I’ve been using this UPS store for many years. I’ve never had anything broken or lost, and things almost always arrive on time. Of course not all of that is in the hands of the store. But they’ve also done a very good job of packing when Ive needed them to do that. The staff is very friendly and efficient. They are good at making small talk with people who are stressed out. My only complaint would be that it can sometimes be pricey.