Gold’s Gym

I have been a platinum member for over two years. I have been with this location since it opened and I have finally reached the limit of my patience with this gym and the ownership. At one time, it was the best gym in town. The price for the services delivered was excellent. Unfortunately, the owners became less concerned with the members and the product they provided to them. The gym quickly experienced an identity crisis and walls started getting painted, and painted again, and again, and so on… Equipment was placed close together and the gym became ridiculously crowded. I chose to stay for throughout all of that and I hoped the owners would see the light and recognize their error. They did not. The gym is now glowing and the identity crisis continues. Members are not the priority at this gym. Having ladders and painting during peak times is a huge inconvenience to members. Never once was there an apology to the members for the mess or the disruption. Yesterday it looked like a rave dance club. It has become a messy, disorganized, and depressing place to work out. Weights are everywhere, you can’t find attachments for cable machines, weight benches are falling apart and the place is filthy. One mess has been in the back corner for over a month. If you didn’t know, we used to work out there. I guess it is cool to leave broken stuff there instead. Thank you for taking that away. Instead of painting the walls, maybe you should have talked to members and LISTENED to our concerns. It really is simple. We want a clean and organized gym with serviceable equipment that is maintained regularly, a friendly staff, trainers that know what they are doing and that are courteous to members, and an environment that is bright and inviting. How about upgrading the Wi-​Fi, so it is reliable and members can actually use it throughout the gym and be able to reliably listen to Pandora, Spotify, or whatever streaming music they please. Improve the product. Improve the services provided. Pay to keep a good staff and prevent turnover. That’s what members want, not another coat of paint or lighting that makes our clothes glow. Gentlemen, its Business 101! Customers First!!! I hope that it improves for all the good people that use Gold’s. I can no longer put up with the lack of appreciation for the members, so I cancelled my membership today. I can get a much better product elsewhere. This gym or the other locations are no longer worth the platinum price. It has become a value gym and at $ 5/​bi-​weekly that’s a stretch.

SCAM! LIARS! Gold’s gym has COMPLETELY used me and taken advantage of me! I was told I would only be charged once a month upon signing up with this gym. I later on, found out that it was TWICE A WEEK for payment. NOT spilt in half. But THE SAME PRICE every TWO WEEKS. I was pissed when I found this out. I found this out because I had just paid my monthly bill, two weeks later I get a notification saying that my payment was due. I was like, this just has to be a mistake. So I called up there and a young male employee told me that I was mislead. I was thinking… really? No… I was NOT mislead. If I knew I would be paying TWICE A WEEK for a freaking gym membership, I WOULD HAVE NEVER BECAME A MEMBER!!! They lie to you, act nice, just to get you to join. I was highly upset. I ended up not having time to go up there until a couple days later. When I get there, I was meeting my friend and I was already late. So, I started talking to the employee there and we pretty much got into an argument. He kept telling me I was mislead and blah blah blah. Didn’t offer me any kind of refund or anything!!! I was training for a fitness pageant at the time and I didn’t know what to do because I needed to use the gym. I ended up having to pay like $ 60 in LATE FEES!!! I have tried contacting Gold’s Gym REPEATEDLY and they won’t do anything. I have became pregnant and so I haven’t even been able to go work out. I have tried everything with them… even trying to get them to cancel my membership and they won’t do it!!! I will never go back here. I will NEVER pay them another DIME. I am still getting letters and bills in the mail from them and its been like 7 MONTHS!!! I’ve even gotten letters saying its being taken to a collection agency! WOW! Now this will look HORRIBLE on my credit. I can’t believe these LYING, SCAMMING, MANIPULATIVE, TAKING ADVANTAGE OF INNOCENT PEOPLE… affecting their lives like this as they have done to mine! I am just still in complete shock. They even took all of my money out of my account and DRAINED my account out! So I had to stop putting money on my card or they would continue to take all of my money out. When I loaded my card, they INSTANTLY drained my account out. I had just left the bank and none less than one minute, Gold’s Gym was ALL OVER my account and just took all of my money. I’m highly upset. It makes me SICK knowing what these people have done to me! They should NOT get away with this! Careful all women!!! You WILL get taken advantage of. Sad world we live in!!!

Good experience and a great atmosphere

Haven’t fixed their wifi for the last week. Make sure to download a lot of music before you come.

This is my gym I absolutely love it, spray tan, kids club, sauna is great and always a friendly atmosphere. Only thing missing is I wish they had the classes here they way they do at the other gyms but when I want to do a class I can just go to the golds on old fort or in Smyrna

Best gym I’ve ever been in. I’m a hybrid, I do CrossFit and globo. This gym literally has it all. I travel the country and nothing comes close to this place.

Good gym at a fair price. The functional fitness class with coach Alex alone makes it worth buying the platinum membership.

I was pretty dang happy when this second Murfreesboro location opened in May, because it was so much more convenient. This is where the Publix used to be– and Food Lion before that, so it’s a decent sized space. Plus, you don’t have to wrestle with mall traffic, poorly-​planned parking, etc. like you do with the Old Fort location.
That said, this gym is a tiny bit smaller and fit inside a structure intended for produce, not producing results. The layout of this Gold’s is way more logical, with the machines laid out logically and the weights very organized. This one has a track, unlike the other spot, if you’re into that. This Gold’s has only two tanning beds, down from three.
In summary, I like this location way better than the Old Fort one because it has: better parking, better layout (with no random fish aquarium), and way less traffic to battle.
Now if only there was a Gold’s Gym within 25 miles of Nashville, where I just moved :(