Milne Supply Company

Gave me the wrong part twice and then was incredibly rude and gave me a hassle about returning them claiming they couldn’t resell them. The materials weren’t damaged in any way, but if they don’t fit, I should be entitled to a refund. I would rather drive an hour out of my way than give this company business again.

I was really excited by having a local plumbing store nearby, especially with our upcoming entire home remodel. I even purchased our steam unit and faucets from them, despite the higher price as I will always support a local business over a big box when possible. They neglected to call me twice when the unit was in which involved me calling them several times to follow up. Every time I’ve ever called Milne, whoever answers their phones clearly hates her job and ALWAYS makes you feel as if you’re an inconvenience and a bother by calling. Though I wouldn’t have had to call them had they called me.
Despite that, I still went there yesterday, again because they’re small business and local but yesterday was the last time I’ll ever support them. I went in with an antique faucet that yes, I purchased off Craigslist, that was missing a few pieces. The associate, Bradley, tried looking up what piece I would need online and showed me in a Delta product essentially what I would need. I asked him to just grab me the drain pop I needed instead and he was less than polite and smugly and begrudgingly had to slip in before he went to get the drain, «Next time, don’t buy a faucet off the internet» and walked away. Very rude. I left immediately after his rude comment and will never go in there again. Every person I have encountered there seems to dislike their job and have poor attitudes.
Happy to take my business to Leeps or other local shops over Milne.

This place is great. They always have parts that I can never find anywhere else. I’m always told it can’t be fixed, you need a new one but when you go here, they are very helpful and find a way for you to fix your problem if you desire. They are never pushy. It’s worth the drive to get all the plumbing supplies you need.

As a DIY type of girl I appreciate it when a supplier actually walks you through it and offers information. This has been the case for many years as a loyal customer of Milne. Thanks!