Michaels

All Michaels stores are about 99% the same so this comes down to customer service. Yesterday, I bought some Halloween decorations at this location and when I pointed out to the cashier that the items weren’t ringing up with the advertised discounts she ignored me. I stood there for a moment (thinking maybe she hasn’t heard me… because rudeness, in the south! What?!?) and asked again. The cashier sighed loudly and asked if «everything I bought was on sale?» I replied with, «yes, actually, it’s three Halloween items and Halloween is on sale.» Damn, Michaels! Gimme my pagan discount already!. The thing is, most of their items are typically on sale!!! This is how this store works: over priced items throughout the store, sale prices to make said items seem reasonable. Anyway, grumpy clerk who hates her job finally corrected the prices, ONLY after acting like the correction was coming out of her personal pay check. I probably won’t return. Three stars because the store was clean, had fun Halloween junk, and is in a nice location.

Okay who hasn’t been to Michael’s Arts and Crafts store??? Right? Right!!!
I mean it’s a given when you need and want to make something special. My daughter Noël and I love to go to this store and we can spend hours inside «touching everything» as my husband puts it.
Today, we stopped at this location looking for some paint for an Antiquing project my daughter has an idea for. Earlier we had been at some yard sales looking for some treasures and bargains… and she bought a few picture frames that she wants to redecorate for a project she has on her mind.
I just like to look.
I am always looking for something to do with my hands whether it is knitting, scrapbooking or just home decorating. I am looking for things for my grand baby’s upcoming first birthday party. I love to find «Pinterest» ideas and then remake them… via the help of Michael’s.
One thing I don’t like about Michael’s…there is NEVER enough cashier’s open and the lines in the lanes are so long. you always have to wait, wait, and wait… the clerks are always Very nice and helpful… but the lines you have to wait in. so be patient.

This store carries supplies for all sorts of crafts. I come here to buy yarn. They have a decent selection but wish they had more. Love their seasonal items.

I wish it was possible to leave more stars when it comes to Melinda and Shanna, these two ladies are exceptional, going above and beyond to make sure I was properly cared for. It was so genuine, it brought tears to my eyes, because of their kind acts and the thing is, they didn’t have to, yet they did and you just don’t see much of it, anymore. Ladies, thank you for your beautiful smiles and spirits, there should be more like you. If you visit Michaels, please be sure to say hello to these ladies, I promise they will brighten your day.

I noticed on the Michaels website that they offer craft classes for kids and there was a picture frame class scheduled for November 17 from 1:00 to 3:00. I showed up at 1:20 and asked a staff member for directions to the class. It was my first time there and I had a seven year old with me who was eager to get started and in awe at all of the products. The lady said that she did not know that a class was scheduled and walked away. It looked like she consulted with someone, but never came back to let me know what was going on. After waiting five minutes, I asked for the manager and he came up and said they were setting up for the class and had forgotten that it was scheduled. I shared my customer service experience so far, waited a few more minutes and then went back to the classroom he directed us to. The first lady was there and rude, but the staff member coordinating the class was helpful and friendly. If we decide to attend kids craft classes in the future, I will probably end up going to a different Michaels store. Great products, poor service.

I love crafts! This michaels location has been one of the best I have been to. They are always friendly and the store is set up perfectly. They are always sending me coupons via email. No not a silly 5% off or 20% off after spending so much money. I get a lot of 40% off of any item in the store and there isnt a minimum purchase amount either. Love it!