Murphy Eye Associates

We love Murphy Eye Associates. Dr. Williams is very good and is amazing with kids. I recommend this place for everyone. Both my kids wear glasses and we have been clients of Murphy Eye Associates for over 3 years!

My husband and I first went to the Murphy Eye Associates in the middle of January. 2 pair of glasses ordered
The positives:
–Thorough exam
–nice doctors and staff
–helpful in frame selection
–able to get an appointment quickly
— 30 day guarantee of happiness with the glasses.
The negatives:
–Would not give the PD without the purchase of glasses even after a full exam.
–Office is extremely Unorganized — as somewhat explained below.
— After 10 days, my husband’s pair of glasses were ready for pick up. I picked them up for him but he returned them because the «prescription» was not right. They checked the glasses and said the prescription was way off and were going to send them back to the lab. After a couple of weeks of not hearing anything he went in to the office. They «found» the glasses which had not even been sent off to the lab. In addition it turns out they had NEVER been sent to the lab and the pair we had picked up initially was the actual demo pair. No wonder the «prescription» was wrong… there was no prescription. He was told he would recieve a follow up call and has yet to receive that call.
–The second pair of glasses were mine. They were ordered in the middle of January and were supposed to be delivered in 10 days. After two weeks, I started calling every few days for a status. I was repeatedly told the glasses had shipped and should arrive tomorrow or the next day. It was 30 days when they finally arrived. According to the office, the delay was due to the lab. Okay, the delay is on the lab, but that does not explain how they handled the delay.
–My prescription was correct however two different lense shapes were used. Although the office staff should have caught this, in all fairness, I didn’t catch this at first because they were really similar, and I was in a rush to pick them up. Now it is glaring.
–I found myself having problems seeing correctly through them. I returned to the office about a week later to point out the differences in the lenses and the issue with the prescription. My prescription was checked, and found to be correct. My glasses were cleaned but the issues were not really addressed. I offered to keep them another week to make sure it wasn’t just me getting used to them.
–I received an auto generated follow up email from them about a week later. I responded to the email with the problems I was experiencing. Surprise — they don’t check their emails. I finally went in this week when I got no email response or call.
— With the exception of one time, they did not follow up when they said they would. Although nice people, they were terrible at knowing what was going on in their own office or being proactive with the needs of their customers.
–I have spent way too much energy and time trying to get someone to keep me informed on our nearly $ 800 purchases.
— And this is my biggest irritataion, anytime we called or stopped in, we were met with an excuse of «we are all new» or «we have just been really busy». I get it, but even after two months of this nonsense, they are still using this as an excuse.
The bottom line is we dont have either pair of glasses. It has been a few days shy of a two month ordeal and it isn’t over. Although the staff are friendly and I liked the owner and the doctor, our experience will keep us from returning after we hopefully receive our purchases complete and correct. Fingers crossed.

I wasn’t able to visit here but the customer service over the phone was awesome. They didn’t take my insurance, but called me back with a couple places that did. The young lady whom I talked to went above and beyond. I will remember and hopefully be able to visit soon.

Moved to this area recently and had to find a new eye doctor. My appointment was with Dr. Barnett. Probably THE best experience I’ve had in my entire life with an Optometrist. I have a couple of relatively unique eye problems and issues. He was able to explain them to me in ways that made sense and teach me how to care for my eyes better than anyone has ever discussed with me before. The ladies at the front desk were amazing, friendly, and easy to talk to. All of my out of pocket costs were discussed with me when I called to make my appointment, and I didn’t have any surprises when I got there. Honestly, I think they’ve found a customer for life.

I would give the young doctor 5 stars. He was very kind and polite. The young ladies behind the desk, on the other hand, are to the point and cold. Their job is their paycheck; people are NOT their passion. When I asked for a price BEFORE deciding to choose this place as my eye care home, I was not told about ANY of the extra costs up front. They allowed me to go through the whole «searching for perfect glasses» and «paid eye exam» process, and then tacked on a bunch of additional fees (about $ 200) that were not mentioned before. How hard is it to say $_​_​_​+ lenses and fees? When I told them never mind, I will go somewhere else, but they still forced me to pay $ 50 for the 10 minute eye exam. I quote Chelsea (office manager), «I am sorry you were mislead, but we are not going to do anything about it.» That says it all. I don’t care to give dishonest and uncaring folks my hard earned money. Good customer service should always be most important.

Dr. James Williams was excellent! He took his time and answered all of my questions and even showed me visuals of what was going on with my eyes so I could easily understand. It is obvious that he enjoys what he does and I would highly recommend him to anyone looking for a good optometrist.

Fun staff, very competent service, occasionally a bit disorganized when ordered products come in and it’s time to tell people that they’re there and at which location. All in all we do go here a lot and we do like the business and the people.

Thorough use of state of the art equipment followed by detailed explanation addressing the specifics of exam. Quality staff. Utilizes the finest labs available. Murphy Eye Associates is a vast improvement over my prior eye care provider.

My insurance carrier changed which my normal optometrist doesn’t accept so I came here for the first time yesterday. The staff was friendly, the doctor went over everything with me in layman’s terms so I knew what exactly was going on, and made it a very enjoyable experience. He even took a couple of minutes along with his assistant to help me look for a pair of frames, and they were completely honest about saying which frames they did/didn’t like nor did they try to steer me completely towards the really expensive frames.
We even shared a laugh after the exam was over and we were chatting. He told me he was from Kentucky which immediately made me quote the Simpson’s :
«We had quitters in the Revolution, too. We called them Kentuckians!»
George Washington (in Lisa’s dream) — Lisa the Iconoclast
They don’t have as a large selection of frames and the waiting room is pretty basic (no TV’s or whatnot) which is the only thing I can really think of that I didn’t like about this place, but then again this is a private practice so I can’t really expect them to stock everything you’d find at Lenscrafters for example.
If for absolutely nothing else, the reason this place is getting 5 stars is they don’t have that stupid eye puff machine thing. For anyone that’s had an eye exam, you know what I’m talking about. That thing was made by Hitler, Mao Ze Dong and Kim Jong Il and it’s on the same level of horrible that Justin Beiber, Nicky Minaj, the Jersey Shore cast, My Little Pony fanboys (and many other things I don’t have the time or space to type out) are.