Magic Hands Upholstery & Refinishing

HORRIBLE HORRIBLE SERVICE.
I am very disappointing with this business, a few months ago I call for a estimate on a dinning room chairs, They came to pick up the chairs and take so long to finish the upholstery work.
The results are not acceptable, the fabric smell alcohol and cigaret, the cord around the chairs was not perfect, and the glue on back cushion damage the fabric. Of course not pay for the balance and return the chairs to be fixed. Never ever use this Company again.

What a disappointing experience… I have a nice leather set (sofa, loveseat, chair, & ottoman) that needed 1) the back brace fixed on the sofa, and 2) all of the cushions refilled. Alex did a reasonable job on the back brace repair, and did install new (I presume) foam in the seat cushions, but neglected to do the ottoman and the backs. Biggest mistake I made was paying him the balance before all the work was finished! He returned the cushions and the (unfinished) ottoman, and said he’d be back to pick up the sofa to add fiber to the back cushions. 4 times I either came home from work early, or left late to be home for the pick up, and he stood me up all 4 times. I stopped by his shop yesterday, and he said to my face that he’d be here this morning, and didn’t show up. I guess I’ll get my first experience with small claims court…

Felt compelled to write a review. I was wary to use this company based on poor Unilocal reviews. But they were rec by my decorator. Alex was amazing! Came right over, gave me cost saving fabric suggestions. They picked up my huge sofa and chair on a Friday. Both were reupholstered and back in my house the next wednesday. They look great and I’m thrilled!

The problem my mother encountered with Magic Hands Upholstery was a lack of communication with Alex.
She brought in 4 bar stools to be reupholstered. She told him that she wanted thick dense foam, replace the brass footrests (which we provided) and varnish the legs. She also told him the fabric was to be of the same quality that was on the bar stools. She was quoted $ 60 per barstool. The fabric we picked out was one grade lower than what was originally on the barstools. Plus the fact only two yards of fabric was needed. When the barstools were delivered he wanted $ 90 per barstool. While she was paying the balance (under duress) he received a phone call from a lady in Grayslake. She heard the conversation and she was saying that he would het no more money from her, that she was not paying one penny more than what she already paid! Obviously, my mother was not the only person who was taken advantage of.
The quality of work was good, but the aggravation was not worth it!

Happy customer.
Look… This establishment is a small family ran business and the folks here work hard for your business.
I took an old fireplace mantel (130 or 140 y/​o) to be stripped and refinished (not restored). It was partially painted and partially stripped.
There were 2 goals. The 1^st goal was to bring out the beauty of the original FP without making it look like a new piece of furniture. The 2^nd goal was to stay within a budget and timeline.
I had contacted a few shops sent pictures and a description of what I had and what I was looking for them to do. I ended up with bids that were light years apart. This place and one other place (Bradley’s) were on budget and could deliver on time. I felt comfortable with either but Magic Hands responded earlier and I was able to see their work so I went with them. I had a couple shops come in at 3 to 9 times the price and honestly felt like they may not have really understood what I had. A one tried to tell me the wood was oak and another tried to tell me that the mantel shelf was not original. No fault as they only saw pictures but i was less comfortable with their perspective and approach.
In the end Magic Hands did a very nice job repairing and refinishing this mantel. I am very happy.
Note: You need to spend the time to discuss your expectations with them. Alex was very knowledgable but English is not his forte.

Never use this company. Had a queen ann chair redone. Had to make 3 appointments for delivery. The chair had frayed edges, missing tacks, and the owner forgot to make the pillow which I had given them a separate fabric for. Then at delivery, he tried to charge me extra for the pillow, then agreed to make it. It was made with the old pillow that came with the chair, still smelling of old flooded basements. The pillow even had small stains on it. I couldn’t have had a worse experience.