Staymobile

I dropped my iPod and cracked the screen. I didn’t find Staymobile more expensive, actually a little less than others and conveniently located. Reliable replacement parts for my model are apparently hard to get, some other shops wouldn’t even try to fix it. It took a couple tries but I was happy with the outcome and how Staymobile kept at it. I would definitely go back.

Originally an okay experience. But when a problem with the replaced screen arose, it was very disappointing. Work is not guaranteed as stated. The screen completely detached from the phone, 3 months after. I would have been better off using insurance replacement through verizon.

I had a quite irritating problem with something here a while in the past and wrote a ferocious review.
The owner, got in contact with me — we spoke at length. He never asked me to edit any reviews — and cut directly to the issue offering to make good. It wasn’t actually possible as I’m not even in the same continent much anymore. However I noticed a genuine concern with the issues involved and a very astute understanding of business and the customer.
If I were in Charleston again, I would go there again as I believe nothing will be left dangle — he will make sure it is dealt with. At the end of the day business is about winning and keeping trust — because that is how to win refferals, something that must be critical to such a niche business. The owner directly liased with me and won my trust.
In an ideal world, nothing goes wrong. In the real world, the best way to judge a business is how they handle something that goes badly.

I went to the Mount Pleasant location today. This place is about $ 50 more expensive than the other screen repair places in the area. I should have just walked out and gone to Mobile R or another place. They claimed they fixed the screen, walked out only to find it still didn’t work in places. Stay tuned for an update if it actually works this time. Overall, I would not recommend it.

Could not be more pleased with the staff and service at Stay Mobile. Everyone is so kinda and helpful. Definitely a better option then buying a new phone. Would highly recommend to family and friends.

Excellent customer service. Could not have been happier with my repair. My repair was finished in an hour. Would highly recommend.