Steak ‘n Shake

..such an upsetting experience here. My family lives an hour away and came in town for dinner and Dave & Busters. We knew D&B’s food was overpriced and always a long wait so we decided on here.
We were a party of 6 adults and 1 kid. Raquan was our server and he was so nice. He took our order but sadly we waited 45 minutes for it to com. Everyone around us who just ordered 15 minutes before already had their food. I’ve worked at steak n shake before. it less than 10 minutes to cook both the burgers and fries. I have no idea if kitchen lost our ticket or what but i did see our server talking to them more than once about our order so atleast he was on top of it.
The manager here needs better training. He stood at the register the entire time cashing people out even though clearly the kitchen was behind and customers in the dining area were angry (saw a couple leave after waiting for server and another table talk to manager about wait time). Again i’ve worked at another steak n shake. The counter girl is responsible for cashing people out and take out orders. manager should helping on the grill or over-​seeing everything going on. Poor Raquan had to keep coming over to apologize whenever the manager should have. Who tf trained the boss here?
Sadly after an hour at the restaurant and 45 minutes waiting on food, we told our server we had to leave. He told us dont worry about the drinks. We tipped him and went to eat at chikfila. At least the rest of the night was fun at D&B.
shoutout to Raquan. You’re the real MVP

Dear my fine brethren,
A man once asked me: have you ever seen the rain? Well I have. The burgers were charred to a crust-​encased oblivion. Imagine world war 3. And by God, the viscosity of the milkshakes was uncouth.
¹⁄₅

I ordered online last night and it was suppose to be done at 7:!5pm. I get their small line that somehow took 30mins. When i get to counter she looks at my print out and says it will be done in a few. I ask to speak to manager and she calls out a manager named Rachel who did not show. At 8:05pm she goes to check my food after me saying something! It was on the counter the whole time. My Food was cold and they have to the nerve to say come again. I Think Not!

I know service speed isn’t a chain-​wide issue. This place is just REALLY. SLOW. We ordered 40 minutes ago. Still no food.

Slow service. Food is VERY cheap though. The milkshakes are huge thick and yummy. Sometimes when I go here, they completely ignore you when your the only person in line. The burgers were good and the menu is pretty small. Food takes about an hour to come when no ones even there! I would go here if the service was faster and better.

I have eaten here before and never had any problems. But today was completely different. I arrived 12:15 PM to have lunch with my family. We sat there for about 25 minutes and not one person came to ask us if we were ready to order. They completely ignored us so we got up and left. One table near us had to flag a waitress just to get her attention. So we went to Wendy’s up on 8^th Avenue and we had no problems ar all.

The hostess (Jenn of Jess, I’m not sure) is atrocious. I am autistic and asked to be moved from right beside the kitchen because of noise levels, and she made a huge deal of it. I ended up crying outside waiting for my partner to let me know we’d been moved. 15 minutes later, we had still not been moved or gotten food, and my partner and I left. This is 1:45 PM on a Thursday. Not at all busy. Just bad service. Our waitress was very polite, though.

Drive through service is better than going inside if you want takeout. Food is always served hot– inside it just takes a lot longer than it should, both to get waited on at the counter and for the food to come. Also, the lids on the milkshake cups are awful and fall off easily. Make sure to hold on tight!

Fell asleep last night before I did my review what I can say about this place is their food is good their milkshakes r awesome I had gotten the chicken fingers with fries & a birthday cake milkshake which was delish we got seated pretty fast & our waiter was very polite & professional

If could give toys cunt of a human being «Sue» a manager negative 1,000,000 negative stars I would. Now I own a business so I understand Management. This stupid asshole from the second I walked in the door disrespected me, talked down to me, then refused me Service. From the «why do you want (with accompanied eye roll) «For no other reason than «she was doin five people’s jobs» …I do five people’s jobs sometimes and that’s no excuse for how she treated, and it’s treating me as I write this in front of her. She just threw my receipt at me, rang me out, and threw my Change in my hand. Then threw away my receipt so it would be harder for me to contact corporate. I didn’t pick her job. If she hates it so bad being responsible for other ppl, then maybe her smart fucking Ass should pick a new career. I will make it my life’s mission to get her fired for this. Because I’m pretty sure the camera don’t lie. (Middle finger)

I really don’t know how this place stays open. I’ve been here a couple of times. The service is slooooow. They bring you your food which is never the way you ordered it, put your Bill on the table and never come back to check on you. If the place was packed I could understand but it’s usually about half full. On our last visit it took us 10 minutes to get our waitresses attention. We asked for some mustard, mayo, lettuce, and tomatoes for our burgers. It took 5 minutes to get the mustard and mayo. The lettuce and tomato never came.
It’s safe to say that we won’t be back. We like the food and shakes but not worth it to put up with the poor service.

