Merlin 200,000 Miles

This place is awesome. We got an oil change here and they were super friendly, especially Matthew. This was our first time getting an oil change here but I think we’ll go here from now on. Highly recommend!

I’ve been to several Merlins around the Chicagoland area and I have never been let down by their level of service. After getting charged upwards of $ 80 for a semi-​synthetic oil change at other places, I called Merlin and they told me they would only charge around 40 for the service. Brought my car in on a Saturday morning. The place was quite busy but I was helped right away.
They recommended a tire rotation as well, which I agreed to as my car has never had one in 37,000 miles. After waiting quite a while, the manager came out and told me that they were missing a tool to do the balancing and that one of their techs had to run to the store and get one. To my surprise, he not only gave me the tire balancing for free, but also the oil change. In his words, «You shouldn’t have to wait because we didn’t have the right tools». I didn’t ask for anything for free and certainly wasn’t expecting this kind of service or integrity at an auto shop.
I’m moving out of the area soon but I would recommend this shop to anyone looking for some honesty at their auto shop.

Came in on a Saturday and received service right away. The manager Matthew I think his name was attentive, explained everything, and even found cheaper parts for the repair. Really appreciated his honest and I will come back here. They don’t take advantage of people.

I don’t go here often but enough over a 10 – 15 year span to know that I would definitely recommend it. The customer service has always been good and the work they have done has been quality for me. I have had work such as new breaks, mufflers, oil changes or a light bulb change and they have been quick and efficient and reasonably priced. I have been selective as to the type of work I would bring my vehicle here for although I am not convinced I couldn’t bring it here for more than I do.

Started out great a few years back, but has gone downhill as of late. Not the same service they had before.

We could not be happier with the service the people here provided. We presented a difficult to diagnose, stubborn steering problem with our van. They diagnosed it, and then stuck with it until the problem was finally fixed — all within their original estimate. Tim, Erwin, and the whole staff run a great operation. Thanks guys!

Love the folks at the Mundelein Merlin. I feel like I can trust what they say and I always get a fair price.

A former co-​worker swore by this place to get brakes done and I agree. The guy that runs it is nice and knowledgeable and the prices are decent. I only knock them down a star because they are busy (due to the fact that they are good) and it makes things take a while to get done some times. Maybe getting an appointment would alleviate this, but I’m much too spontaneous to follow through on that.