Zaxby’s

Ive always had decent experiences here I always get the buffalo blue sandwich which is good and feeling and the wife gets the chicken finger basket meal deal only complaint is sometime her chicken is closer to nuggets than strips and it can be a tad pricey but it’s ok it ain’t my go-​to place by any means but if I’m at Wal-​Mart I’ll go there before I go to Applebees cookout or taco hell

Your South Rutherford location in, Murfreesboro Tennessee decided an employee Christmas party was more important than the customers! I pulled in the drive-​thru at 8:15pm to grab dinner. There was literally 8 cars in front of me, and 6 more lined up behind me. After waiting in line for 15+ minutes I get up to place my order, and there is a PAPER sign over the speaker saying they chose to close at 8:30. I was sitting in line BEFORE 8:30 along with the other 8 people. Our orders should of been taken! That is unacceptable! They could of waited an hour for the party. I never knew Zaxbys was in the business of turning consumers away!
#terribleZaxbys

Nothing out of the ordinary. Only real complaint is how horribly oriented the drive thru is. Usually the last person that ordered is blocking you until someone up front gets their food. It’s ALWAYS backed up. Be prepared to wait 10 – 15 minutes unless you manage to get there early.

I love Zaxby’s but this location needs a little TLC. I usually just get drive thru and I’ve never had any problems. Decided to dine in on a Saturday night after MTSU graduation. Maybe that was my first mistake. It was pretty busy but it was mostly just people standing around waiting for their food. When we finally got around everyone we realized no one was actually in line to order. We stood in line for a good 3 – 4 minutes with no acknowledgment of any kind. The cashier was very apologetic when she finally realized we hadn’t been helped. We ordered boneless wings and the Cajun club, both with fries. Food was okay, typical Zaxby’s fair. My biggest complaint besides the ridiculous confusion with the line to order/​stand around for food situation was the drink station area. They offer a Coke freestyle machine like many places are utilizing but both the machine and a separate ice dispenser were completely out of ice. This was never refilled while we were there, despite the large amount of people in the store and the acknowledgment by staff. I’ll just stick to drive thru for this Zaxby’s from now on.

My little family doesn’t really frequent American fast food joints. We’ve been «blessed» by food allergies that generally keep us away, but from time to time we go, knowing generally that we will have to carefully navigate the menu. Taco trucks, holes in the wall, or grocery store delis are more our speed when we want it fast.
So, we’ve never been to Zaxby’s. I vaguely know they serve fried chicken. I had a sense they are somewhat ubiquitous so I was banking on commercial success to give us at least passable fast food.
So, my boys and I thought we’d give it a try.
We ordered a grilled chicken sandwich, a Zaxbys Club, a plate of tenders and hot wings (the hottest recipe they have), and a small side of fried pickles. The tenders were served with Zaxby’s sauce and ranch sauce. Note that there is egg in both of these sauces. They were meh. Waxy.
The highlights: Crinkle fries. Decent with a sprinkling of some house spice. The space aged Coca Cola drink dispenser. But the wasted ice! It needs to be calibrated. It shoots out an enormous amount of ice.
The fried picked were a greasy clump with gooey half-​cooked batter in the center. They tasted like there’s been fried in old grease.
The bread is white, so soft, and toasted but it wasn’t butter toasted. Instead, it was slathered in prep and I still can’t get the waxy feel of it off my tongue or the fake greasy smell of it off my mind. When will the FDA finally ban that nasty stuff? It’s what makes fast food so gross and smelling all the same – depressing.
Overall, the food was breathtakingly salty. My tongue feels scraped and raw even now about 6 hours later. The quality of the chicken – not bad. The breast in the sandwich was juicy but salty. The tenders were juicy, but salty. The wings… made me sad. Overcooked and the much hyped spice was so lame. We are in hot chicken country. If you advertise it’s crazy hot, then be sure to make it that way.
I’m not sure where you can get good fast food fried chicken in Murfreesboro, but it’s not at Zaxby’s. I’d take Publix’s deli fried chicken over Zaxby’s any day. In fact, I think Publix’s deli fried chicken is delicious.
So disappointing. We won’t be back to Zaxby’s.

We waited 22 minutes for a carry out order! Then once we received our food it was cold and the bread was soggy.