A-1 Auto & Truck Services

No complaints about the service. I had a routine smog check and my vechicle had not problems passing. My complaint is the technician either smoked in my vehicle or is such a heavy smoker he left the stench in my vehicle. I would not reccomend this place soley for this reason. Smoking in a customers vehicle shows a lack of respect.

straight up the guy alex is a crook, i asked him if he could fix my electrical wiring in my civic and he said yes i took it to him cuz my break lights wouldn’t turn on, he took out my $ 130 alarm system and idk what else this guy did but he said oh well its gonna be all day cuz electrical things take time, i said ok so i went to the siggys restraunt around the corner from them and i walk back and this guy is not even working on my car he even left the keys in the ignition and he was nowhere to be found, i turned on my car and the break lights were already fixed after he had told me he was gonna need all day for that to be fixed i turned off the car and left the keys where they were i went inside and he wasnt in his little desk, he was in the back by the restroom eating, he looked surprised to see me because he thought i would have left allday like he insisted me to but i thought that the break lights shouldnt take no more than 30 – 45 mins so i got charged an hour and a half of labor which is BS, this guy is a crook i suggest nobody goes to him for work, he is a liar and he not trustworthy
so ridiculous

Have had work done there for years so feel bad about this.
My 1990 Jeep Wrangler needed a new clutch master cylinder and they charged me $ 500 for the work (259.00 for the part). I poked around the internet and found the OEM part for about $ 100. When I asked the woman there about this she said that included a two year warranty (which is not stated on the receipt) and that was the reason for the high markup. I told them to call me and let me know the problem but they just did the work on their own; when I called to check the work had already been done. She gave me a $ 40 to make me feel a bit better but my total cost was still $ 473.
I immediately took my Jeep to Advantage Auto in Temecula and said I need my clutch master cylinder replaced and how much it would be out the door — said about 270 out the door. I then filled him in on what happened at A1 and said that was very suspicious and way too much. He also recommended that I call an actual Jeep dealer to see what they would charge, „ I did and they gave me an estimate of 470 out the door (with the same warranty), still less then what A1 charged.
The woman was very defensive and said ‘trust me” over and over again. This is the very first time I looked up a part online; just sounded like a lot and it turned out to be true. She kept assuring me that I just did not understand what was going on and they are not there to rip people off. When I asked how much they actually paid for the part in question, she said that was none of my business.
Rami is great and a super nice guy and was not even there that day so I don’t blame him — just can’t take my Jeep to a place when I feel like I am being worked.
Think long and hard before getting your work done there and get things done in writing before any work is performed.

So how does a review go from a 4-​star to a 1-​star rating?
Lies.
Piles and piles of lies!
Originally, the owner explained that the part I had replaced was under a 2-​year warranty. She even gave me a phone number to verify it. I don’t think she expected me to call it.
I did.
What I was told was that in order for the part to be covered under the 2 year/24,000 miles warranty, the part should have been bought with the Napa Auto Extra Care credit card.
The part WASN’T purchased with the card.
I confronted the owner about this, and she replied, «they’re lying.»
Napa is lying? Why would some complete stranger in their call center lie to me about a warranty? What does Napa have to gain with this deceit?
Nothing.
So what does this mean?
It means that I was lied to on 3 visits. It’s a matter of principle. I’m not going to file a claim with the BBB or BAR for $ 80-​$ 100. What’s upsetting is that they couldn’t come clean and I gave several opportunities to be honest. Nobody likes to be taken advantage of, especially during a down economy. And I pride myself on always getting the best deal. So this is really eating me up.
But like I said, I don’t have much recourse. So what are my options? I only have one.
Unleash hell on Unilocal.
DO NOT GO HERE.
Go to Agape Auto in Temecula for anything to do with your car. Honesty is their ONLY policy.
As far as I’m concerned, A-​1 Auto & Truck Services are A-​1 when it comes to the swindle.
Oh, and just to add salt on the wound, the owner told me that AAA would supply the warranty if Napa didn’t. Are you serious? Why the hell would AAA guarantee a Napa part? It was like listening to a child lie so that they wouldn’t get caught. Each lie got more and more ridiculous.
BIGGEST CROOKS IN MURRIETA…

Nice reliable service. Knowledgeable owner with excellent customer service. Brakes weren’t done quick but they did get it done and cheap too. I suggest for anything major drop off your car and they will have a rental for you free of charge. Unless you want to wait for a while. At least the owner keeps you company. She cool!