All Points Heating & Fireplace

They installed a new furnace and AC last month. The technicians are very professional and polite. I am very happy with the quality of their work and would highly recommend to others.

Jake was our technician. HE WAS AMAZING! He not only fixed what we asked for but he also took time to go through some other equipment and help us maintain it better. He gave us a free tool to use and explained what he did. I have used another company in the past and never gotten the same service Jake gave.

I didn’t work with PSE and the specific individuals at AP may not be exactly the same, but otherwise, I echo Mark L’s well written review. Had a great experience with AP. I
had a complicated install because the furnace is in my attic and I wanted to add air conditioning and go 90%+ energy efficient so a lot more equipment had to go into my attic than was their originally and then had to connect to the outside unit which was basically at basement level. The electrical sub did an amazing job of getting from my electrical panel to the outside unit. There were a couple of issues afterwards and they came out and addressed them both and I think have fixed them (one was a small leak so I won’t know for sure until drier weather).
I chose the Carrier brand and as far the compressor noise, it’s really quiet which is what I wanted since the unit is in the backyard which is where I hang out. The ONLY problem is one AP says they can’t fix – there is a constant hum from the transformer that is ²⁴⁄₇. I am bummed about that and intend to reach out to the manufacturer to see if there is anything that can be done. If I get it together, I’ll let you know what their response is. Other than that issue (which from my point of view is a big one) I was very pleased with all aspects of the install.

Heather came out to service my furness. She’s awesome. She explained how to clean the filters and even put an arrow on the furness so I would know which way to put the filters back in. She didn’t talk down to me and I felt comfortable asking her questions.

I was referred to All Points thru a program of Puget Sound Energy that support energy efficiency improvements in residences. AP was efficient and thorough in providing an estimate, and it was in line or better than other ones I got (it is a little hard to compare sometimes as the actual specific equipment (furnaces, hot water heaters, etc) vary as far as brand and/​or performance. In the end I replaced an older furnace (20 years approx) with a more efficient one and replaced a tank hotter heater with an inline heater.
I ran into difficulty with PSE as they were very slow figuring out if I needed a new gas meter of higher capacity (I did) and then they dropped the ball in coming out to install. Ultimately AP staff Rachel helped me out with PSE and advocated for me and this got PSE moving. Rachel also kept in touch thru the project and always recognized me and knew where things were out. Rachel deserves special recognition.
These installations involve a fair amount of planning and measurement and logistics and AP did a great job. All their staff and an electrical sub were great. They always showed up as scheduled. It took me awhile to write this review, so I do not remember all the names. Chris was great and very professional.
Finally there were a few minor issues /​loose ends left which when I bought to Rachels attention, she scheduled Chris to come out the day after New Years!
I don’t write many reviews and usually if I do it is about something that went really badly. However A P was so good as above, I felt I needed to recognize them.

I had them come out to service my furnace that had not been serviced since 05′. She went above and beyond what I expected. It now looks and works great! I will be back for sure! Very fair and honest company.