AccuVISION

I really liked the Dr. that examined my eyes.
She took the time to discuss all my issues.

Great service great price. Folks there are very professional. Highly recommend.

The staff here is always very friendly and helpful. I have never had a problem here. The prices are not bad considering the price of glasses and contacts elsewhere. When I was getting new contacts they saw me a number of times to ensure I got the correct fit.

Aside from the rude customer service, they give you wrong prices/​rebate/​insurance information. They pressure you into making a purchase only to find out afterwards later they charged you significantly more than the estimate. My first experience, THEY BROKE MY GLASSES. They went to adjust BRAND NEW FRAMES and cracked them. No discount or replacement was offered. Make sure you validate prices before you purchase because there are no returns, only store credits. Another associate told me I would be covered for both glasses and contacts, later to find out my insurance only covered one or the other. Like the other reviewer said, THEY WILL DO ANYTHING TO MAKE A SALE! Be sure to check with your provider before you believe anything that comes out of their mouth! If it was one associate that would be one thing, but it was 3 of them now I’ve had issues with! If you ignore customers and can’t treat them with respect, YOU SHOULD NOT BE IN CUSTOMER SERVICE! My favorite part is how they tell you they’ll call you back and don’t, or when they accuse you that you’re wrong because of the information that another associate gave you was incorrect. This whole staff needs to be replaced. For those of you in the area, I WOULD RECOMMEND ANY OTHER LOCATION. Round Lake is extremely knowledgeable and friendly. Gurnee is also a nearby option. Hope you save hundreds from my/​their mistakes –_–

Initially I was under the impression that this would be my new eye care facility. The kid on the phone took my last minute appointment on a saturday, answered all my questions over the phone without hesitation and upon arrival I was brought into the exam room quickly. It turns out that either the kid had zero idea what he was talking about or that the manager/​owner trains his desk people to be purposefully deceptive. I called several places, lenscrafters, walmart, visionworks, etc to compare prices before making my appointment. Despite being a last minute thing, I don’t want to throw away money for some convenience. By the time I was ready to pay the bill, the price was the highest I had been quoted all day by $ 22 and more than double what I was told on the phone. The manager then questioned the amount of money I have available to me instead of trying to find a real solution to the issue. I feel bad for the young girl helping me at the desk and the woman who examined my eyes, they did a great job. Clearly this guy doesn’t care to do his job correctly and make sure he has satisfied customers. I’ve been wearing contacts for over 10 years and this has been the worst experience I’ve had. I will not be back and I will not refer anyone here under any circumstances.

Customer service here sucks! I scheduled an appointment and didn’t have my insurance information. So I called back today to give my info and was asking the guy if he can tell me what my insurance covers for contact lenses. They guy was so rude on the phone and replied, «I am busy and I don’t do that! You should check online and do it yourself!»
Wow, I was not expecting this. He has no customer service skills at all He could have said that he was busy and that he can call me back later with the info, I would’ve been fine with that. But he was so rude! I will be cancelling my appointment.

Wonderful customer experience. My whole family will be transitioning from another provider to this Accuvision. Wife could not believe the great customer service I am getting.

This place is awful. The staff is rude, inattentive, and they only care about making a sale. I asked for the best of the best as far as cut-​down lenses and anti-​glare (I have a terrible prescription and the lenses are very thick otherwise). My glasses came in looking like coke bottle glasses and I already ordered a new pair from a different place — my regular eye doctor. The only reason I went to Accuvision in the first place is because they got me in on a moment’s notice when I broke my old pair. My regular office told me that they did not cut down the lenses nearly as much as they could have. I made a $ 300 mistake by wasting my time at this pitiful excuse for a vision center.

Absolutely INCREDIBLE customer service! Don was attentive, courteous and professional. Looking forward to going back in January, for a contacts fitting.