Runway Pets

HORRENDOUS EXPERIENCE!!! Tried to book a flight for a few days and had to call a few times (after emailing through their website and getting no reply) when finally they email me booking information for a flight to leave in only 12 hours! When I called to change the flight to a later time the office is closed. The after hours number goes to an airline which did not have any of my booking information. Long story short I had to go to the animal shelter to pick up the pet and then take it to see a vet for a fit to fly certificate before they closed at 5PM when I just got the booking info around 3:30pm for a flight to leave at 3am. Of course RUNWAY PETS didn’t tell me I needed any of this I only find it out after looking at their website for information myself since the booking email was not helpful. I made it to the shelter with 5 minutes to spare, and then the vet was going to close so my mother in law had to beg and CRY in order to get the vet to see her. She rushed to the vet so fast that she tripped on the dog, fell and hit her WINDPIPE on a CEMENT PLANTER!!! After a trip to the emergency room and a BROKEN WRIST later, I take the dog to the airport only to be told that my type of dog needed a special type of kennel and that kennel would not fit on any plane going to the airport I needed it to go to with that airline. The bottom line is THE DOG DIDN’T GET TO FLY. I only used them because the price on their website was cheap and other companies were quoting over $ 1,000 but in the beginning the told me it would cost $ 315 and the next time I was told the price was $ 345-​$ 415. They were going to bill me the final amount after I texted them a copy of the airway bill so I could have paid more if the dog flew. I still have a feeling they might try to charge me for the flight anyway and it’s not a good feeling. This company was so unhelpful and our family will never forget them as long as we live. HORRIBLE.HORRIBLE.HORRIBLE.

this place is so awesome! I have a very hectic schedule right now since im moving across country and they have been totally patient and understanding. I had to reschedule my pets flights so many times with only one days notice but they did everything they could to help make this easier. not to mention their amazing prices. Jolynn mainly helped me. she was so understanding and even gave me her personal number to call anytime I had an issue, day or night. Edwina was super nice too. anytime I need to fly my pets, I will only use runway pets. not worth trying any other company since I had such a great experience with them. highly recommended.