I needed a PLB asap, as I was taking a high risk weekend in the wilderness. I left them a message and they promptly called me back and really took care of me. Family owned business, really cordial, very warm and caring customer support, they took time to understand what my parameters were and jumped on it. Thank you Dana, for putting a face on the business and doing everything in your power to make sure I got the PLB as fast as possible and following up with me. I highly recommend them and would rent from them again in a heartbeat.