a hotel because the carpet was too wet for us to walk on it or put any furniture back. Rande also told me that the Folex product which I have been using for cat accidents was part of the spotting problem. Apparently, it acts as a magnet for future dirt. I threw it away and will use the hydrogen peroxide and/​or water he suggested. I so appreciated the advise. My carpets look great and we have decided to do high traffic areas in between the annual cleaning.

Rande was extremely professional in every respect. He was responsive by telephone and flexible in accommodating my schedule; he actually cleaned my carpets from 7 P.M. to 8 P.M. The carpet cleaning was perfectly performed quickly and effectively; the carpet looks brand new. Rande also honored his Unilocal coupon and charged a very reasonable price for the whole job. I have already recommended The Rug Expert to my upstairs neighbor who cannot wait to get her carpets cleaned by Rande. What a great experience from start to finish!

Rande was on time, did a great job and was very professional and the price was very fair. The carpet looks better then it did when we moved in years ago. I’m saving his card for next time!

I had two area rugs and 2 kitchen chairs cleaned and he did a great job. Very friendly, fast, and affordable. I would recommend him to any friend needing upholstery or rugs cleaned.

We literally trialed 5 – 6 different carpet cleaners before finally hitting the jack-​pot with Rande, THE Rug Expert + Customer Service Extraordinaire! When we moved from our previous home into our current home, I called Rande last minute and he delivered.
Since then, we’ve used him for maintenance and upkeep as I foolishly keep selecting light-​colored carpets for our stairs and bedrooms. In addition to our 2-​yr old son and 2 active pups, we get TONS of foot traffic (e.g., OOT guests and local visitors) so it doesn’t take long for our carpets to look dirty and mangy. No worries though because Rande makes our carpets look brand-​new every time he visits.
My days of searching for a carpet cleaner have come to an end. I will look no further! The Rug Expert is our guy!
…Oh and I should probably mention that my loving yet difficult-​to-​please mom is always super impressed with Rande’s fabulous carpet-​cleaning skills.

I need to get an area rug cleaned, and called to find out about prices. After listening to what I needed done, he advised me to take it to a different rug cleaning shop; that shop would do better for me because of his minimum charge. I called the other shop and talked through the job with them, and he’s right – that will work better for me. I greatly appreciate his service and professionalism, to the extent of referring the work to a different business in order to get a better result for the customer.
I’ll be calling The Rug Expert when I have a bigger cleaning job to do – clearly this is someone with whom I want to do business!

Rande Machell did a great job! My carpets looked better than when I first moved in my Apartment. He was very courteous & professional. You will be very happy with his work. Great job Rande!!! Thanks.

We only use Rande when our carpets need cleaning or a touch-​up. He is THE rug expert. No stain has baffled him, plus he’s quick, clean & tidy, and easy to schedule with. I temporarily lost his biz card and couldn’t remember his contact info, but with a name and service like THE RUG EXPERT… it’s easy to remember! He answers the phone promptly and/​or gets right back to me with a call if he’s doing a rug cleaning.

I am in the process of moving into a brand new apartment home, I needed to get my rugs cleaned for my move. I first started with calling local cleaners to get their rates for rug cleaning, I found that they either did not clean rugs, are they were extremely expensive, some charging more than what I paid for my rugs.
I finally decided to search on the internet to call a couple of local carpet cleaning companies. I reached out The Rug Expert and spoke with Rande Machell. Rande answered all of my questions, provided quotes for me, then scheduled a time to come out to lean my rugs.
I am completely satisfied with the work that was performed, I have a Chinese rug that my mother gave to me, it had been in her garage for storage because she had purchased new rugs to match her new living room furniture. This rug, although gorgeous, had a lot of stains on it due to its light, cream color. With amazement, Rande was able to make this rug, and all four of my rugs that he cleaned, spotless and looking like brand new, all done with an affordable, and reasonable cost.
I am a very satisfied customer and would highly recommend The Rug Expert!
Signed,
Satisfied Customer who will use this service again!

Rande did a great job at my home. He was professional, courteous and a pleasure to work with. He cleaned an area rug that another cleaner had almost ruined and freshened up my house after we had a doggie houseguest. A+ for The Rug Expert!

We were looking for someone to help us with our flooded apartment, which damaged our walls as well as our rug. We are so glad that we called Rande as he did an exceptional job! Overall, Rande was extremely fast, knowledgeable, professional and accommodating. He picked up right away when I called, provided me with several options and times that worked with my schedule. He was very personable and went the extra mile to clean additional parts of my rug. We feel very confident that our carpet and walls were taken care of by him. We will most definitely call him again to clean our carpets. We HIGHLY recommend him to everyone for water damage and carpet cleaning.

Rande is truly an expert. He always does excellent work! He’s extremely punctual, his equipment is new and properly maintained, he does upholstery as well as carpet, and he always does an excellent job. I’ve worked with other carpet cleaners before and no one does as good a job as him!

I had a great experience with Rande. I called and was able to set up an appt right away; he gave me a one-​hour window in which he’d arrive, and said that he’d call in advance, both of which he did.
We have ivory carpeting, and I wanted to get some specific discoloration out; Rande said that may or may not be possible given the level of staining. (Another carpet cleaner, who I got an estimate from before Rande, said the same thing.) In the end, the discoloration didn’t totally come out, but I’m not sure if that was even possible.
Also, our carpets were taking a REALLY long time to dry (more than a day) so I called Rande and he brought over a giant fan to help dry them, and let us borrow the fan overnight.
Rande’s very professional and friendly; I’m giving five stars for his great rates, on-​time arrival, efficiency, and excellent customer service!

Rande was very professional. He did an excellent job. I would hire him
again to clean my rugs.

Randee is a real pro when it comes to cleaning carpets. He’s not your average franchisee who turns up with a van and has no idea. Randee understands how to get stuff cleaned, gets stains out and do so quickly and professionally. Would really recommend him because he is a real pro and gets the job done. Period.

I have been through a number of carpet cleaners over many years and have always thought of carpet cleaning as a big, fat pain. Smelly residue, chemicals that make the carpet «crispy,» and carpets that take days to dry. The Rug Expert came to me on referral, I called, received an immediate estimate over the phone, booked it for two days later and was done! The floors looked brand new. Also, I run my business from home and don’t like to have vendors there when I am gone. Rande is a certified professional, very experienced and diligent. I would not think twice about leaving a key and check for him. I will use The Rug Expert again and refer him to others.

Done business with Rande twice. Once for my home and another for a rental. Both times the carpets came out spectacular. If you want someone that really knows what he is doing Rande is the man for the job. Absolute professional and on time.