Sprint Store

Worst Costumer Service ever! The assistant manager was a complete jerk. Practically yelling at me in the store for telling him that his staff told me something. He said he was «over ruling it» cause they can’t give me a new SIM card. They will only trade it for a defective one.

im normally not a 5 starrer person but me and my husband went in to get new phones cuz it was just time, Alfredo was the one who helped us (or at least was the one on the receipt. he was very helpful and truly a good guy. while yes it took forever for us to get helped initially they were a bit obviously understaffed, he was just a really great guy easy to talk with and we did have several questions throughout our adventure and if he did not know he would actually say it an consult with his colleague for a better perspective.
so thank you thank you Sprint, I was highly impressed today.

The store feel like it is full of a bunch of ex door to door sales guys who relocated to a sprint store. If was more like a buy here pay here used car lot.

The worst company ever!!! I would have 5 – 10 dropped calls on the way to work! 50% of the time I dialed it would not go through. Spent 1 year dealing with their idiots in customer non service. They finally said they let me out of my contract. 3 months later I get a bill for $ 90 now they are ruining my credit! Don’t use them you will regret it. I have several friends with the same problem. We’re going to go picket their locations a few Saturday’s from now. Email me if you want to join us.

Worst customer service I’ve ever experienced. The sales people do not even know what they’re talking about. Even for the simple process of buying a car charger the sales guy didn’t even know the right charger for my note 4. When I bought a phone there they took 4 hours to a simple job of switching the data.

Ok, Sprint is going through a brutal time with the implementation of their «Framily» Plan. I have heard of numerous horror stories about botched billing errors and I even had one of my own. Having said that though, the employees that I have encountered have been very helpful in correcting any errors that have occurred. I have also had numerous experiences at this location where they have sat down and thoroughly explained the features on various phones and even took over an hour in a class style setting and went through all of the major shortcuts on my Galaxy Note 3.
So, while Sprint itself is struggling, this store has hire some pretty good employees.

Do not go to this store! Working with this store has been a terrible experience. I went into their store and was helped by an Aaron Clark, who was very nice and helped me get a phone that i liked and i was supposed to be set up on my parents framily plan. he said that he had a promotion going on where if we got the mobile insurance that we didn’t have to pay an activation fee and that we could just email him in 30 days and that we could cancel the insurance and he would also give us a $ 30 new line credit. the insurance is completely worthless. if you break your phone they charge you a $ 200 deductible and your out a phone for 2 weeks while they ship it off to the manufacturer for a replacement. you can take your phone to any repair shop and they will fix it in store while you wait for about $ 150.
in any case, i called and emailed Aaron 30 days later and he said he would get right on it, though nothing ever happened, so i call him 2 weeks later and he appologized that he forgot said that he would grab his manager and get it taken care of. it has now been almost 2 months since i was in thier store and i am still paying for insurance and worse yet Aaron never added me to my parents framily plan. he put me on an unlimited everything plan so i am paying more than double what my bill should be. i am extremely upset and plan to cancel my service if this is not resolved immediately.

This is mostly a review on the entire Sprint company, but I did go here and wasn’t happy. Long story short, I had a point of conflict on my very first bill, after calling customer service, going to the store where I bought my phone, they sent me to the corporate store, who then advised me to go back to customer service. A big circle of shirking responsibility on the next guy. The charge was not refunded and they refused to budge.
The store I bought the phone at was Sprint Store By Brimz on Fort Union and I would give them zero stars as well.

Every time I have had to go here I have been treated rude, and the employees are very short with you.