I am not a fan of this chain’s food or this locations service.
However!
Steak n Shake milkshakes totally rock. Very thick, regular is the perfect size to get me home from the Waterfront.

I like to eat here because the food has always been good and kids eat free on the weekends which is great. But this location is always woefully understaffed, with five or six tables sitting unbussed while people wait to be seated. Whether you’re inside or at the drive through the wait is incredibly long. Fortunately the staff are always friendly despite the ridiculous staffing levels the management maintains here.

Steak and shake is one of my favorite past times I like the milkshakes I like the burgers and thin fries. Merry Christmas!

It’s okay. Food is cheap but portions are small. For example I order the chicken tenders, and I got 3 little tiny tenders, and a decent amount of fries. Also the restaurant is not really clean either. This restaurant is not my number 1 choice.

Steak ‘n Shake’s food is pretty good and the prices aren’t bad for the quantity of food. I ordered a grilled chicken salad with no dressing. The salad looked thrown together and was $ 5.49 for 2 croutons, tomatoes, carrots, cabbage, lettuce and chicken breast. (They forgot the cheese!) The staff wasn’t very friendly or helpful and seemed like they didn’t want to be there. There usually is a long wait at Steak ‘n Shake, but if you catch them when they aren’t busy, you will breeze through– drive-​thru that is. I do like their food and you can eat healthy options, but the staff isn’t helpful and the quality isn’t always there.

The staff is very rude at the drive thru to the point of telling me at 2:02 pm «It’s only 1:59 you can’t do the happy hour shakes yet!» She literally screamed it at me. The management does not enforce any kind of health code in that restaurant either. I too, have witnessed employees not washing hands, and I have gotten food poisoning twice from undercooked burgers. Once — shame on you, Twice — shame on me — won’t go there again. The lovely occaisional drug deal out in the parking lot at night doesn’t help either when you have kids.

This place teeters between a 2 and a 3 star review. I’ve had pretty good experiences inside, it’s usually the drive-​thru where things fall a part.
It’s the rare place I can get a Frisco Melt well, the ONLY place I can get a Frisco Melt! and that steak burger alone is worth the risk, Walk In OR Drive Thru.
Just take a gun on Weekends, you’ll be fine.

I never thought that I’d be giving Steak ‘n Shake a 4 star review, but I really enjoyed my dinner here tonight. It just hit the spot!
I was impressed by our waiter as soon as we walked through the door. He apologized for our very brief wait to be seated and for the fact that he was the only waiter working at that time. However, everything was delivered promptly, and he made what would’ve been just a tasty diner dinner into a great experience.
I ordered a grilled cheese and fries. The grilled cheese was well cooked and filled with tasty, perfectly melty cheese. I love Steak ‘n Shake’s thin and crispy fries, and these were as delicious as I had expected.
For just $ 9 for me and my husband, I have to admit that we had forgotten how inexpensive Steak ‘n Shake was. Based on the cost, the food, and our fantastic waiter, we’ll be back soon.

I should have known better than to stop here, but I was nursing a hangover and just wanted something quick and simple. I should kick myself for thinking of this place.
Granted I decided to go to the drive thru and knew there would be a wait. The sign actually says that the food is prepared when you order it. I sat for almost ten minutes at the window while my food was prepared. During that time I wished I could have taken back my order and also wished that I hadn’t paid already.
While sitting at the window I decided to just stare inside and watch some of the employees doing their job. What disturbed me the most was watching the employee making the milkshakes. Making a milkshake isn’t that hard or glamorous of a thing to watch. What disgusted me was that the guy actually lifted several of the containers for the milkshakes and smelt them. I mean smelt them to see if they were clean, instead of actually taking the extra minute or two to clean the container. After witnessing this my food was finally ready and I drove away.
When I finally got to eating my food I was underwhelmed. The fries had no flavor and with the size of the cut it appears you get more than what you ordered. The «steakburger» really, they should just call it a burger, was overpowered by the BBQ sauce on it. It was all I could taste.
All this has cemented me in not wanting to ever step foot in one of these establishments ever again.